Connected Claims USA 2023 | Reuters Events | 26 September 2023 | Austin Convention Center, 500 E Cesar Chavez St, Austin, TX 78701, USA

Customer-first. Digitally focused. Collaborative. Forward-thinking.

As the most important touchpoint in the customer lifecycle, claims organizations need to prioritize developing these qualities and be on the front foot to deliver the reputation and retention rates that underpin success.

With inflation and supply chain impacts, nuclear verdicts, changing customer expectations and an evolving ecosystem to navigate, there is unprecedented urgency to be agile and recalibrate focus to achieve claims excellence.

2023 Speakers

Mike Fiato
EVP & Chief Claims Officer, Liberty Mutual

Carey Bond
Head of Claims, Americas, Lloyds

Laila Brabander
Head of North American Personal Lines Claims Client & Producer Engagement Team, Chubb

Peter Piotrowski
Chief Claims Officer, Hippo

Aimee Venn
Chief Claims Officer, Richmond National Insurance Company

Michelle Watson
EVP Chief Claims Officer, Germania Insurance

Paul Measley
Chief Claims Officer, Plymouth Rock Assurance Corporation

Sean Burgess
Chief Claims Officer, Lemonade

Shawn Crawley
Chief Operations Officer, North American Claim, Sompo International

Neil Harrison
Global Chief Claims Officer, Aon

Dimitrius King
Chief Claims Officer, Pie Insurance

Bob Valliere
EVP Chief Operations Officer, CSAA

Sean Duffy
EVP Chief Claims Officer, Skyward Specialty Insurance

Gloria DiCandia
Head of Claims Experience & Process Optimization, USAA

David Vanalek
SVP Chief Legal and Compliance Officer, Richmond National

Derek Zahn
SVP Chief Claims Officer, PURE Insurance

Dan Moore
SVP Claims Shared Services, CNA Insurance

Cody Cook
SVP Claims, Erie Insurance

Jamie Carsey
Managing Director and Head of Litigation, Markel

Darien Acosta
Chief AI Officer, Cover Whale

Kim Haugaard
SVP Policyholder Services, Texas Mutual

Dusan Jovanovic
Head of Data Science and Analytics, Argo Group

Erica True
Head of Claims, MassMutual

Aaron Wheaton
SVP & Head of Claims, Clearcover

Bill Wingertzahn
SVP Head of U.S. Casualty Insurance Claims, Sompo International

Michael Hernandez
SVP Chief Data & Analytics Officer, Texas Mutual Insurance

Laurie Pierman
VP Claim Operations, Amerisure

Amit Khanna
SVP, U.S. Auto Damage Claims, Liberty Mutual

Sean Serafin
VP Property Claims Operations, USAA

Katie Webb
VP, Transformation & Innovation, Aflac

Lance Ondrej
SEVP & Chief Operating Officer, Germania Insurance

David Williams
Chief Claims Officer, Texas Windstorm Insurance Association (TWIA)

Jacqueline Tirpak
VP Corporate Claims Officer, Erie Insurance

Rod Patterson
VP Property Claims, Seneca Insurance

Cheri McCourt
VP Claims, Northwestern Mutual

Jasmine Green
VP Enterprise Customer Solutions and Enablement, Nationwide

Greg Hamlin
SVP Chief Claims Officer, Berkley Industrial

Barbara Brown
VP, Claims Operations, Grange Insurance

Niketa Patel
VP Claim Customer Strategy, Travelers

Adam Hoover
VP, Business Architecture and Innovation, The Hanover Insurance

Carla Woodard
VP Claims, Pie Insurance

Eric Roberts
VP of Claims Management, Relm Insurance

Beverly Harris
VP Corporate Strategy & Product, Texas Mutual

Jon Thornton
VP Claims Strategy and Transformation, Westfield Insurance

Angela Delude
Head of Claims Strategy, MassMutual

Charlie Wendland
VP, Head of Claims, Branch Insurance

Gina Reyes
VP Claims, Openly

Jaime Palumbo
VP Claims, Corvus Insurance

Jeff Wilcoxon
VP Strategic Partnerships, Nationwide

Tim Roberts
VP Workers Compensation Claims, Everest Insurance

Eric Marler
Head of Claims, Counterpart

Angela Cerini
Divisional Vice President, Claims, Great American Insurance Group, Specialty Construction

Dave Thornhill
VP Specialty & Commercial Claims, Mobilitas Insurance

Gwen Olson
AVP Enterprise Claims Strategy, American Family

Lori Pon
AVP, Claims Transformation, Program Management, The Hanover Insurance Group

Lance Albright
AVP Alternative Marketing & TPA Management Claims, QBE

Greg Elsass
AVP Claims Auto Material Damage, Grange Insurance

Andrew Leeds
VP of Home Insurance Claims, Plymouth Rock Home Assurance

Ryann Foelker
Strategy Design Director, American Family (AFICS)

