The Star Gold Coast
The Star Gold Coast, 1 Casino Dr, Broadbeach QLD 4218, Australia

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Event Date Thu Mar 2 +11 - Fri Mar 3 +11 (in 9 months)
In your timezone (EDT): Wed Mar 1 8:00am - Thu Mar 2 8:00am
Location The Star Gold Coast
1 Casino Dr, Broadbeach QLD 4218, Australia
Region APAC

This event to tackle strategic, operational and technological solutions to help you optimize costs, build customer trust, implement the right technology stack, and increase loyalty and retention, re-think customer value and prioritise employee wellbeing


2022 Speakers

Adam Geneave
Chief Customer Officer, Air Asia

Michael Dyson
Head of Capability & Experience Design, NBN Co

Antoine Casgrain
General Manager Operations & National Contact Centre, Kincare

Sandy McIntosh
General Manager Member Service Delivery, RACV

Craig Mendel
Head of Customer Success and Support, Tyro

Joan Brierley
Director Service Delivery Driver and Vehicle Services, Department of Transport

Lyndon Summers
Product Manager, Open Universities

Malcolm Angell
Head of Contact Centre, LGIA Super

Megan Papadopoulos
Head of Customer Connection, Bendigo and Adelaide Bank

Stephen Dargan
Head of Contact Centres, Bankwest

Matthew Penman
General Manager Customer Service, Auto & General

Tommy Tziris
Global Head of Contact Centres, Optus

Kate Brodie
Director of Digital AI, Optus

Cloe Kernick
General Manager Customer & Market Operations, Energy Queensland

Tom Dellas
Manager Current Student Enquiries, UNSW

Tarnya McKenzie
Chief Customer Officer, City of Port Phillip

Richard Spencer
Chief Customer Experience Officer, Business Australia

Craig Snow
Head of Service Operations, University of Sydney

Philip Le
Digital Enablement Lead, University of Sydney

Robert Lopez
General Manager Customer Experience and Innovation, Norths Collective

Al Balasco
Head of Media, Core, and Applications Business Radisys

Anthony Morton
Supervisor Customer Services Corporate Services, Tweed Shire Council

Scott Stavretis
Chief Executive Officer, Acquire BPO

Bill Zeng
Senior Director of Sales Acceleration and Alliance, Poly

Sol Rabinowicz
Chief Executive Officer, Premier Contact Point

Andrea Hodson
Head of Meaningful Service Experience, Australia Post

Jessica Rix
Head of Customer Interactions, Sunsuper

Reece Mahoney
Director Shared Services Contact Centre, NSW Department of Education

Chris Jones
Contact Centre Manager, Australian Maritime Safety Authority

Dustin Laidsaar
Strategic Business Consultant, AVAYA

Cloe Kernick
General Manager Customer & Market Operations, Energy Queensland

Sabina Vitacca
Mindfullness Coach, Meditate Now

Kylie Green
Corporate Customer Experience Coordinator, Logan City Council

Jennifer Birks
Unit Manager Campaigns, Cancer Council NSW

Gabrielle Dracopoulos
Head of CX, Intuit

Naomi Watson
Supporter Experience Unit Manager, Cancer Council NSW

Christy McLeod
National Head Experience Design, Goodstart Early Learning

Nicole Gregg
Head of Organisational Capability and Inclusion, Sunsuper

Kurt Brissett
Executive Director Connected Journeys, Transport for NSW

Christopher Douglas
Director Member Services, AccorPlus

James Moore
Head of Commercial Operations and Workforce Management, Sportsbet

Lukas Carruthers
Head of Innovation, Strategy and Operations, APJC Webex Customer

Jarrod Kagan
Chief Customer Officer, The Probe Group

Kathleen Silleri
Assistant Secretary Department of Industry, Transport, Regional Development and Communications (DITRC)

Sian Jenkins
Marketing Director APAC, Genesys

Brent Alexander
National Manager, Customer Relationship Centre Beyond Bank

Sponsors & Partners

2023 Partner

• NICE CXone