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Event Date |
Thu Mar 2 +11 - Fri Mar 3 +11 (in 9 months)
In your timezone (EDT): Wed Mar 1 8:00am - Thu Mar 2 8:00am |
Location |
The Star Gold Coast
1 Casino Dr, Broadbeach QLD 4218, Australia |
Region | APAC |
This event to tackle strategic, operational and technological solutions to help you optimize costs, build customer trust, implement the right technology stack, and increase loyalty and retention, re-think customer value and prioritise employee wellbeing
2022 Speakers
Adam Geneave
Chief Customer Officer, Air Asia
Michael Dyson
Head of Capability & Experience Design, NBN Co
Antoine Casgrain
General Manager Operations & National Contact Centre, Kincare
Sandy McIntosh
General Manager Member Service Delivery, RACV
Craig Mendel
Head of Customer Success and Support, Tyro
Joan Brierley
Director Service Delivery Driver and Vehicle Services, Department of Transport
Lyndon Summers
Product Manager, Open Universities
Malcolm Angell
Head of Contact Centre, LGIA Super
Megan Papadopoulos
Head of Customer Connection, Bendigo and Adelaide Bank
Stephen Dargan
Head of Contact Centres, Bankwest
Matthew Penman
General Manager Customer Service, Auto & General
Tommy Tziris
Global Head of Contact Centres, Optus
Kate Brodie
Director of Digital AI, Optus
Cloe Kernick
General Manager Customer & Market Operations, Energy Queensland
Tom Dellas
Manager Current Student Enquiries, UNSW
Tarnya McKenzie
Chief Customer Officer, City of Port Phillip
Richard Spencer
Chief Customer Experience Officer, Business Australia
Craig Snow
Head of Service Operations, University of Sydney
Philip Le
Digital Enablement Lead, University of Sydney
Robert Lopez
General Manager Customer Experience and Innovation, Norths Collective
Al Balasco
Head of Media, Core, and Applications Business Radisys
Anthony Morton
Supervisor Customer Services Corporate Services, Tweed Shire Council
Scott Stavretis
Chief Executive Officer, Acquire BPO
Bill Zeng
Senior Director of Sales Acceleration and Alliance, Poly
Sol Rabinowicz
Chief Executive Officer, Premier Contact Point
Andrea Hodson
Head of Meaningful Service Experience, Australia Post
Jessica Rix
Head of Customer Interactions, Sunsuper
Reece Mahoney
Director Shared Services Contact Centre, NSW Department of Education
Chris Jones
Contact Centre Manager, Australian Maritime Safety Authority
Dustin Laidsaar
Strategic Business Consultant, AVAYA
Cloe Kernick
General Manager Customer & Market Operations, Energy Queensland
Sabina Vitacca
Mindfullness Coach, Meditate Now
Kylie Green
Corporate Customer Experience Coordinator, Logan City Council
Jennifer Birks
Unit Manager Campaigns, Cancer Council NSW
Gabrielle Dracopoulos
Head of CX, Intuit
Naomi Watson
Supporter Experience Unit Manager, Cancer Council NSW
Christy McLeod
National Head Experience Design, Goodstart Early Learning
Nicole Gregg
Head of Organisational Capability and Inclusion, Sunsuper
Kurt Brissett
Executive Director Connected Journeys, Transport for NSW
Christopher Douglas
Director Member Services, AccorPlus
James Moore
Head of Commercial Operations and Workforce Management, Sportsbet
Lukas Carruthers
Head of Innovation, Strategy and Operations, APJC Webex Customer
Jarrod Kagan
Chief Customer Officer, The Probe Group
Kathleen Silleri
Assistant Secretary Department of Industry, Transport, Regional Development and Communications (DITRC)
Sian Jenkins
Marketing Director APAC, Genesys
Brent Alexander
National Manager, Customer Relationship Centre Beyond Bank
2023 Partner
• NICE CXone