Customer Contact Week 2022 | IQPC | 20 June 2022 | Caesar Forum, 3911 Koval Ln, Las Vegas, NV 89109, USA

Top Highlights:
• Industry-Specific Think Tanks
Think Tanks are scenario-based, interactive peer-to-peer discussions. Led by expert executives, each discussion will be industry-specific: Banking & Finance, Retail, Travel & Hospitality, Public Sector & Government, B2C and B2B.

• Immersive Expo Hall
The CCW Expo Hall is the #1 place in the industry to explore solutions, meet vendor partners, and find services to meet your evolving operational needs. We're bringing back the demo drive, prize giveaways, happy hours, and all the fun you can find in between.

• CCwomen Summit
The inaugural CCWomen Summit features mentorship opportunities, an ally panel, & community-building activities. Join female luminaries from across industries and generations on the most critical issues facing women in customer contact.

• Customer Contact Leadership Institute
An intensive educational experience for high potential managers who aspire to be directors, VPs, and chiefs. CCW has developed a curriculum that combines a rigorous academic grounding with real-world application.

2022 Speakers

Jason Alexander
Actor, Director, Producer & Writer

Erin Andrews
Broadcaster, Fox Sports

Tyra Banks
CEO, Bankable Productions

Lance Gruner
Executive Vice President, Global Customer Care, MasterCard

Rebecca Jarvis
Chief Business, Technology & Economics Correspondent, ABC News

Monica Rothgery
Chief Operations Officer, KFC

Edgar Alza
Sr. Technical Product Manager, Amazon Web Services

Venky Annadurai
Vice President, Technology, Patelco Credit Union

Rachel Ashby
Director Solutions Marketing, Nuance

Nitin Badjatia
SVP, Solutions and Marketing, SAP

Priya Balasubramanian
Director, Product Marketing, Netomi

John Ball
Senior Vice President, Customer Workflows, ServiceNow

Chris Basile
Vice President, Sales/Contact Center Operations, Phone.com

Andy Beamon
Senior VP, Strategic Innovation for Citizen Services, Maximus Federal

Natalie Beckerman
SVP Global Call Center Operations, Leaf Home

Colleen Beers
Chief Administrative Officer, Alorica

Philip Bennett
Customer Service Operations Manager, Empire Today

Marc Bernstein
CEO, Balto

Brad Beumer
Director, Industry Practice, UiPath

Jeff Biesman
Chief Marketing Officer, National Debt Relief

Todd Blevins
Senior Director, Sales Consulting, LivePerson

Chas Bowman
Global Vice President, Sales Engineering, Kore.ai

Michele Boy
AVP, Collections at First Premier Bank, Premier Bankcard

Jaysa Boyer-Tushaus
Head of Employer Engagement, Ultimate Medical Academy

Rick Britt
VP of Artificial Intelligence, CallMiner

Seward Broussard
Director of Customer Care, PosiGen

Jill Brown
Executive & Personal/Life Coach, and former Chief Human Resources Officer, Childhelp

Nate Brown
CX Influencer and Senior Director, Customer Experience, Arise Virtual Solutions

Geoffrey Burbridge
CCW Advisory Board Member, USAA

Sheila Bushman
Principal Product Manager, Amazon Web Services

Stacey Cabildo-Donalds
Corporate HR Manager, Northwell Health

Brian Cantor
Managing Director, Customer Management Practice

Amanda Caparelli
Senior Analyst, Customer Management Practice

Shawn Castle
VP of Customer Care and Client Experience, Sun Auto Tire & Service

Graciela Chadwick
Director, Customer Support and Recovery, Chick-fil-A

Cheryl China
SVP, Director of Credit Card, Citizens Bank

Clarence Choi
Sr. Amazon Connect Solutions Architect, Amazon Web Services

Nick Chong
Head of Global Support & Services, Zoom

John Clark
Global VP, Product Marketing, Genesys

Ken Cohen
SVP Sales & Business Development, JK Moving

Juanita Coley
CEO & Founder, Solid Rock Consulting

Andy Cook
Vice President, Client Services, PSG Global Solutions

Zac Cooper
Enterprise Account Executive, Replicant

Simon Copcutt
Head of Strategic Accounts, Customer Management Practice

Chrissy Cowell
Sr. Director, Product Marketing, WFO, Five9

Lacretia Crawford
Sr. Manager, Employee Development & Engagement, Affirm

Colin Crowley
CX Advisor, Freshworks

Hannah Day
Director of Revenue Management & CRO Operations, Paramount Hospitality Management

