Customer and Account Service Management Seminar 2019 | Fiera de Manila, Inc. | 21 October 2019 | AIM Conference Center Manila, Benavidez Corner Trasierra Street, Legazpi Village, Makati, Metro Manila

Since the customer is the life blood of the business, it is necessary to take care and give customers the best and satisfactory service. Customer satisfaction begins with learning and understanding the customer journey. Acquiring customer is an expensive program so we must make the best effort to retain them. How do we keep and delight customers at all times? This is a constant challenge to every company to address and train their workforce at every level of customer engagement. Learn the processes of customer journey through various stages towards path to purchase. Know the strategies, approaches, tips and techniques on customer acquisition and retention.

Learning Objectives
1. Learn and understand the customer journey process.
2. Define and understand internal and external customer.
3. Know the strategies, approaches, and techniques on customer acquisition and retention.
4. Learn to build and maintain strong long-lasting customer relationships.
5. Get insights on successful case studies that work in managing and delighting customers.
6. Know how to motivate employees to give excellent service to customers.
7. Know loyalty and rewards program that keep customer through time.
8. Learn how to handle customer objections and concerns.
9. Know how to nurture customer engagement.

2019 Speaker

Bernard N. San Juan III
General Manager, TrueLogic Online Solutions, Inc.

2019 Partners

CORPORATE PARTNERS:
• PhotoSynthesis Online Portfolio
• And.ph
• Aspendos

SUPPORT PARTNER:
• PANA

TECHNOLOGY PARTNER:
• infotxt messaging platform