Conversational AI & Customer Experience Asia 2023 | Altrusia | 14 June 2023 | Hilton Petaling Jaya, 2, Jalan Barat, Pjs 52, 46200 Petaling Jaya, Selangor, Malaysia

Human communication has significantly transformed since our existence, from making abnormal noises and non-verbal gestures to facial expressions and precise language; we have diverse forms of communication. Conversations between humans and machines can be complex, as there are certain drawbacks, such as a lack of a humane touch, context flow, and a natural-sounding response. Conversational AI goes above and beyond basic answering and standard text messaging it interprets text and speech with the help of natural language processing, automated speech recognition, advanced dialog management, deep learning, and machine learning has the ability to engage in human-like dialogue, capturing context and providing intelligent responses.

Present-day AI-integrated chatbots possess the ability to have a complete dialogue with humans, offering them the essence of human understanding. These advanced chatbots have enhanced the customer service experience and are currently expanding into numerous industries. For brands tasked with upgrading their customer experience by driving personalization and efficiency, Conversational AI is the key to achieving these objectives.

Who Should Attend?

• CXOs, VPs, Directors, Heads, & Managers of:
• Digital Transformation & Strategy
• Marketing
• Technology
• Innovation
• Brand Management
• Product
• Customer Experience
• Customer Success
• Designer and Researcher
• Solutions Delivery
• ICT Architecture & Engineering
• Speech Applications Research
• Enterprise CRM Architect
• Audio Signal Processing
• Customer Service
• Client Services
• Operations
• Call Center
• Sales
• General Manager
• Artificial Intelligence
• Data Scientists

2023 Speakers

Mr K V Dipu
Senior President at Bajaj Allianz General Insurance Company

Hendy Gunawan
Head, Data Governance, Maybank

Sean Lam
Associate Professor, Duke-NUS Medical School

Michael Mctear
Emeritus Professor, Ulster University

Saurabh Mangal
Ai & Ml Specialist, Google

Muni Vinay Kamisetty
Senior Vice President, Lazada

Philip Joseph
Svp Customer Experience, Indosat Ooredoo Hutchinson

Dinkar Ayilavarapu
Vp, Head of Strategy, Flipkart

Vinay (M.s) Simha
Principal Enterprise Architect, Philips

Natawat Saigosoom
Evp, Customer Experience Function, Siam Commercial Bank

Ramanan Ramanathan
Mission Director, Niti Aayog Goi

Disha Bhatnagar
Regional Head - Research and Cx, Carsome

2023 Sponsors

SILVER SPONSOR:
• Infovid

TECHNOLOGY PARTNER:
• Gravitasia