Lisa DeFalco
CEO & Founder, TPG

Michael DeJager
Managing Director, Events, Customer Management Practice

Peter DeTrempe
VP Client Services, Harte Hanks

Stephanie DeWald
VP Retail Sales, Cox Communications

Kristopher Dole
Sr. Client Services Coordinator, QuintEvents

Sean Donadio
VIce President of Authentication, SecureLogix

Erica Dorosin
Director, Client Marketing, Arise Virtual Solutions

Chris Drury
Director of Customer Care, Blount Fine Foods

Wes Dudley
Vice President, Customer Experience, Mitchell Gold + Bob Williams

Deserie Dulaney
Chief Customer Success Officer, Teachers of Tomorrow

Richard Dumas
VP Product Marketing, Five9

Stephen Ehikian
Co-Founder and CEO, Airkit

Kristyn Emenecker
Chief Product & Strategy Officer, Playvox

Zayd Enam
CEO & Co-Founder, Cresta

Eric Esguerra
VP, Customer Service & Operations, Miele

Scott Etheridge
Chief Executive Officer, Arise Virtual Solutions

Jared Evers
Direct of Content & Communication, Mindful

David Farmer
Senior Channel Manager, Varo

Jim Farnsworth
Head of Strategic Sales, AmplifAI

Jeff Fawcett
Director, Call Center and Training, Wine Country Gift Baskets

Patrice Fay
Customer Experience Officer, FirstCapital Bank of Texas

Vern Fernandez
Senior Manager, Contact Center Excellence, Jabra

Gregg Fiddes
Head of Chrome Enterprise Technology Partners, Google

John Finch
SVP, Solutions & Product Marketing, Dialpad

Aaron Fischer
Chief Customer Officer, OfficePartners360

Steve Forcum
Director, Chief Evangelist, Avaya

Angela Gann
Director, Solutions Consulting, Sprinklr

Sebastian Glock
Head of Product Marketing, Cognigy

Anand Gopalakrishnan
Senior Director of Technology, Color Street LLC

Natalie Graham
Senior Manager, Customer and Partner Marketing, Hiya

Shawn Guenther
Global Customer Engagement Lead, Accenture

Jonathan Hall
Workforce Program Manager, Stitch Fix

Matt Halliday
Executive Vice President, American Homes 4 Rent

Brett Hamilton
Sr. GTMS Specialist, Amazon Web Services

Jon Heaps
Vice President, Channels, Observe.ai

Jane Hendricks
Sr. Product Marketing Manager, Genesys, Genesys

John Henson
VP of Customer Service, Conn’s HomePlus

Zach Hinkle
Principal Product Manager, Genesys

Tim Houlne
CEO, Humach

Ted Hunting
SVP, Marketing, Bright Pattern

Paul Husar
Director, Technical Support, LG Electronics

Meghan Hussey
Senior Client Success Manager, Mindful

Andy Hutchinson
Head of Global Transformation, Crawford & Company

Jim Iyoob
Chief Customer Officer, Etech Global Services

Cam Jellison
VP, Call Center Operations, Leaf Home

Mary Beth Jenkins
COO, UPMC

Jeremy Jepperson
Chief Operating Officer, Global Operations, Everise

Tanya Johnson
VP Consumer Customer Service, Verizon

Evan Johnson
VP of Contact Center, U-Haul International

Kathy Jumper
Chief Retail Officer, Members First Credit Union

Maureen Kamaishah
Director, Customer Experience, HelloFresh

Josh Kanagy
SVP, Global Enterprise Sales, Sprinklr

John Kanarowski
Vice President of Sales, Cogito

PV Kannan
Co-Founder and CEO, [24]7. ai

Josh Kannel
VP Sales, Hilton Grand Vacations

Ashley Keating
Director of Events & Field Marketing, CallMiner

Shana Kelly
Senior Director, Athlete Engagement, DICK's Sporting Goods

Sharath Keshava
COO and Co-Founder, Sanas.AI

Farah Noor Khan
SVP, Customer Experience Strategy - West Region, GSW, powered by Syneos Health

