Claims Innovation USA 2022 | Newton Media Group | 11 July 2022 | RPM Seafood, 317 N Clark St, Chicago, IL 60654, USA

The three days—a two-day virtual event, plus one day of live networking.

We encourage you to come to both parts of the conference, but the choice is yours when you register! Simply select your pass from the options below and complete your details, and you’ll have the option to select virtual, live, or both.

A variety of macro-economic and social trends, whether it be the proliferation of digital solutions available to consumers, severe business disruption caused by the COVID-19 pandemic or the newly coined “Great Resignation”, have all resulted in the spotlight shining clearly on the claims world.

The customer experience of filing and pursuing an insurance claim is largely one of delay, confusion, and frustration. Multiple, often time-consuming, points of contact have resulted in a customer journey that appears outdated—acutely so when juxtapositioned against the largely digitised world of near-instantaneous customer satisfaction consumers expect elsewhere.

The question facing senior claims decision-makers in 2022 is how to gain a more comprehensive picture of the strategic challenges they face—whether this is delivering a “seamless” customer experience, retaining and advancing qualified members of staff or utilising a truly “omnichannel” data strategy—and to match the right technological solutions and solutions providers with those challenges.

Essentially, how will you lead your claims department through an effective and efficient digitisation journey that will deliver the results your internal and external customers desperately need?

2022 Speakers

Cat Reese
Chief Claims Officer, SageSure

Peter Piotrowski
Chief Claims Officer, Vault

David Vanalek
Chief Legal and Compliance Officer, Richmond National

Patrick Nails
Executive Vice President & Chief Claims Officer, Arch Insurance

Bryant Vernon
Executive Vice President, Chief Claims Officer, Chief Data Officer, Aviva Canada

Michael Phillips
Chief Claims Officer, Resilience Insurance

Shane Sumrall
Executive Vice President, McGriff

Paul Gilbody
Senior Vice President, Property and Specialty Claims, Aviva Canada

Supriya Goswami
VP of Product Marketing, Whatfix

Brian LaSalle
Director, Claims, Prospect Medical Holdings

Amy Parker
Vice President, SCOR Reinsurance

Sharon Shaw
Head of Global Claims Strategy and Shared Services, Axis Capital

Jeffrey Stagg
Senior Vice President, National Claims Service Practice Leader, NFP

Nirmal Paul
Vice President – Fraud Prevention Unit & Claims Investigation, Bajaj Allianz Life Insurance

David Chmiel
Senior Vice President, National Director of Claims North America, Hub International

Robin Roberson
Advisory Board Member, The Institutes

Lori Pon
Director, Claim Strategy & Innovation, AAA - The Auto Club Group

Susan Gable
Vice President, Claims, Ategrity Specialty Insurance Company

Brad Darling
Vice President, Claims, Rain and Hail

Eric Sanders
Chief Claims and Risk Solutions Officer, QBE

Robert Passmore
Department Vice President, Personal Lines, American Property Casualty Insurance Association

Jim Sorrells
P&C Insurance Subject Matter Expert, Shift Technology

Natalia Santiago
Senior Vice President and Claims Manager, McGriff

Eric Marler
Head of Claims, Counterpart

Nathan Lundquist
Senior Vice President, Claims, Protective Insurance

Aoife McKenna
Vice President, Claims Manager, Axis Capital

Clay Rising
Vice President Claims, Kin Insurance

Cathy Ellwood
Founder, Ellwood Enterprises

Michael Fiedel
Managing Director, Region Head and Head of Sales CCUS, InsureTech Ohio

Andrew Daniels
Founder, Managing Director, InsureTech Ohio

Todd Buchanan
Chief Executive Officer, USA, Coherent

Kevin McBeth
Senior Actuary, Coherent

Carey Bond
Head of Claims, Americas, Lloyds

Peggy Klingel
Director Startup Engagement, Allstate Insurance

Karen Furtado
Partner, SMA Strategy Meets Action

Gregory Blaska
Vice President, Property Claims, QBE

Stuart Rose
Senior Strategic Advisor, Aite-Novarica

Brian Pozzi
Vice President, Office of General Counsel & Corporate Claims Officer, The Auto Club Group

Wyn Jenkins
Managing Editor, Intelligent Insurer

Gagandeep Josan
Senior Director Digital Adoption- Insurance, Whatfix

Anupam Malhotra
Digital Adoption Consultant - Claims, Whatfix

Eddie Longworth
Founder and Director, JEL Consulting, Head of The Claims Think Tank, The Camelot Network

2022 Sponsor

HEADLINE SPONSOR:
• Whatfix

GOLD SPONSOR:
• Expert.ai

SILVER SPONSORS:
• Shift
• Coherent