Consumer Identity World EU 2019 | KuppingerCole Analysts AG | 22 October 2019 | Marriott Hotel Amsterdam, Stadhouderskade 12, 1054 ES Amsterdam, Netherlands

The Future of Consumer Identity & Access Management (CIAM) & Customer Experience
Be Ready to Secure the Identity of Your Connected Customer and to Provide a Superior User Experience

Customer Experience (CX) is the central starting point when it comes to the strategic definition of your CIAM. Managing millions of identities and handling several millions of interactions per day is a technical challenge that changes every day. However, ease of use, efficiency, and joy of use by the customer are indispensable prerequisites. At the same time, it is mandatory that every consumer can have controlled access to his personal data.

Managing customer information in a digitally changing economy with many business partners in need of access is one of today's biggest challenges and will continue to evolve rapidly. Understanding the wishes and requirements of customers and mapping them successfully in CIAM processes is the key to successful online business. Customers have a constantly growing selection of online service providers, your CIAM is one of the decisive points with which you can drive your customers to choose your business and achieve a lasting customer loyalty for your company.

Consumer Identity and Access Management (CIAM) is many things. For some, it’s all about streamlining the user experience through technologies and practices that make it easier for them to securely log in. For others, IAM is all about identity lifecycle management – ensuring that accounts are set up, modified, and deleted in a timely, accurate, and secure manner. And for still others, it focuses on security and compliance through technologies and practices that make governance activities such as attestations easy and complete or adding a layer of control and visibility to privileged accounts and “superuser” access. Facing reality CIAM is all of this, and even more.

At the Consumer Identity World, you learn how to balance the user experience, privacy, and security of your connected customer and how to enhance the customers' journey by leveraging Artificial Intelligence (AI) and Machine Learning (ML) to provide a superior and customized experience.

2019 Speakers

KEYNOTE SPEAKERS:

Ralph Bragg
Senior Partner, Raidiam

Melissa Carvalho
Vice President, Identity and Access Management, Royal Bank of Canada (RBC)

Katryna Dow
Founder & CEO, Meeco

Ian Glazer
VP, Identity Product Management, Salesforce

Esther Hoeksema-Westra
Marketing Manager, iWelcome

Dan Johnson
Vice President, Identity Products Cyber and Intelligence Solutions, Mastercard

Dr. Karsten Kinast
Fellow Analyst, KuppingerCole

Martin Kuppinger
Principal Analyst, KuppingerCole

Emma Lindley
Co-Founder, Women In Identity

Ian Mann
Senior Director, IAM Strategy, Solution Architecture, Design and Process Services, Royal Bank of Canada (RBC)

Dean Rakic
Scientific Director / Blockchain Strategist

Matthias Reinwarth
Lead Advisor & Senior Analyst, KuppingerCole

Kathrin Schürmann
Lawyer & Partner, Schürmann Rosenthal Dreyer

SPEAKERS:

James Aschberger
Founder & CEO, One.Thing.Less AG

Etienne Bertou
Principal Cloud Architect, Philips Hue at Signify

Roland Bühler
Senior Analyst, KuppingerCole

Christina E. Chaplin
Head of Innovation & Dat, Talmundo

Andrew Churchill
Author, Digital Identification & Authentication Standard, BSI PAS49, MIDAS Alliance / Technology Strategy

Vic Cooper
CEO, HearRo, Inc.

Lubna Dajani
Co-Founder, Allternet Ltd.

Arnold Daniels
Lead Architect & Co Founder, LTO Network

Yvo van Doorn
Senior Solutions Engineer, Auth0

Todd Etchieson
Sr. Director, Akamai Identity Cloud (formerly Janrain)

Allan Foster
VP Global Partner Success, ForgeRock

Christian Goy
Managing Director, Behavioral Science Lab

Mathias J. Klenk
Co-Founder and CEO, Passbase

Mikko Koivisto
Lead Service Designer and Customer Experience Director, Hellon

John Marsden
Head of Fraud and Authentication, EMEA at iovation

David Martinache
Manager, Wavestone

Rob Ojevaar
CEO – Principal Identity Consultant, Booleans

Dr Rachel O’Connell
Founder & CEO, TrustElevate

Debbie Reynolds
CEO and Chief Data Privacy Officer, Debbie Reynolds Consulting

Justin Richer
Independent Consultant, Founder, Bespoke Engineering, LLC

Kaveen Rodrigo
Software Engineer, WSO2

Daniel Sack
Board Member, Avantgarde

Richard Sand
CEO, IDF Connect, Inc.

Martin Sandren
Lead Consultant, Nixu

John Erik Setsaas
VP of Identity and Innovation, Signicat AS

James Tuffery
Director of Identity, Ipsidy, Inc.

Georg Vooglaid
Head of Business Development, Passbase

Zacharias Voulgaris
CTO, Data Science Partnership Ltd

Dirk Wahlefeld
Product Manager, COGNITUM Software

Colin Wallis
Executive Director, Kantara Initiative

Hans Zandbelt
IAM Architect, OpenID Foundation

Joe Zanini
Solutions Architect, Ping Identity

2019 Sponsors Exhibitors and Partners

GOLD SPONSORS:
• Auth0
• Ping Identity
• Pirean

SILVER SPONSORS:
• IDnow
• onfido

START-UP SPONSOR:
• Booleans

HAPPY HOUR SPONSOR:
• Akamai

ASSOCIATION SPONSORS:
• IDPro
• kantara
• OpenId
• Women In Identity