Kieran King
Chief Customer Officer, Talkdesk

Fred Kleiman
VP, Customer Experience, AMC Networks

Sandy Ko
Founder & Principal, CCWomen; Conference Director, CCW, Customer Management Practice

Kelly Koelliker
Senior Director, Content Marketing, Verint

Scott Kolman
Senior Vice President, Marketing, Five9

Kishore Korimilli
Sr. GTM Specialist, Amazon Web Services

Kristen Kurelo
Director of Technology, AT&T

Alex Kvamme
CEO & Co-Founder, Pathlight

Nicole Kyle
Managing Director, Customer Management Practice

Rachel Lane
Principal, Head of Global Contact Center Strategy, Medallia

Craig Langlois
Chief Experience Officer, Berkshire Museum

Richard Lau
Senior Director, Customer Engagement Centers Deployment Services, Marriott International

Esther Lee
Principal Product Manager, Language AI Services, Amazon Web Services

Kent Lemon
Sr. VP of Default Operations, US Bank

Gordon Littley
Leader, North America Client Consulting, Avaya

Michael Logan
Senior Strategic Sales Consultant, Genesys

Jim Lynch
Sr. Director of Product Marketing, LiveVox

Brooke Lynch
Market Research Analyst and Staff Writer, Customer Management Practice

Gail Magdowski
Sr. Manager, Customer Care Workforce Optimization, MSC Industrial Supply

Melissa Magee
Director Of Business Development, Integrity Solutions

Cristina Maggi
Director of Customer Service, The RealReal

Kevin Martin
Director Senior Experience Owner, USAA

Elcenora Martinez
SVP Product Marketing, Genesys Cloud, Digital & AI, Genesys

Lauren Maschio
Sr. Product Marketing Team Manager, NICE

Marty Massih Sarim
President, Sanas.AI

Adam McCreery
Director, Customer Care, HelloFresh

Sean McCreery
CEO, XtendOps

Peri McDonald
VP, Customer and Partner Marketing, Talkdesk

Paul McGee
General Manager, Contact Center Solutions, LiveVox

Danielle McKenzie
Sales Enablement, Manager, Observe.AI

Megan Merrick
Head Of Customer Experience, Candy Digital

Craig Meyer
Senior Sales Leader, Direct Sales, Hilton Grand Vacations

Jack Meyers
Product Management Lead, Watson Assistant IBM, IBM

Carrie Million
Director, Customer Experience Transformation, DISH TV

Carrie Million
Director, Customer Experience Transformation, DISH TV

Sean Minter
CEO and Founder, AmplifAI

Brian Mistretta
Director of Product Marketing, NICE

David Morgan
CEO, CRMG

Kurt Mosher
COO, Gant Travel

Alain Mowad
Director, Product Marketing, Talkdesk

Othmar Mueller von Blumencron
Chief Revenue Officer, VIPdesk

Anjan Mukherjee
Senior Product Manager, Amazon Web Services

Genefa Murphy
Chief Marketing Officer, Five9

Ashish Nagar
CEO, Level AI

Kurt Nelson
CMO, Mindful

Jenny Neubeck
Director of Remote Services, Affinity Plus Credit Union

Shaundrell Nicholson
Customer Service Representative II, Nashville Electric Service

Nathan Nickens
Principal Analyst & Divisional Director, Customer Management Practice

Wilson Nieves
SVP, Customer Experience, Citizen Watch America

Tom Nugent
VP, Consumer Sales and Service, Verizon

Mike O'Donnell
Sr. Global Leader, Motorola Solutions

Jessica Osborn
Automation Manager for IT Support, World's Largest HR Services Firm

Zeya Ottomone
Head of Product Development, AmerisourceBergen

Michael Pace
Vice President, Global Member Services and Operations, Virgin Pulse

Vivek Padmanabhan
President, PSG Global Solutions

Robert Padron
Chief Growth Officer, Arise Virtual Solutions

Michael Parker
CMO, Cresta

Janesh Patel
Group Vice President, Hotel Technology Client Support, Wyndham Hotels & Resorts

