Consumer Protection in Financial Services Summit 2022 | City & Financial Global | 28 September 2022 | Cavendish Conference Centre, Cavendish Venues, 22 Duchess Mews, London W1G 9DT, UK

The Summit is being held against the background of the most severe cost of living crisis for decades. The FCA had already determined that consumers should be owed greater protection. Last year, they announced the introduction of a new Consumer Duty which would require firms “to act to deliver good outcomes for retail clients.” With the new rules due to be published at the end of July, and an implementation date of April 2023, what do firms need to be doing now to avoid a breach of the duty?

The Summit will provide detailed guidance on how firms can achieve the “paradigm shift” needed to implement the cross-cutting rules and achieve the four required outcomes.

The Government has also expressed its concerns about retail customers facing financial hardship. As such, they have recently announced proposals to strengthen the regulation of Buy Now, Pay Later lenders. Other issues to be addressed at the Summit include the risks posed to consumers investing in crypto, the rise in financial scams and misleading financial promotions. Although the proposed private right of action was dropped following the FCA’s consultation, the consequences of breach, from a reputational and regulatory perspective, will be extremely serious for any firms involved.

The Summit will bring together regulators and financial services firms to share insights into how to ensure you deliver good outcomes for consumers at every stage to avoid costly consequences.

TOPICS TO BE COVERED INCLUDE:

• The cost of living crisis: how will the regulatory changes affect firms dealing with customers facing financial hardship?
• The FCA’s expectations of firms in complying with the new Consumer Duty
• How will the shift towards greater consumer protection affect firms in practice?
• What do firms need to do now to deliver the Four Outcomes under the Consumer Duty?
• What will be the effect of the proposed regulation of BNPL lenders?
• The role of the Financial Ombudsman in protecting consumers
• How great a risk does crypto pose to consumers and what can be done to protect them?
• Latest developments in firms’ obligations to vulnerable customers
• Regulatory consequences of breach of the consumer duty: what can firms do to protect themselves against enforcement action?

WHO SHOULD ATTEND?

Senior managers and heads of compliance, legal, consumer lending, retail banking, customer complaints, retail regulatory risk, regulatory strategy, retail conduct risk, compliance training, learning and development.

From: All financial institutions, particularly banks, building societies, mortgage lenders, card issuers and providers, leasing companies and short-term loan companies

Lawyers, regulators, debt charities, NGOs and Government bodies will also benefit.

2022 Speakers

Sheldon Mills
Executive Director, Consumers and Competition, Financial Conduct Authority

Nausicaa Delfas
Chief Executive Officer and Chief Ombudsman, Financial Ombudsman Service

Chris Fitch
Research Fellow, Personal Financial Research Centre, University of Bristol

Caroline Rainbird
Chief Executive, Financial Services Compensation Scheme

Jason Wassell
Chief Executive, Consumer Credit Trade Association

Daniel Csefalvay
Partner, Bryan Cave Leighton Paisner

Sushil Kuner
Principal Associate, Gowling WLG

Polly James
Partner, Bryan Cave Leighton Paisner

Alex Ainley
Partner, Simmons & Simmons

Mathew Rutter
Partner, DAC Beachcroft

Caroline Hunter-Yeats
Partner, Simmons & Simmons

David Blunt
Independent Consultant and former Head of Conduct Specialists, Financial Conduct Authority

Natalie Ledward
Vulnerability, Access and Inclusion Lead for Customer Operations, Monzo

David Stewart
Head of Risk and Compliance, DivideBuy

Ian Taylor
Executive Director, CryptoUK

David Dalton-Brown
NED, Aegon UK, Cofunds, Scottish Equitable, Lexis Nexis and Chairman of Aegon Investment Committee

Iana Vidal
Director of Public Policy and Regulatory Affairs, UK & EU, Clearpay

Heather Buchanan
Director of Policy, APPG on Fair Business Banking

Phil Sneade
Associate Director, Frontier Economics

Paul Cullum
Associate Director, Frontier Economics

On Yavin
Managing Partner, Cointelligence Fund

Paul Beynon
Senior Legal Counsel, HSBC

2022 Sponsors

PREMIER SPONSOR:
• Simmons+Simmons

SPONSORS:
• Gowling WLG
• Bryan Cave Leighton Paisner LLP
• DAC Beachcroft
• Frontier Economics