Customer 360 Africa 2019 | Corinium Global Intelligence | 17 September 2019 | Radisson Blu Le Vendome Hotel, Cape Town, 20 London Rd, Sea Point, Cape Town, 8005, South Africa

Venue
Radisson Blu Le Vendome Hotel, Cape Town
Radisson Blu Le Vendome Hotel, Cape Town, 20 London Rd, Sea Point, Cape Town, 8005, South Africa

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Event Date Tue Sep 17 SAST - Thu Sep 19 SAST (about 5 years ago)
In your timezone (EST): Tue Sep 17 2:30am - Thu Sep 19 10:30am
Location Radisson Blu Le Vendome Hotel, Cape Town
20 London Rd, Sea Point, Cape Town, 8005, South Africa
Region EMEA
Details

Organisations recognise that CX is the new battleground for differentiation. However in this very complex world with more data, more channels and a more complicated customer journey, this seems like an impossible feat. The good news is that this rich complexity can drive better Customer experiences and ultimately business success.

This event will investigate ways in which organisations are currently succeeding within their entire customer experience through the presentation of actual case studies. This will provide you with a 360 degree view of your client and assist you with everything from deciding what to implement, implementation all the way through measurement.

Speakers

2019 Speakers

Jason Fester
Digital Marketing Manager, Adidas

Carmia Lureman-Norton
Head of CX Delivery & Support, JUMO World

Jacques Loubser
Senior manager of Sales Operations, Capfin

Lindani Matshinga
Customer Experience Partner, Safmarine South Africa

Granville De Villiers
Manager: Processing and Fulfillment, Ops & Channel Support, Woolworths Financial Services

Mark Angus
CEO, Managing Editor, Researcher & Strategist, Knowledge Executive

René Roux
Head: Client and Intermediary Engagement, Sanlam Personal Finance: Distribution

Cassandra Layman
Managing Consultant, Mastercard

Quentin Meintjes
Managing Consultant , Mastercard

Leon Lategan
The Lions Den, Founder & CEO

Sameera Kajee
Customer Experience Business Manager , Old Mutual South Africa

Penelope Khuzwayo
Customer Insights- Loyalty and Service Manager, Sun International

Michelle Ashen-Abrahams
People & Brand, MUA Insurance Acceptances (Pty) Ltd

Priya Naicker
Head: Strategic Retail Marketing , Old Mutual Personal Finance

Bronwyn Johnson
Head: Digital Marketing and Business Development, Liberty Direct and Standard Bank's Direct Life

Famida Singh
Head Of Customer Experience, Data and Retention, Old Mutual South Africa

Chantel Botha
Human Experience & Service Designer | Robotics Educator | CCXP, Brandlove Customer Experience

Roland Naidoo
Head of Customer Operations , Multichoice

Joanna Ndebele
Manager: Corporate Brand, Ubank

Jordan Seke
CRM Officer & CX Specialist, University of the Witwatersrand

Corné Janse van Rensburg
Head of Business Enablement, Wesbank

Nicki Hill
Head of Innovation and Customer Experience Delivery, Direct Axis

Marno Boshoff
Culture Evangelist, King Price Insurance

Khanyisile Maseko
Customer Insights Analyst, Edcon

Eloise Boezak
Head of Customer Experience, African Bank

Clint Payne
Program Manager: Customer Experience, MultiChoice

Antonia Oakes
Head of Customer Experience, Old Mutual

Sponsors & Partners

2019 Partners and Exhibitors

ASSOCIATE PARTNER:
• Altron

VIP DINNER PARTNER:
• Merchants

EXHIBITOR:
• Ring Central

MEDIA PARTNERS:
• Africa.com
• ABC
• Datafloo
• iAfrica