Tom Phillips
Senior Product Marketing Manager, Invoca

Becky Ploeger
Global Head of Hilton Reservations and Customer Care, Hilton

John Pompei
Senior Vice President, Gaming, Arise Virtual Solutions

Jay Power
Head of Solution Architect and Engineering, Mindful

Scott Prater
Senior Vice President, Technology Solutions, PPT Solutions

Sonya Pullens
Customer Relations Supervisor, Nashville Electric Service

Chris Radanovic
Product Marketing Director, LivePerson

Miguel Ramos
Advisor, Dispatch Health

Hannah Ramsdell
Senior Athlete Engagement Strategist, DICK's Sporting Goods

Tewana Ramseur
Vice President Customer Experience, Homespire Remodeling Group

Abbas Rangwala
Senior Director, Solutions Consulting, ServiceNow

Sandeep Rao
Senior GTM Specialist, Amazon Web Services

James Riseman
Director of Product Marketing, Treasure Data

Leigh Roach
Senior Manager of Customer Experience, Johnston & Murphy

Derek Roberti
VP Technoogy, Cognigy

Brady Robinson
Speech Analyst, National Debt Relief

Mark Roblez
Director of Call Center Operations, MoneySolver

Daniel Roth
VP of Care Operations, Dispatch Health

Callan Schebella
EVP Product Management, Five9

China Scroggins
Director of Customer Experience, Forever 21

Michelle Sexton
Senior Operations Manager, Shared Services, Turo

Stephanie Shaffer De Jesús
Principal CX Strategist & Practitioner, Larimar C2 Consulting

Sidharth Sharma
Head Of Global Sales, JustCall & SaaS Labs

Kevin Sheehan
Founder and Managing Partner, Cloudlinx

Kevin Shunk
Account Executive - West Region, Uniphore

Jericho Silva
Associate Experience Engineering, Unified Communications, Capital One

John Singleton
Vice President Shared Services, Assurant

Chuck Spalding
Former 911 Director, Palm Beach County; Subject Matter Expert: DHS CISA, SecureLogix

Brian Spraetz
Sr. Product Marketing Manager, Five9

Jeremy Starcher
Vice President, Business Development & Hosted Strategies, Mindful

Erin Stewart
Director of Sales - Emerging Markets, Success KPI

Brian Stoller
Global Head of Customer Care, United Airlines

Colin Strachen
Sr. Product Marketing Manager, Coveo

Dale Sturgill
VP of Contact Center Strategy, Memorial Hermann Health System

April Sullivan
Chief Marketing and Operating Officer, Caller ID Reputation

Darren Swanson
VP, Customer Experience Management, ASAPP

Erin Tillery
Sr. Manager, Quality Assurance, Affirm

Shawndra Tobias
VP, Customer Experience, Etech Global Services

Kacey Felila Tolua
Senior Director, Channels and Self-Service - CEC Technology Product Services, Marriott International

Rodney Tovaas
VP Global Inbound Customer Experience, Quadient

Betty Tran
Chief Marketing Officer & Chief Customer Officer, Fevo

Sara Treadwell
Director, Customer Experience, Avalara

Steve Trier
COO/CPO, Tethr

Vince Trotter
VP of Client Success, National Debt Relief

Eric Troutman
The Czar of TCPAWorld, Troutman Firm

Yolanda Tucker
Service Advisor II, Nashville Electric Service

Danielle Venta
VPGM, Strategic Account Management, Arise Virtual Solutions

Mike Wallace
Senior Manager Scaling Solutions Architect, Amazon Web Services

Rachel Wallace
Managing Director Innovation & Solutions, United Airlines

Kristen Wallin
Director of Training, Communication and Outsource Relations, J.Crew

Rich Wang
VP, Customer Success, Observe.AI

James Wang
Director Business Applications, Microsoft

Ben Warner
Principal Sales Engineer, Observe.AI

Kimberly Warrick
Call Center Director, JR's Cigars

Chris Warticki
Vice President, Customer Experience and Advocacy, Epicor

Frank Wassenbergh
CCaaS Practice Leader & Managing Partner, Cloudlinx

Christian Wathne
Head of Pre-Sales Engineering, Observe.AI

Theresa Watts, PhD
SVP, Human Resources, Diversity, Equity, and Inclusion, True Religion Brand Jeans

