Contact Centre Symposium 2024 | Ashton Media | 20 May 2024 | Rydges Resort Hunter Valley, 430 Wine Country Dr, Lovedale NSW 2325, Australia

In today’s ever-changing environment, customer needs and expectations are dynamic. In order to remain competitive, we need to be supporting our customers in new ways, and creating a frictionless, intuitive and omnichannel customer support strategy is vital in being able to meet and exceed those customer expectations now and into the future. There is enormous opportunity to put the customer experience at the heart of what we do, and turn the contact centre from a transactional cost-centre to a value-add for both the organisation and the customer.

This symposium will create an unrivalled opportunity for 100 of the region’s most influential contact centre and customer care leaders to explore and discuss the changing face and future of the contact centre.

Attendees at the Symposium are hand-picked to ensure the audience represents the most influential minds in the industry. Set in the beautiful Hunter Valley, far from the distractions of the office, attendees are given the rare opportunity to participate in a collaborative learning and networking environment that fosters peer-to-peer learning.

The conference programme, crafted by a highly influential advisory board of contact centre leaders, has been designed to inspire, and operating under Chatham House rules, the prestigious forum encourages participants to candidly discuss industry opportunities and challenges in shaping the future of customer care.

2024 Speakers

Katalin Fritz
Chief Customer & People Officer, Marley Spoon

Joel Johnson
Head of Customer Care, Dyson (USA)

Elisa Iurato
Chief of Community, Retail & Supporter Experience, World Vision Australia

Tim Johnson
Head of Automation, Suncorp

Emma Stapleton
Head of Customer Support, MECCA Brands

Angelo Azar
Chief Operating Officer, Honey Insurance

John Connolly
Head of Customer Contact Centre, Newcastle Permanent Building Society

Darren Sutton
Darren Sutton, Associate Director, Healthshare NSW

Sara Tavora
Senior Manager, Student Services HUB, Western Sydney University

Robert Tolliday
Vice President, Sales, hipages

Kristy Ingall
Manager, Customer Operations, Newcastle Permanent Building Society

Simon Kriss
Chief Innovation Officer, Customer Experience Innovation Institute

Lee Doyle
Head of Customer Care, Blackwoods

2024 Sponsors

PLATINUM PARTNERS:
• Datacom
• Ring Central

GOLD PARTNERS:
• Service Now
• Sprinklr
• Twilio
• Calabrio
• Genesys
• NICE
• Verint
• Zenarate
• Fullstop.ai
• Weploy