Customer Connect 2023 | Ashton Media | 8 November 2023 | Royal Randwick, 73 Belmore Rd, Randwick NSW 2031, AU
Venue
Royal Randwick
Royal Randwick, 73 Belmore Rd, Randwick NSW 2031, AU
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| Event Date |
Thu Nov 9 AEDT (about 1 year ago)
In your timezone (EST): Wed Nov 8 8:00am - Wed Nov 8 8:00am |
| Location |
Royal Randwick
73 Belmore Rd, Randwick NSW 2031, AU |
| Region | APAC |
Details
Bringing together customer insights leaders to examine this new era of how we must understand and connect with our customers to deliver an experience that sets us apart from the competition. Featuring inspiring international keynotes and the best local case studies and across both a CX and a Customer Insights track.
Why you should attend:
• What has the acceleration of digital meant for how we engage with our customers?
• How can we connect with customers in a more meaningful way through empathy and compassion?
• How can we assess the impact and ROI of CX transformation?
• The alignment of business units and restructuring to become truly customer-centric
• How we can better create a holistic view of our customers in our quest to better understand their needs and motivations?
• What does the customer-centric CX growth and innovation agenda look like in a post-COVID world?
• How can we better leverage customer insights to instigate, customer-focused real change?
Speakers
2023 Speakers
Harry Ashbridge
Head of Writing and Customer Experience, Monzo Bank (UK)
Samantha Ezra
Head of Customer Experience Centre of Expertise, Telstra
Kenyatte Nelson
Chief Membership and Customer Officer, Co-op (UK)
Kylie De Courteney
Managing Director, NSW Telco Authority
Damian Madden
Director Consumer Experience and Digital Transformation, Pernod Ricard
Taimoor Khan
Director of CX, Mad Paws
David Mulholland
Senior UX & Product Design Manager, Flybuys
Ben Coughlin
Chief Customer Officer, Webjet
Julia Hempenstall
Head Of Customer Experience, Uber
Liz Niland
Product Manager – Conversational Experience, nib
Thais Gill
Senior Consumer and Shopper Insights Manager, Bayer
Rashmi Kamod
Manager, Voice of Member, RAC WA
Marcin Pont
VoC Engagement Lead, AustralianSuper
Andres Mendez
Executive Manager - Customer Insight & Strategy, ALDI
Claire Macleod
Head of Customer Insights & Research, Woolworths
Emily Paladino
Head of Customer Insights, Country Road Group
Hayley Wheatley
Head of Insights ANZ, Techtronic Industries
Feiselia Tan
General Manager, Analytics - AI, Reporting, Insights and Automation, Telstra
Steve Dillon
Head of APAC Architecture, Ping Identity
Theresa Malloy
Customer Insights Specialist/ Complaints Manager, Watercare Services
Danielle Elmasri
Customer Experience and Research Lead, PEXA
Sponsors & Partners
2023 Partners
GOLD PARTNERS:
• Thematic
• Ping Identity
• Nice CX One
SILVER PARTNER:
• MEdallia
EVENT PARTNERS:
• The Research Society
• Match Board