Consumer Returns Management 2022 | Worldwide Business Research (WBR) | 18 October 2022 | Hyatt Regency Austin, 208 Barton Springs Rd, Austin, TX 78704, USA

Reducing Returns, Preventing Fraud, Unleashing Profitability
Within the past year alone, the reported total merchandise returns went up from $351 billion to $369 billion, and an estimated $24 billion was lost to return fraud and abuse.

Is your reverse logistics organization ready to tackle increasing returns volumes and skyrocketing operational costs?

Consumer Returns is the only peer-led forum for returns management leaders from top retailers, brands, and remanufacturers whose main goal is to drive revenue through improved post-purchase customer experience, reverse logistics optimization, and fraud prevention. You’ll leave the event with the insights and tools you need to future-proof your returns management strategy and gain an army of loyal customers.

Content. Creativity. Conversations. Connections

1. The Only Peer-Led Returns Management Conference Bringing Together Retailers and Remanufacturers
Get in the same room with the other side - we're bringing together top retailers and resellers. You'll forge lasting partnerships with the right companies that will save you tons of time and money. Your team will thank you!

2. Not Just for Consumer Electronics - Learn from EVERY Vertical
If you're managing your company's returns, this is the event for you, no matter your industry. Tap into the collective knowledge of more than a dozen industry verticals and leave with fresh perspectives and new strategies.

3. The Most Interactive and Energizing Returns Management Conference.
This year, we're adding even more interactive sessions so you'll leave with the most information and have more "aha!" moments. From Women in Reverse Logistics to Networking Meetups, and Speaker Faculty Meet & Greets, there's something for everyone!

Who Attends Consumer Returns?
Consumer Returns is for motivated leaders of Supply Chain and Distribution, Reverse Logistics, Returns, and Loss Prevention, looking to optimize their reverse supply chain. Whatever your industry, from Consumer Electronics to Consumer Packaged Goods, Fashion and Apparel, Furniture and Appliance, or Food and Drug, Consumer Returns is the reverse logistics conference for you.

2022 Speakers

Angela Robine
Global Supply Chain Operations Strategy, GAP Inc.

Tim Quinn
Vice President Logistics, Budget and Analysis, BJ's Wholesale Club

Michael Iannuccilli
Distribution Manager, Bj's Wholesale Club

Liza Shanks
Sr. Global Operations Manager, Molekule

Chris Stanchak
Co-Founder/CEO, Loveseat

Jose Crowley
Operations Manager, Article

Juliana Serrano
Vice President Operations- Supply Chain, Stratton Home Decor

Sanjeev Singh Sahni
Vice President Operations, Wayfair

Jessie Richman
Transformation Lead, Head of PMO, Reverse Supply Chain Operations, Verizon

Frank Jaeger
Senior Manager Supply Chain Development, Adidas

Saurabh Singhal
Associate Director - Customer Relationship Management (Operations and Reverse Logistics Strategy), LG Electronics USA, Inc.

Ken Burke
Manager Customer & Product Assurance, Panasonic Canada Inc

Amit Sharma
CEO & Founder, Narvar

Bill Catania
CEO and Founder, OneRail

Nicholas Isasi
Executive Vice President, DM Transportation

Jay Nierodzik
OXM Solutions Expert | Director of Solutions Consulting, North America, ParcelLab

Michael Fellers
Vice President Sales, Global eCommerce, Pitney Bowes

Sofia Giussani
Sr Director of Digital Marketing & Ecommerce, BHFO

Rhyanna Taylor
Chief Product Officer, Newmine

Doug Nielsen
Chief Executive Officer, Co-Founder, Rush Market

Joe Marcaurelle
Vice President & Assistant GM, Inmar Post-Purchase Solutions

Eleanor Ritchie
Senior Product Manager, Signifyd

Sacnite Leon
Head of DTX Operations, Inventory Control & Asset Recovery, Logitech

Caroline Turner
SVP of Sales, Optoro

Niels Krijnse Locker
Head of Product, ReBound

2022 Sponsors

LEAD SPONSORS:
• DM Transportation Management
• FloorFound
• Inmar Post-Purchase Solutions
• Liquidity Services
• Narvar
• Newmine
• OneRail.io
• Optoro
• parcelLab
• PTS Corp
• ReBOUND
• RL Liquidators
• The Surplus Company
• The UPS Store

SPONSORS:
• Channel Control Merchants
• Pitney Bowes
• Rush ReCommerce
• Signifyd