Conversational AI: Unlocking the Future of Intelligent Interactions 2023 | IQPC | 1 August 2023 | Webinar

This seminar enables contact centers to provide personalized and contextually relevant interactions with customers. By employing natural language processing, sentiment analysis, and machine learning algorithms, conversational AI systems can understand customer queries, identify their intent, and deliver accurate and timely responses. This results in enhanced customer satisfaction, reduced wait times, and increased first-call resolution rates. It helps in streamlining operations, improve scalability and cost savings, render seamless omnichannel support 24x7. It is a game changer no contact center leader can afford to miss.

The session will delve into the implications of conversational AI on user experiences, business processes, and customer engagement.

Participants will learn:
• How conversational AI can enhance customer interactions, improve response times, personalize experiences, and increase customer satisfaction.
• The challenges associated with conversational AI, such as natural language understanding, context comprehension, and ethical considerations, fostering discussions on strategies to overcome these obstacles.
• The latest advancements and trends in conversational AI, including voice assistants, chatbots, virtual agents, and sentiment analysis.
• Insights into best practices for designing and deploying conversational AI solutions, ensuring seamless integration into existing systems and workflows.

2023 Speakers

Sebastien De Cock
AVP Solutions Consulting, APAC & Middle East, Sprinklr

Katrina Haddad
Chief Experience Officer, Wavelength International

Darren Randall
Product Owner, Health Insurance, Bupa Australia & New Zealand

2023 Partner

• Sprinklr