Customer 2024 | Reuters Events | 12 November 2024 | Hilton Miami Downtown, 1601 Biscayne Blvd, Miami, FL 33132, USA

In a world where AI shapes every expectation, mastering the end-to-end customer journey is not just an advantage—it's a necessity.

Your brand must transcend outdated silos and data practices to unlock meaningful engagement at every turn.

This is the age of informed, connected consumers, and only those who pivot with AI-enhanced insights will capture the loyalty and growth of tomorrow's market. Failure to optimize integration isn't about falling behind; it's about becoming obsolete.

This event is the global convening of executives and senior decision makers across the customer journey. Bringing together marketing, service, and experience leaders to enhance cross-functional collaboration, break-down data silos and shape a future that exceeds your customer’s expectations.

2024 Speakers

MODERATORS:

Laurel Mintz
General Partner, FabricVC

Joe Meersman
Managing Partner, Gyroscope AI

Sean Albertson
CEO, CX4Rocks

Stephanie Bannos-Ryback
EVP Experience Service Lines (CX, UX, EX), Ipsos

Jeff Sheehan
Managing Director Customer Experience, CX JS Consulting

Jasmine Kees
Sector Head, Reuters Events

Ethan McCarty
CEO, Integral

Cheryl Overton
Founder and CXO, Cheryl Overton Communications

Sharon Harris
Founder and CEO, The Sharon Harris Collective

Kate Wade
Managing Director, Wade Strategy

KEYNOTE:

Dilip Bhatia
Chief Experience Officer, Lenovo

Dan Rood
Chief Marketing Officer, ASAPP

Oana Lungu Polanco
Senior Director, Product Management, Salesforce

Tonia Rosaci
Lead, Specialist SE, Salesforce

KEYNOTE PANELS:

Orlando Gadea
Global VP Customer Experience Transformation, Stanley Black and Decker

Andrew Schulkind
Vice President Customer Experience, Domino Amjet

Nancy Fratzke
VP, Customer Support, Uscellular

Matthew Krech
Vice President, Solutions Management - CX Sales and Service, SAP

PANELS:

Leah Apraku
Senior Director & VP Marketing, Optavia

Amanda Tobias
VP, Ipsos Creative Excellence

Danielle Ogieguata
Director, Cross-Channel Customer Experiences, T-Mobile

Henrik Christensen
Senior Director – Customer and Market Intelligence, Albertsons

Sean O'Neal
VP, Retail Operations, The UPS Store

Sharon Scanlon
SVP, CX, Marketing, and Transformation, Lincoln Financial Group

Virginie Nowak
Chief Customer Experience, Access Bank PLC

James Cuthbertson
CRO, Relative Insight

SPEAKERS:

Lynn Teo
Chief Marketing Officer, Northwestern Mutual

Bernardo Taveres
Chief Technology & Data Officer, Kenvue

Arturo Picicci
VP of Value Brands, Verizon

Joel Yashinsky
Chief Marketing Officer, Applebee's

Shelley Diamond
Chief Marketing Officer, UNICEF USA

Amanda Rosseter
Chief Communications and Brand Officer, PNC Financial Services Group

Shuvankar Roy
Chief Customer Experience Officer, Optimum

Melanie Huet
President, Brand Management and Innovation, Newell Brands

Raymond Boyle
Chief Data, Analytics and Insights Officer, Hyatt Hotels Corporation

Vincent Washington
VP, CXM Best Practices, Sprinklr

Milind Pensare
VP Product Marketing, Observe.ai

Todd Unger
Chief Experience Officer, American Medical Association

Diane Hund
SVP, Chief Marketing Officer, US Foods

Tarun Jain
Senior Vice President, Ecommerce and Omnichannel, Walmart

David Klimek
Principal, US Customer Advisory, KPMG LLP

Colleen Saunders-Chukwu
AVP, Technology Data and Analytics, Nationwide

Rama Mohtadi
Senior Solutions Engineer, Okta

David Graham
Senior Vice President, Customer Success, Intuit

Jill Pavlovich
SVP Digital Shopping Experiences, Albertsons

Simona Shakin
VP, Product & Retention Marketing, Etsy

Aarthi Murali
EVP Service Excellence, Holman

Tim Wittbrod
Director, Contact Center Specialist, 8x8

Nicole Myers
Vice President Customer Experience, Holiday Inn Club Vacations

Allison Kolber
VP, Integrated Marketing, The Home Depot

Kevin Jordan-Deen
SVP & General Manager, North America Home & Personal Care, Colgate-Palmolive

