Client Growth Strategies for Legal Services 2017 | Ark Group | 9 November 2017 | Gleacher Center, 450 Cityfront Plaza Dr, Chicago, IL 60611, US

A Client-Centric Approach to Winning & Retaining Business: Connecting the Dots Between Client Service, the Client Experience and the Bottom Line.

The past decade has been one of upheaval in terms of what clients expect and how law firms have responded. A great deal of attention has been paid to reducing cost and increasing the predictability of matters, but perhaps the missing piece for both sides is a focus on experience and outcomes. Rather, what did the firm accomplish, and what’s the value of that in the eyes of the client?

2017 Speakers:

Julieth Pritchsrd-Hedtke
Chief Practice Management Officer at Robins Kaplan LLP

Edwin Bodensiek
Chief Client Experience Officer at Miles & Stockbridge PC

Josh Kubicki
Chief Strategy Officer at Seyfarth Shaw LLP

Jeff Carr
SVP, General Counsel, Univar Inc

Michael Roster
Co-Chair ACC Value Challenge; former GC of Stanford University

Melissa Prince
Director of Pricing and Legal Project Management at Ballard Spahr

Bree Johnson
Director of Strategy, Pricing & Legal Project Management, Stinson Leonard Street

Yolanda Cartusciello
Partner at PP&C Consulting

Melanie Green
Chief Client Development Officer, Faegre Baker Daniels

Kathlee Hilton
Senior Director of Client Service Programs at Pillsbury Winthrop Shaw Pittman

Elizabeth Lockett
Chief Business Development & Marketing Officer at Miles & Stockbridge

Judith Mckay
Chief Client & Innovation Officer, McCarthy Tétrault

Sean Gallagher
Partner at Bartlit Beck Herman Palenchar & Scott LLP

Mona Zeiberg
Chief Marketing Officer at Morgan Lewis & Bockius LLP

Suzanne Wood
National Director, Legal Project Management at Norton Rose

Rebecca Diaz-Bonilla
Communications Consultant, Lumen8 Advisors

Barry Solomon
Chief Marketing Officer, Sidley Austin

Mark Medice
Senior Director, New Initiatives at Intapp