CSA Learning & Development Conference 2020 | Credit Services Association (CSA) | 4 February 2020 | Cloth Hall Court, Quebec St, Leeds LS1 2HA, UK

The theme of National Apprenticeship Week 2020 is 'Look Beyond' - calling on young people to look beyond traditional routes into employment and explore the diversity of career options and industries now available to them through apprenticeships. Watch Phoebe in our video below talk about her experiences since taking on a CSA apprenticeship. The video also shows the CSA’s commitment to young learners and their professional development journeys and we look forward to welcoming them along to this new industry event next year.

To be held at Cloth Hall Court in Leeds, the event will focus on championing people development and promoting collections as a credible career path in Financial Services. As an award-winning provider of professional qualifications and apprenticeships we want to host a new event which will enhance the reputation of the industry by promoting its commitment to well trained and skilled people.

The event will serve a diverse range of job roles across (and outside of) the sector attracting in-house collection teams, Senior Managers and L&D professionals/Training Managers. Attending will assist in helping delegates gain further knowledge and insight on industry-related qualifications, developments and changes.

The programme will offer a host of expert speakers across a number of disciplines to help attendees upskill and develop further in their roles.

2020 Speakers

Simon Ashworth
Chief Policy Officer (AELP)

Danielle Bacon
Director of People and Business Services (Investors in People)

Emma Blackburn
Apprenticeship and Talent Specialist (Booking.com)

Brad Burton
Motivational

Samantha Cooke
Learning & Development Manager, BW Legal

Deborah Cooper
People Director, Marston Holdings Ltd.

Denise Crossley
CEO, Lantern

Kathy Heath
Director, Gen. Healthy Minds Ltd

Ian Higginbottom
Intermediaries Engagement Team, Education and Skills Funding Agency

Sarah Jackman
Counsel, Dentons

Stephen Johnson-Ramsey
Group Talent & Leadership Partner, Aioi Nissay Dowa Europe

Catherine Lunn
Skills Funding Manager (West Yorkshire Combined Authority/Leeds City Region Enterprise Partnership (LEP)

Mo Mayat
Education and Skills Funding Agency

Michael Nicholls
Relationship Director, The London Institute of Banking & Finance

Beth Orford
Head of People, Efficient Frontiers International

Steve Penney
Head of Learning & Development, Marston Holdings Ltd

John Sunderland-Wright
Owner, Ultima Performance Ltd

Daniel Windsor
Business Software Manager, Bright HR