Customer 360 Symposium 2024 | Ashton Media | 26 March 2024 | Rydges Resort Hunter Valley, 430 Wine Country Dr, Lovedale NSW 2325, Australia

The event will bring together over 150 client-side leaders responsible to for creating customer obsessed strategy within their organisations.

The event takes place in the beautiful Hunter Valley, where for two days, delegates can escape the distractions of the daily routine, reconnect with their peers in the beautiful countryside, and spend time focusing on the ever-changing world of customer experience, customer service and insights that we find ourselves in today.

Customer needs, behaviours and expectations continue to evolve at a rapid rate, and coupled with the developments in the technology landscape that allow us to connect with our customers in new and more meaningful ways, CX leaders need to supercharge their CX strategies to set their organisations up for success in the years to come.

This year’s event will delve deeper into customer strategy than ever before, exploring what the road ahead looks like for us as CX, customer insight and customer care leaders, through a series of in-person international keynotes and inspiring local case studies.

2024 Speakers

Tabia Chui
Global Head of CX / ECommerce Manager, Global HQ DTC Omnichannel Dept, ASICS (Japan)

Clairy Moraitou
Group Head of Customer, Marketing and Brand Insights, Zurich Insurance (Switzerland)

Fabian Kortekaas
Director of Customer Experience and Insights, TUI (Netherlands)

Michelle Erdosi
Head of Customer Strategy and Insight, Bank of Queensland

Dr. Violet Lazarevic
Head of Enterprise-Wide Customer and Market Insights Centre of Excellence, Telstra

Dr Eslam Afifi
Data, Insights and CX Lead, Legalsuper

Vlad Radosavac
Head of Customer and Category Insights, 7-Eleven

Heba Habashy
Head of Research and Insights, CBA

Kate Young
Executive Manager – Marketing Strategy & Capability, ANZ

Emily Paladino
Head of Customer Insights, Country Road Group

Simon Burt
Head of Digital Product Development, NGM Group

Tom Bradley
GM Customer Experience, Kmart

Danielle Handley
Chief Customer and Transformation Officer, Bupa

Steve Scholtz
Director, Insights & VoC, NSW Department of Education

Jen Liu
Head of CX Data, AI and Optimisation, Winc

Adeline Chua
Head of Customer Insights and Programmes, GWA Group Limited

Aviram Vijh
Chief Design Officer, Macquarie Bank

Ashley Taylor
Global Voice of the Customer Program Specialist, Flight Centre Travel Group

Gary Anderson
Head of Broker Experience, AMP

Candice Liew
Head of Customer Strategy and Experience, Flybuys

Jennifer Clarke
Head of Personalization, Super Retail Group

2024 Partners

PLATINUM PARTNER:
• InMoment
• Medallia

GOLD PARTNERS:
• The Lumery
• Twilio
• Optimizely
• Braze
• NICE
• Thematic
• Kapiche
• Strativity
• User Testing
• Brainfish
• Acquia