Customer Contact Week 2023 | CCW Digital | 28 February 2023 | The Star Gold Coast, 1 Casino Dr, Broadbeach QLD 4218, Australia

This event to tackle strategic, operational and technological solutions to help you optimize costs, build customer trust, implement the right technology stack, and increase loyalty and retention, re-think customer value and prioritise employee wellbeing

2023 Speakers

Glenn Gibson
Head of Customer Experience, Service & Distribution, ING

Helen Crossan
Head of BT Contact Centres, BT Financial

Francesca Di Dino
Global Head of Customer Experience, me&u

Robbie Dickenson
Head of Customer Care, Dyson

Josh Griffiths
Group Head of Sales & Retention, nib group

Kate Small
Global Learning Experience Leader, Afterpay

Duncan Guy
General Manager Customer, Baptistcare

Peter Perla
Executive General Manager Customer Experience and Growth, Sumo

Agnes So
Head of Customer Support and Engagement, HotDoc

Charlotte McClay
Head of Customer Service, The Oodie

Roy Hazelwood
Manager Contact Centre, Anglicare

Quintin Williams
Executive Manager, Customer Experience Design, nbn Australia

Renee Moore
Customer Contact Director Dairy and Drinks, Bega Cheese Limited

Joshua Curtis
Customer Service Manager, Super Retail Group

Elisha Wooten
Contact Centre Manager, Link Group

Jacqueline Karam
Contact Centre Manager, P&N Bank

Megan Papadopoulos
General Manager Customer Contact, Bendigo and Adelaide Bank

Tom Dellas
Manager, Current Student Enquiries, UNSW

Georgia Mccartney
Customer Success Manager, Lawpath

Skye Nicholls
General Manager - Operations and Transformation, Canon

Mila Vezaj
Manager Contact Centre Sales, HSBC

Agnes So
Head of Customer Support and Engagement, HotDoc

Craig Mendel
Head of Customer Success and Support, Tyro Payments

Matt Penman
General Manager Customer Service, Auto & General

Chloe Henry
Chief Client Officer, Anglicare Southern Queensland

Matt Butler
Customer Experience Consultant, ANZ

Sarvesh Jerath
General Manager Technology, Simply Energy

Tim Anderson
Head of Customer Experience Design, Entain Group

Leigh Willimott
Manager, Customer Service Centre, Anglicare SQ

Damien Jones
Call Centre Manager, Compare Broadband

Chris Jones
Contact Centre Manager, Australian Maritime and Safety Authority

Kanika Puri
Chief Customer Officer, Fast Cover

Richard Hilliard
Chief Technology Officer, My Plan Manager

Dan O'Malley
Customer Success Manager, VoiceFoundry, a TTEC Digital Company

Robert Schwarz
Managing Director ANZ, Nuance, A Microsoft Company

Audrey William
Principal Advisor, Ecosystem

Phil Zammit
Head of Zoom CX GTMAsia-Pacific & Japan, Zoom

Blaine Slater
Chief Growth Officer, TSA Group

Andrew Hume
CEO, Probe Group

Jayden Zullo
Head of Solutions Engineering, ANZ, DialPad

David Donaldson
Lead, BPO Partner Relationships, IAG

Ian Thomson
Head of Strategic Accounts, Zendesk

Max Verma
RVP Sales Engineering, Seismic

ADVISORY BOARD:

Claire Johnston
Contact Centre Australia Executive, Telstra

Bart Taylor
Protecta Insurance New Zealand, General Manager Direct Business and Chief Customer Officer

Lauren Reid
Manager Member Services, ESSSUPER

2023 Sponsors and Partners

FOUNDATION SPONSOR:
• Sprinklr

GOLD SPONSOR:
• Genesys

EVENT PARTNERS:
• NICE CXone
• Zendesk
• Nuance Communications
• Dialpad
• Daisee
• Startek
• Zoom
• GSN
• Hays
• 8WAVE
• VoiceFoundry, a TTEC Digital Company
• TSA Group
• Twilio
• Seismic
• Probe CX
• RingCentral
• Weploy
• LanguageLoop
• Verint
• Concentrix
• Khoros
• QPC
• Qualtrics
• flexhive
• Customer Driven
• CCNA
• GoTo
• Datacom
• Cognigy
• Enghouse Interactive