CIO Town Hall 2024 - San Francisco (B) | Evanta, a Gartner Company | 11 April 2024 | Virtual

Participate with your community in small, breakout discussions on a mission-critical priority for IT leaders. These informal discussions allow you to share your insights and learn from the lessons, approaches and experiences of a diverse group of peers in virtual breakout rooms.

Join fellow CIOs in the San Francisco community to discuss:
• Shaping the Efficient Enterprise with AI & Automation
• Strengthening Partnerships for Wider Business Impact
• Illustrating IT’s Value through Business-first Initiatives

Delivering a seamless and consistent customer experience across interactions and channels is key to driving competitive differentiation and business growth, yet many CIOs are still grappling with operational and data silos, legacy technology and internal cultural resistance that hinder their ability to innovate and unlock the full potential of their digital investments. In a world where consumers have more choices than ever for the products and services they purchase, companies who understand, prioritize, and orchestrate better customer journeys will be the ones who win loyalty, earn trust, and accelerate growth to win future market share.

Join this session to discuss:
• Overcoming common challenges that prevent companies from unlocking their full customer engagement potential
• Building trust with customers and internal stakeholders by focusing on the customer journey
• Blending legacy technologies and new digital capabilities to create competitive advantage and drive growth

2024 Speaker

PRESENTER:

Jeff Burlin
Senior Director, Executive Engagement Programs, Twilio

2024 Partner

KEY PARTNER:
• Twilio