Contact Centre Summit NSW 2023 | Forefront Events | 21 February 2023 | Dockside, 2 Wheat Rd, Sydney NSW 2000, Australia
Venue
Dockside
Dockside, 2 Wheat Rd, Sydney NSW 2000, Australia
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| Event Date |
Wed Feb 22 AEDT (almost 2 years ago)
In your timezone (EST): Tue Feb 21 8:00am - Tue Feb 21 8:00am |
| Location |
Dockside
2 Wheat Rd, Sydney NSW 2000, Australia |
| Region | APAC |
Details
This summit will bring together contact centre & customer care leaders from a variety of innovative organisations. Speakers will be discussing their learnings from the past year and the transformation they had to undergo to meet customer needs during the pandemic. Join us to explore the future of contact centres as the digital customer experience becomes the new normal.
Key topics:
• Utilising customer service to press on business intel for growth
• Develop & integrate emerging tech in your contact centre strategy
• Resolve enquiries faster & build a better customer experience
• Attracting & retaining top CS talent
Who Attends:
• Head of Contact Centre
• Head of Customer Care
• Head of Customer Experience
• Head of Customer Service
• Head of Service Management
Speakers
2023 Speakers
Iti Mehrotra
Head of Customer Operations - Consumer, QBE Insurance
David Young
Head of Contact Centre Operations, iCare
Deanne Martin
Head of Customer Experience & Service, SEEK
Nicole McCarthy
Head of Customer Contact, Sydney Water
Mattie Minas
GM Customer Contact Centres, Downer
Tina Morrell
GM Customer Strategy & Experience Design, NRMA
Sponsors & Partners
2023 Sponsors
• Humint Labs
• Poly | HP
• Nuance
• Freshworks
• Verint
• Upland
• Cognigy