Controvertional AI and Customer Experience Summit 2022 | Altrusia | 16 November 2022 | Leonardo Hotel Munich City East, Carl-Wery-Straße 39, 81739 München, Germany

From inside jokes to cultural references and wordplay, every statement of human conversation is highly complex as it is built on shared context and previous interactions. Humans speak in highly nuanced ways without skipping a beat. Each response follows the last, almost instantly. For a quality conversation between a human and a machine, responses have to be quick, intelligent and natural-sounding. True Conversational AI goes above and beyond rule-based answering engines to understand the context, analyze the text and speech, the intent behind the questions and also consider the user’s preferences. Conversational AI that uses natural language processing, automatic speech recognition, advanced dialog management, deep learning and machine learning has the ability to engage in human-like dialogue, capturing context and providing intelligent responses.

Today's AI-based chatbots can have full-blown communication that leave people feeling like they finished having a conversation with a person. Conversational AI is a key for many brands that wish to improve the customer experience as it can help them connect with their consumers in the channels they use the most and it can provide personalized experiences that are quicker and more convenient than traditional ways of interacting with brands.

2022 Speakers

Michael Mctear
Emeritus Professor, Ulster University

Matthias Wölfel
Professor, Intuitive, Perceptive User Interfaces, Karlsruhe University

Kathrin Kind
Senior Research Scientist, Ai, Vehicle Control, Volkswagen

Yariv Adan
Director, Product Management, Google

David Bolli
Cloud Architect, Conversational Ai Enthusiast- Axa

Gennaro Montanino
Product Owner, Conversational Ai- Axa

Stefan Schaffer
Ai Project Catalyst, Senior Researcher, German Research Center For Ai

Aravind Ravichandiran
Conversational Ai Architect, Bosch

Kaupo Laagriküll
Head, Department, Ml, Nlp, Republic Of Estonia, Information System Authority

Collin Mendons
Product Owner, Swisscom

Michiel Gaasterland
Evangelist, Cm.com

Stephen Kennedy
Director, Solutions, Egain Corporation

Bartosz Malinowski
Head Of Voicebot Department, Tenios Part Of Apifonica

Paulina Lewandowska
Experiments Enabling Lead

Rick Van Esch
Vice-president Saas Business, Sinch

Patrice Mattez
Emea Business Development Manager, Audiocodes

Radomir Ivankovic
Rpa Product Owner, Olx Group

Dr. Christoph Esslinger
Managing Director, Vui.agency

Kuba Krchák
Ceo, Telma Ai

Aarsh Srivastava
Co- Founder, Coo, Gravitas Ai

Dr. Caroline Löffler
Product Owner, Data Science, Machine Learning- Kfw

Neil Barman
Chief Growth Officer, Yellow.ai

Björn Schuller
Professor, Artificial Intelligence Bei, Imperial College London

Matthias Schrödl
Experienced Manager, Druid Ai

Andreea Socol
Presales Director Emea, Druid Ai

Vincenzo Sciacca
Head, Product Management, Almawave

2022 Sponsors

• CM.com
• Tenios Part Of Apifonica
• eGain
• Cyara
• yellow.ai
• Chatlayer by Sinch
• Telma AI
• Gravitas AI
• VUI.agency
• AudioCodes
• Almawave
• DRUID