Contact Center Expo & Conference 2017 | CPHI | 22 May 2017 | Orlando, FL, United States

New for 2017!

7 New and Relevant Learning Tracks
26 Case Studies from Brands You Recognize Exclusive Tours of
5 Top Orlando Contact Centers
Increased Value - Best Pricing!
Executive Connections Program
MasterMinds Program - Build an Action Plan

“Given the opportunity, I will plan to attend again and will encourage others in my area of responsibility to attend as well.”

Georgia Adams
Navy Federal Credit Union, Supervisor, Social Care Team

Robert Amezaga
Salesforce, Senior Director Product Marketing

Angelo Arezzi
Web.com, Director, Operations Support

Michael Baublit
Optum, Vice President, Customer Experience

Chip Bell
Customer-Focused Strategy Expert

Lori Bocklund
Strategic Contact, President

Nate Brown
Underwriter's Laboratories (UL), Client Services Manager

Elaine Carr
ICMI, Training & Development Manager

Linda Carter
Overstock, Vice President, Customer Care

Paul Chance
NICE, Senior Product Marketing Manager, WFM

Brad Cleveland
ICMI, Senior Advisor and Co-founder.

Jessica Conley
Optum, Vice President, Consumer Sales and Service

Dennis Crumb
optimalCX Solutions, President

Ron Davis
Tenacity, CEO

Jenny Dempsey
DMV.ORG, Director of Customer Care

Brandy Dove
Trex, Customer Experience Manager

Dianne Durkin
Loyalty Factor, President & CEO

Dave Dyson
Zendesk, Sr. Customer Service Evangelist

Thomas Farrell
Web.com, Senior Vice President, Customer Service

Vickie Friece
Meta Payment Systems, A Division of MetaBank, SVP Operations - Service Delivery/Funding and Reconciliation

Bob Furniss
Bluewolf, Director, Global Service Cloud Practice

Todd Gladden
ICMI, ICMI Certified Associate

Dr. Rick Goodman
STA Consulting, Inc., Professional Speaker

Valerie Gordon
FCR, Corporate Recruiting Manager

Dan Grawe
Transamerica, Director Customer Experience

Tara Griffin
Genesys, Analytics Solution Lead

Laura Grimes
ICMI, ICMI Certified Associate

Shep Hyken
Customer Service & Experience Expert, and New York Times & Wall Street Journal Bestselling Author

Khalida Jarbou
ForeSee, Director, Sales

Alison Johnson
Underwriter's Laboratories (UL), Customer Advocacy Director

Baker Johnson
Serenova, SVP Marketing

Amber Krueger
US Bancorp Fund Services, LLC, Operations Manager, AVP

Marshall Lee
ADP, ‎Service Center Manager

Doug Lipp
Former Disney Head of Training, Expert on The Art of Customer Service, Leadership, and Change

Erica Mancuso
Medfusion, Director, Customer Care

Erica Marois
ICMI & HDI, Community Strategist

Justin Marty
TD Ameritrade, Senior Manager, Operational Excellence

Ruth McCullen
FCR, Director, Client Analytics

Pete McGarahan
First American, Senior Director, End User Support

Dustie Mercer
Renaissance, Director, Call Center Operations

Gina Montague
InfiniteCampus, Support Services Manager

Tim Montgomery
Alamo City STAT, Principal Consultant

Dan Moross
MOO, Director of Customer Experience

Mary Murcott
Dialog Direct, President, The Customer Experience Institute

Sarah Nagel
Sprout Social, Community Outreach Manager

Jake Nimetz
Navy Federal, Assistant Manager

Ruth O'Brien
Sales and Service Optimization, LLC, Principal

Robinson O'Brien-Bours
FreedomPop, Director of Support

LESLIE OFLAHAVAN
E-WRITE, Owner

Michael Pace
The Pace of Service, Owner/Principal

Anne Palmerine
UPMC Health Plan, Associate VP

Keith Pearce
Salesforce, Vice President, Service Cloud Product Marketing

Morgan Perez
ResMed, Senior Director of Customer Service

Rose Polchin
ICMI, Sr. Consultant

Tim Rauschenbach
Herff Jones, a Division of Varsity Brands, Vice President of Customer Service

Amanda Reinhart
Optum, Voice Analytics Program Lead

Justin Robbins
ICMI, Group Comunity Director

Michele Rowan
Customer Contact Strategies, President

Patrick Russell
inContact, Sr. Product Marketing Manager

Maureen Russolo
E Source, Vice President, Strategic Business Development

Art Schoeller
Forrester, Vice President & Principal Analyst

Mike Soucie
Nelnet, Director, Business Process

Sarah Stealey Reed
Relate by Zendesk, Editor of Relate and Director of Content Marketing

Christopher Surges
US Bancorp Fund Services, Senior Vice President

Gina Szabo
ICMI, ICMI Certified Associate

Jim Thomsen
Sign-Zone, VP of Customer Care

Jeff Toister
Toister Performance Solutions, Inc., President

Heather Van Nest
Transamerica, Director Inforce Contact Center

Jeffrey Wartgow
Oracle, Director, Product Management

Jeremy Watkin
FCR, Head of Quality

Evan Watson
AICPA, Documentation Coordinator

Bill Willis
CSAA, Technical Authority

Official Sponsor's:
ICMI

Diamond:
Genesys
Service Cloud

Platinum:
Check
talkdesk
Servicenow

Gold:
ForeSee
inContact
Nice
Oracle
Serenova

Silver:
AriA
aspect
Boldchat
bucher+suter
cisco
clarabridge
Five9
GeoFluent
Globo
Kore
ShoreTel
TATA
West