Claims Experience Management 2018 | IQPC | 17 May 2018 | Novotel Sydney Central, 169-179 Thomas St, Sydney NSW 2000, Australia
Venue
Novotel Sydney Central
Novotel Sydney Central, 169-179 Thomas St, Sydney NSW 2000, Australia
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| Event Date |
Thu May 17 HKT - Fri May 18 HKT (over 6 years ago)
In your timezone (EST): Thu May 17 12:00am - Fri May 18 12:00am |
| Location |
Novotel Sydney Central
169-179 Thomas St, Sydney NSW 2000, Australia |
| Region | APAC |
Details
With huge competition and little differentiation between insurance product offerings, the customer’s experience and loyalty is key in securing and retaining business. Culture is a critical aspect in enabling the delivery of an exceptional customer service to improve Cx. But understanding the painpoints and remedying these through the use of data, technology and process redesign is just as important. Since 2017, there has been a major movement forward in not just redesigning operations to become more customer-centric, but also the development of a customer-focused culture of excellence. The Claims Experience Summit has been designed to shed light on the present and future state of Cx, providing a roadmap for the insurance industry to become more customer-centric and retain market share.
2018 is centred on:
• Technology & Data; Gathering and Utilising the Most Effective Insights to Improve Cx
• Process: Reengineering Process and Operations to Become More Customer Centric
• People: Effectively Managing and Embedding Change and Developing a Customer Focused Culture