Tom Duncan
Vice President, Head of Marketing, Kroger

Chris Reese
VP of Customer Success, Cresta

JulieAnne Evanina
SVP, Brand Marketing and Creative, SiriusXM

Robyn Parks
VP, Segment and Local Marketing, Verizon

Manny Cabral
SVP, Marketing Analytics, First Horizon Bank

Vanessa Mbonu
VP, Marketing, NAACP

Colleen Russell
System Engagement Director, Northwestern Health

Brian Tilzer
Chief Data Analytics and Technology Officer, Best Buy

Paolo Mottola Jr.
Divisional Vice President, Brand Marketing, REI

Marko Ivanovic
Global Consumer Relations Director, Haleon

Dan DeMeyere
Chief Product & Technology Officer, ThredUp

Hazel Mitchell
Senior Director Global Service Delivery, eBay

Bala Maddali
Head, Conversational AI and Gen AI CX, Verizon

Jennifer Smith Brittain
Director of Digital Experience, Aflac

Jennifer Oleksiw
Group VP and Chief Customer Officer, Eli Lilly & Company

Marissa Nance
Founder and CEO, Native Tongue Communications

Branden Cobb
Fractional Chief Marketing Officer, MarketingExec.us

Junmian Sun
Managing Director, Shorty Awards

Edward Romaine
Senior Vice President + Head of Marketing and Brand Development, TNT Sports

Jenn Garbach
Chief Marketing Officer, PNC Financial Services Group

David Kim
Chief Revenue Officer, Verizon Value

Stephanie McCarty
Chief Marketing Officer, Taylor Morrison

James Kreckler
Senior Vice President Digital Media Sales, NBCUniversal, Inc.

Nicole Scaglione
Global VP, CTV/OTT and Online Video, PubMatic

Doug Kramon
Head of Fan Support and CS, ESPN

Hikari Senju
Founder & CEO, Omneky

Maggie Merklin
Chief Client Officer, Analytic Partners

Lori Gabrielli
VP of Enterprise Marketing, Amplitude

Kristen Conner
Senior Partner, Customer Transformation BPO Practice Lead, IBM Consulting

Natalie Mathes
Product Marketing Director, Salesforce

Dan Scaman
Chief Operating Officer, OpenTech Alliance

Robert Hopkins
Chief Sales Officer, World Connection, LLC

Menaka Shroff
Global Head of Android Ecosystem Marketing, Google

Bhavin Shah
AVP, Sales, Salesforce

Kathy Maurella
Chief Marketing Officer, Waterloo Sparkling Water

Nikhil Krishnan
Chief Technology Officer, Products, C3 AI

Kelsey Nelson
VP, Product Marketing, Braze

Tiago Pinto
Chief Marketing Officer, Miami Marlins

Rick Tacelli
VP Global Accounts, Meltwater

Andrew Clark
Head of Design – Client Experience, H&R Block

Michael Liersch
Head of Advice and Planning, Wells Fargo

Nathan Zahm
Principal Head of CX Alpha, Vanguard

Roger Rohatgi
Design For Good, former VP Global Head of Design, BP

2024 Sponsors

PLATINUM SPONSORS:
• ASAPP
• Verint
• IBM
• Salesforce
• Analytic Partners
• C3 AI

GOLD SPONSORS:
• Cresta
• Observe.ai
• IntouchCX
• World Connection
• 8x8
• Sprinklr
• KPMG
• Okta
• Maven AGI
• Alembic
• PubMatic
• SAP

SILVER SPONSORS:
• Amplitude
• Meltwater
• Omneky
• Relative Insight