CSPN 21st Annual Customer Experience Conference 2018 | Customer Service Professionals Network (CSPN) | 14 May 2018 | The Globe and Mail Centre, 351 King Street East - Level 17, Toronto, ON M5A 0N1, Canada

Modernizing the Customer Experience

Who Should Attend?
Our conference is not only about learning, it’s about networking. Come out and meet some great people:
• Senior Level Vice Presidents & Directors
• New & Experienced Managers
• Team Leads & Supervisors
• Customer Service & Contact Centre Professionals
• Consultants
• Training Specialists
• Anyone charged with increasing customer loyalty, social media, operations, and marketing

Why Should You Attend?
• Cultivate New Customers & Grow Your Business
• Transform Your Culture & Become Customer-Centric
• Engage In Thought Leadership With Cx Professionals
• Meet Like Minded Professionals
• Encounter New Vendors & Supplies
• Position Yourself As An Expert
• Have Fun

2018 Speakers

Don Romano
President and Chief Executive Officer, Hyundai Auto Canada Corporation

Sal Caggiula
Director, Customer Service, Adidas Canada

Kelly Harper
Director, Customer Experience Program, Bmo Financial Group

Barbara O’Reilly
General Sales Manager, Water Heating, Rheem Canada Ltd.

Adrienne Harris
Vice-President, New Ventures, Data Communications Management

Steve Smith
U.S. Chief Operating Officer, Esker

Desmond Nair
General Manager, Business Applications, Microsoft

Greg Thomas
Founder, BetaRover

Allan Measor
Director, Service Enhancements, Moneris

Andrew Pryse
Senior Director, Toronto Contact Centre, Cibc Contact Centres, Client Connectivity & Innovation

Nick Kossovan
Service Delivery Manager, Cognizant

Judy Croon
Comedian & Motivational Speaker

Doug Long
Director of Marketing, Emailtopia

Eram Uddin
Director, Customer Experience, Fleet Complete

David Whitehouse
Vice President Customer/Corporate Services, Peterborough Utilities Group

Elizabeth Lockwood
Vice President of Marketing, ResponseTek

Dave Gussin
Senior Sales Engineer, Genesys

Corey Atkinson
Vice President of Learning & Development, Cspn

Laurie Stoneburgh
Vice President Sales & Customer Service, Canpar Courier

Monica Horvath-Cekolj
Manager – Care Center, CarStar

Noah Thompson
Senior Manager, Customer Service, A.S.P. Incorporated

Tony Walsh
Vice President, Customer Service & Insurance Operations, Pethealth Inc.

David Wojcik
Chief Executive Officer, Mississauga Board of Trade

Douglas Fry
Director of National Operations, McDonald’s Restaurants of Canada

Shannon Burch
Director Customer Solutions, Sales Customer Contact Centre, Scotiabank

Sanja Cancar-Todorovic
Director – Vendor Management, BPO Outsourcing & Site Strategy, Telus

Christian Spencer
Senior Vice President, Business Development, Canada Direct

Andree Gosselin O’Meara
Director, Customer Services, The Globe and Mail

Dr. Doug Norris
Senior Vice President and Chief Demographer, Environics Analytics

Corey Herscu
Chief Executive Officer, Rnmkr Pr

Natalie Preddie
Travel Writer

Jennifer Nguyen
Data Scientist, Scribd

Amy Saunders
Chief Executive Officer and Founder, AlphaPr

Charley Butler
Managing Director Member Experience & Innovation, Otpp

Ron Vickery
Area Sales Director, ServiceNow

haron Ramalho
Former – Senior Vice President and Chief People Officer, McDonald’s Restaurants

Cheryl Vanditelli
Senior Manager, Customer Experience, Scotiabank

Roger Pugsley
Director of Customer Service Excellence, Oxford Properties

Mike Stallone
Director Application Development, Ari Fleet

Jim Napier
Director, Customer Experience Value Consulting, Oracle

Dr. Jaime Leal
Senior Facilitator & Keynote Speaker, Cspn

Samir Madhani
Consulting, Deloitte

Michael Smith
Senior Manager of Omnichannel Strategy and Banking Transformation, Deloitte Canada

Gary Yorke
Director (Division Head), 311 Toronto, City of Toronto

Shon Wedde
Senior Director of Product Management, Oracle

Arthur Borkwood
Head – Customer Development Strategy & Customer Experience Group, Ttc

Josh Greenhut
Strategy Lead, Bridgeable

2018 Sponsors

• Microsoft
• Oracle
• Genesys
• Esker
• CanadaDirect
• ServiceNow
• Emailtopia
• ResponseTek
• Nuvoxx
• Fonolo
• Proforma
• Miele
• Hyundai
• McDonalds
• Oxford
• Smucker's