Bruce Wedderburn
Chief Sales Officer, Integrity Solutions

Erin Wilson
Director of Technical Marketing, Five9

Sean Wisdom
Senior Vice President, Global Marketing, Arise Virtual Solutions

Matt Woody
First Vice President, Director, Contact Center, First Financial Bank

Sarah Wright
Senior Director for the Americas, Customer Experience, Five9

Danny Wymer
Senior Director, Strategic Accounts, Cresta

Brandi Yates
Senior Director, Career Services Training, Ultimate Medical Academy

Rob Yates
Director and Distinguished Engineer, IBM Watson Assistant and Speech Software, IBM

2022 Sponsors

• 247.ai
• Abacus Cambridge
• Acquire BPO
• afiniti
• Aircall
• Airkit
• Alorica
• Alta Resources
• Amazon Web Services
• American Customer Care
• AmplifAI
• Arise Virtual Solutions
• ASAPP
• Aspen Technologies Group
• Assembled
• Aston Carter
• Authority Software
• Automated Business Solutions International
• Avaya
• Balance Staffing
• Balto Software
• Bespoken
• Bhive
• BICS
• BirchAI
• Blue Prism
• BPO Centers
• Bright Pattern
• Bright Software, Inc.
• Buwelo
• Calabrio
• Caller ID Reputation
• CallMiner
• Centrical
• Centris
• ChaseData Corp
• Chattermill
• Chrome OS
• Cloudlinx
• Cogito
• Cognigy
• Collaborationroom.AI
• Comm100
• Communication Business Avenue
• CommunityWFM
• Content Guru
• Convoso
• COPC Inc.
• Coveo
• Cresta
• CSG
• Customer Dynamics
• Datamark
• Datamatics
• Deepgram
• Deloitte Digital
• Deltapath
• Dialpad
• Do Business Jamaica
• Drips
• DVSAnalytics
• Eckoh
• Education at Work
• eGain
• Emplifi
• Enghouse Interactive
• Enlivened Tech
• EOS Globe
• EPOS
• Etech Global Services
• Fin
• First Class Connection
• First Orion
• Five Star Call Centers
• Five9
• Fonolo
• Forethought
• Freshworks
• Genesys
• Gladly
• GlowTouch
• Google Cloud
• Harte Hanks
• Hiya
• HoduSoft
• Horatio
• IBEX
• IBM Watson
• IGT Solutions
• ImpactLivesCX
• Inbenta
• Integrity Solutions
• Integrity Staffing
• Intelepeer
• Interactions
• Intercom
• Intradiem
• InvesTT
• Invoca
• Jabra
• JustCall
• KMS Lighthouse
• Knowmax
• Kore.ai
• Krisp
• Laivly
• Language I/O
• Lean Solutions Group
• Level AI
• Lightico
• Linc
• Liveops
• LivePerson
• LiveVox
• Loris
• MaestroQA
• Medallia
• Message Broadcast
• Mindful
• Netomi
• Neustar
• New Era Technology
• NICE
• Nuance
• Observe.ai
• OfficePartners360
• One Contact Center
• OpenText
• Pathlight
• PCI Pal
• Peak Support
• Pegasystems
• Perdix
• Pindrop
• Playvox
• PPT Solutions
• ProcedureFlow
• ProColombia
• Provana
• PSG Global Solutions
• Qualtrics
• RDI
• ReadSpeaker.ai
• Regal Voice
• RemoteDesk
• Replicant
• ResultsCX
• Revation
• RingCentral
• RPC Staffing
• Rubrica
• Sanas
• SAP
• Seamless.AI
• SearchUnify
• SecureLogix
• ServiceNow
• Shelf.io
• Sinch
• Skit
• Smoke Customer Intelligence
• Soul Machines
• Spearline
• Sprinklr
• Startek
• SuccessKPI
• Swampfox
• Sycurio
• Talkdesk
• TaskSuite
• TaskUs
• TCG Process
• TCN
• TechSee
• Teleperformance
• Tetherfi
• Tethr
• ThinkOwl
• Thrio
• TouchPoint One
• TPG
• TransPerfect Connect
• Treasure Data
• Trendzact
• TTEC
• Twilio
• UiPath
• UJET
• Uniphore
• USU
• VERINT
• Visionet
• Vocodia
• Voiso
• Voxdata
• World Connection
• XtendOps
• yellow.ai
• Yext
• Zenarate
• Zingtree
• ZIZO
• Zoom/Solvvy