Megan Eckstrom
VP Claims, The Philadelphia Contributionship

Matteo Carbone
Founder and Director, IoT Insurance Observatory

Sam Basu
Senior Director, Claims Transformation, Protective Life

Tania Sanfiel
Director, P&C Claims, Assurant

Teresa Urban
VP Claims, Palomar

Justin Skvarce
AVP Cyber Claims, Arch Insurance

Jeff Melendy
IT Supervisor, Secura

Harry Storck
VP Safety Services, Protective Insurance

Liv Nwankpa Jr
Insurance Claims Executive, Allstate

David Giles
Enterprise Claims Strategy Senior Consultant, AFICS Enterprise Claims Services

Nick Bates
Enterprise Claims Strategy Senior Consultant, AFICS Enterprise Claims Services

Bryan Falchuk
Managing Partner, Insurance Evolution Partners

James Benham
Founder & Host, The Insurtech Geek Podcast

Rebekah Ratliff
Mediator and Arbitrator, JAMS

Claire Muselman
Principal, CM Advising

Daniel Turgel
Co-Founder, InsurTech Denver

Lisa Wardlaw
President & Founder, 360 Digital Immersion

Chris Frankland
Founder, InsurTech360.com

Kate Wade
Managing Director, Wade Strategy

Andy Cohen
President, Snapsheet

Sean Merat
CEO & Co-Founder, Owl.co

Tanner Sheehan
VP and GM, Claims, LexisNexis Risk Solutions

Steve Marcum
SVP Insurance Operations, CoreLogic

Bill Brower
VP Global Industry Relations, Solera

Matthew Luke
Insurance CX Leader, First Orion

Brian Matthews
CEO, itel

Kevin Tulp
Senior Solutions Engineer, Nearmap

Jochen Jaser
Group CIO & Chief Product Officer – Insurance & Crisis Solutions, HRS

Kevin Ostrander
Chief Revenue Officer, One Inc

David Palastro
Customer Transformation Advisor, Celonis

Eileen Potter
VP Insurance Marketing, Smart Communications

Natalie Kaschalk
VP Insurance Services, Copart

Stephanie Behnke
Director, Solutions Consulting, Hi Marley

Marlene Dailey
Director, National Insurance Consulting Claims Practice Lead, RSM US LLP

Stuart Rose
Product Marketing Manager, Ventiv Technology

Juhi Gupta
Digital Adoption Consultant - Insurance, Whatfix

Lawrence Buckler
VP Growth, Sprout.ai

Cassandra Gallegos
Founder and CEO, ION-Insight.Onsite.Now.

Onil Chavan
Client Partner, Insurance Practice & Global Capability Head - Claims, Fractal Analytics

Mark Rogers
VP Head of Business Development, Vitesse PSP

Jason Hochman
SVP NA Sales & Client Success, expert.ai

Manjit Rana
GM, Clearspeed

Willem van der Hooft
Co-Founder & Business Development, ValueChecker

Kieran Wilcox
AVP Claims Solutions, CLARA Analytics

Heather Wilson
CEO, CLARA Analytics

Kate Riordan
Director, MSP Initiatives, Verisk

John Goodson
EVP, Chief Product and Technology Officer, CCC Intelligent Solutions

Divyajot Singh
Principal Business Strategist, Neutrinos

Meghan Fountain
AVP Claims, Velocity Risk

Nick Smith
Enterprise Solutions Consultant – Insurance, EagleView

Norm McKnight
Senior VP of Operations, SubroIQ

Cody Eddings
CEO & Co-Founder, SnapRefund

Hamesh Chawla
Co-founder & CEO, Mulberri

Tyler Sims
Director of Partner Development, Oncourse Home Solutions

Daniel Grimwood-Bird
SVP, Head of Business Development & Marketing, McKenzie Intelligence Services

Jamie Yoder
North America President & General Manager, Sapiens

Ryan Kim
CEO, PHYN

Rahul Nawab
Practice Leader Insurance Analytics, EXL

2023 Sponsors

PLATINUM SPONSORS:
• CCC Intelligent Solutions
• Copart
• CoreLogic
• Echo Health
• Optum Financial
• Owl.co
• Snapsheet

GOLD SPONSORS:
• CCMS
• Celonis
• Clearspeed
• First Orion
• Fractal
• Hi Marley
• ION. Insight. Onsite. Now.
• Itel
• LexisNexis Risk Solutions
• Nearmap
• Resideo
• RSM US LLP
• Smart Communications
• Sprout.ai
• Tata Consultancy Services
• Vitesse
• Whatfix
• OnCourse Home Solutions
• Phyn

SILVER SPONSORS:
• EXL
• HRS
• Neutrinos
• Mulberri
• One Inc.
• Solera
• SubroIQ
• Ventiv Technology
• Pilotbird

SUPPORTING SPONSORS:
• Carpe Data
• Clara Analytics
• Cyber Popup
• EagleView
• Evolution IQ
• Expert.ai
• McKenzie Intelligence Services
• Quality Claims Solutions (QCS)
• SnapRefund
• ValueChecker
• Verint
• Verisk