Contact Centre Summit VIC 2024 | Forefront Events | 27 August 2024 | Marvel Stadium, 740 Bourke St, Docklands VIC 3008, Australia
Venue
Marvel Stadium
Marvel Stadium, 740 Bourke St, Docklands VIC 3008, Australia
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| Event Date |
Wed Aug 28 AEST (4 months ago)
In your timezone (EST): Tue Aug 27 10:00am - Tue Aug 27 10:00am |
| Location |
Marvel Stadium
740 Bourke St, Docklands VIC 3008, Australia |
| Region | APAC |
Details
This summit will bring together an array of senior Contact Centre leaders to discuss what it takes to implement a world class customer care journey.
In recent years, contact centres of all sizes have been forced to adopt hybrid work environments while simultaneously adapting to digital platforms and emerging technologies.
Key Topics On The Day
• Building seamless customer journeys through a holistic omnichannel strategy
• Prioritising employee experience to boost workforce capabilities
• The journey to world-class customer care
• Shifting from cost centre to profit centre
Who Should Attend
• Head of Contact Centre
• Head of Customer Care
• Head of Customer Experience
• Head of Customer Service
• Head of Service Management
Speakers
2024 Speakers
Elisa Iurato
Chief Customer and Retail Officer, World Vision
Jeanine Nieuwenhuizen
Chief Customer Officer, City of Boroondara
Kate Liggett
Head of Customer Insights, Strategy & Innovation, NAB
Jason Smith
Director of Customer Experience, Foxtel
Kevin Watts
Head of Customer Service Excellence, Alinta Energy
James Kelly
Head of CX Strategy, Design & Insight, TelstraSuper
Daniel Bye
Head of Customer Connections & Requests, CitiPower & Powercor
Brandon Davis
Contact Centre Director, Uniting Agewell
Sponsors & Partners
2024 Sponsors
• Upland
• Daisee
• RingCentral
• Teleperformance
• Nice
• Verint
• Enghouse Interactive
• ASI Solutions
• Dialpad
• Livepro
• Language Loop
• Genesys