Caesar Forum
Caesar Forum, 3911 Koval Ln, Las Vegas, NV 89109, USA

What is Qwoted?

Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.

Event Date Mon Jun 20 PDT - Fri Jun 24 PDT (in 5 months)
In your timezone (EST): Mon Jun 20 3:00am - Fri Jun 24 3:00am
Location Caesar Forum
3911 Koval Ln, Las Vegas, NV 89109, USA
Region Americas

Top Highlights:
• Industry-Specific Think Tanks
Think Tanks are scenario-based, interactive peer-to-peer discussions. Led by expert executives, each discussion will be industry-specific: Banking & Finance, Retail, Travel & Hospitality, Public Sector & Government, B2C and B2B.

• Immersive Expo Hall
The CCW Expo Hall is the #1 place in the industry to explore solutions, meet vendor partners, and find services to meet your evolving operational needs. We're bringing back the demo drive, prize giveaways, happy hours, and all the fun you can find in between.

• CCwomen Summit
The inaugural CCWomen Summit features mentorship opportunities, an ally panel, & community-building activities. Join female luminaries from across industries and generations on the most critical issues facing women in customer contact.

• Customer Contact Leadership Institute
An intensive educational experience for high potential managers who aspire to be directors, VPs, and chiefs. CCW has developed a curriculum that combines a rigorous academic grounding with real-world application.


2022 Speakers


Ashley Keating
Director of Events & Field Marketing, CallMiner

Kelley Kurtzman
CCW Advisory Board Chair | Vice President, Global Consumer Sales & Service Centers, Verizon

Paul Selby
Product Marketing Director, Customer Service Management, ServiceNow

Mario Matulich
Managing Director, Customer Management Practice

Julio Badin
Executive Director, Gathering Place

Natalie Beckerman
SVP of Operational Strategy, Rocket Mortgage

Colleen Beers
President, North America & Europe, Alorica

Jeanne Bliss
President, CustomerBliss

Geoff Burbridge
VP, Contact Centers, USAA

Celika Caldwell
Former SVP, Customer Experience, AARP

Cheryl China
SVP, Director of Credit Card Servicing, Citizens Bank

Michael DeJager
Principal Analyst & Divisional Director, Customer Management Practice

Wes Dudley
Vice President of Customer Experience, Mitchell Gold + Bob Williams

Lisa Griffin
VP, Consumer Experience and Clinical Access, University Hospitals

Lance Gruner
EVP, Global Customer Care, Mastercard

Judi Hand
Chief Revenue Officer, TTEC

Jennifer Hanson
Sr. Director Retail Services Centers (Digital, Guest Relations, Marketplace, GiftCard), Target

Shep Hyken
Chief Amazement Officer, Shepard Presentations, LLC

Jim Iyoob
Chief Customer Officer, Etech Global Services

Mary Beth Jenkins
Chief Operating Officer, UPMC Health Plan

Jarrod Johnson
Chief Customer Officer, Taskus

Kathie Johnson
Chief Marketing Officer, Talkdesk

Mark Killick
VP, Care, Instacart

Gabriele 'G' Masili
VP & Chief Technology Officer, Customer Experience & Success, Microsoft

Sharath Keshava Narayana
Co-Founder & Chief Revenue Officer, Observe.AI

Brad Nichols
Global Leader, Business Operations & Customer Service, Dun & Bradstreet

Keith Pearce
SVP, Global Marketing and Demand Generation, Genesys

Becky Ploeger
Global Head of Hilton Reservations and Customer Care, Hilton Worldwide

Troy Shaffer
VP Contact Center Operations, SCAN Health Plan

Janet Solomon
VP, Client Operations, Card Services, Fiserv

Frank Suljic
EVP, North American Sales, Afiniti