Customer Contact Week 2023 - Las Vegas | Customer Contact Week | 19 June 2023 | CAESARS FORUM, 3911 S Koval Ln, Las Vegas, NV 89109, USA

Join us for cutting edge content from top executives and business leaders in the customer contact and CX industry!

2023 Speakers

Abby Wambach
Author, Soccer Legend & NYTimes Best Selling

Timnit Gebru
Founder, Distributed Artificial Intelligence Research Institute

Armando (Pitbull) Perez
Grammy® Award-winning Musician & Entrepreneur

Rebecca Jarvis
Chief Business, Technology & Economics Correspondent, ABC News

Mark King
CEO, Taco Bell

Jenn Lim
CEO and Co-Founder, Delivering Happiness

Wilson Nieves
SVP, Customer Experience, Citizen Watch America

Stella Wax
Vice President, Customer Solutions, CSC Generation

Dr. Fabiola Corvera-Stimeling
VP of Client Experience, Northwestern Mutual

Jon Dorenbos
NFL Long Snapper & AGT Finalist

Klayton Kopecky
Senior Director, Global Support, LinkedIn

Anne Barnabas
Global Director Consumer Care, Mars Wrigley

Shantanu Das
GM, North America Customer Service, Wayfair

Lydia Clayton
AVP of Contact Center Operations and Center of Excellence, Cox Automotive

Frank Cerda
Head of Customer Care and Contact Center, Whataburger

Lance Gruner
Executive Vice President Global Customer Care, MasterCard International

Maria Jose Garcia Morales
European Head of Customer Service Center, Provident

Sam Best
Voice of the Customer, GM Financial

Maureen Kamaishah
Senior Director, Customer Experience
Hello Fresh

Adam McCreery
Director, CX, Draftkings

Jennifer Bok
AVP, Technology Operations, Nationwide Insurance

Allison Corley
Customer Success Manager, CallMiner

Cheryl China
SVP, Director Credit Card Services, Citizens Bank

Andrew Cifranic
Sr Director, Consumer Service, Fortune Brands Innovations

Aviad Stein
Global Head of Innovation, Broadridge Financial

Benjamin “Ben” Chandraraj
SVP Product Management, Sprinklr

Benny Serna
Executive Vice President, DHRHealth

Derek Martin
Head of Digital, United Nations Global Compact

Kacey Felila Tolua
Senior Director, CEC Technology, Channels and Self-Service, Marriott International

Fred Kleiman
CX Expert, Former Leader, "AMC Networks, AT&T and Verizon"

Brandi Yates
Associate Vice President of Learning and Development, Ultimate Medical Academy

Chris Goostree
Director of Contact Center Operations, TMX Finance Family of Companies

Daniel Goit
Vice President, Contact Center, Concord

Diane Acevedo
SVP of Operations & CX, Gabb Wireless

Henry Finbow
Sales Manager, Americas, Content Guru

Jacob Goodstein
Associate Director Program Management Office, Chewy

Jaysa Boyer-Tushaus
Head, Employer Engagement, Ultimate Medical Academy

Jill Zapadinsky
Director, Contact Center, American Kennel Club

Adam Way
Director of Customer Care, Innovative Chemical Products Group

Jim Conner
Director of Operations, Gant Travel

Jim Iyoob
Chief Customer Officer, Etech Global Services

Jim Payne
Director of Product Marketing, Ai Contact Center, Dialpad

Karen Mitchell
Sr. Director, Product Services, Marriott International

Kathy Jumper
Chief Retail Officer, Members 1st FCU

Kelli Klosowski
Manager, Customer Service Training and Quality Assurance, American Kennel Club

Kenneth Madrigal
Senior Director CXM Best Practices, Sprinklr

Kimberly Warrick
Call Center Director, JR's Cigars

Kristina Homan
National US Account Executive, NICE

Kurt Mosher
Chief Operating Officer, Gant Travel

Lenore Ozolins
Stragegy and Change Specialist, Provident

Luke Schulta
Contact Center Systems Administrator, Gant Travel

Mandi Geary
Director, Customer Care, BSN Sports

Megan Merrick
Head of Customer Experience, Candy Digital

Michael Lee Sherwood
Chief Innovation and Technology Officer, City of Las Vegas

Nick Cerise
SVP, Chief Marketing Officer, TTEC

Patricia Medina
Sr. Director, Contact Center Operations, Garden of Life

Pete Connor
Director Patient Access, Stride Healthcare Management

Philip Bennett
Customer Service Operations Manager, Empire-Today

Ricardo Parodi
VP, Marriott

Rich King
VP Call Center Operations, NRTC

Salea Kinealy
Real Time Manager, Republic Services

Shandra Richardson
Senior Operations Officer, SVP, Greenfield Savings Bank

Shannon Yeats
Vice President, Contact Center, Entertainment Partners

Shawn Castle
VP of Customer Care and Client Experience, Sun Auto Tire & Service

Shawndra Tobias
Vice President - CX, Etech Global Services

Sophia Warwick
Associate Vice President, Retail, Sutherland

Steve Hemler
VP, Member Service, Members 1st FCU

Terry Lang
Director, Customer Experience, Edcor

Tom Dalton
Director of Call Center Operations, EmpireCLS

Sandy Ko
Founder & Principal, CCWomen; Senior Analyst, Customer Contact & Conference Director, Customer Management Practice

Bernie Leas
Vice President Operations, Balsam Brands

Brian Cantor
Managing Director, CCW Digital, Customer Management Practice

Emily Stubbs
Associate Director of Customer Service, Pair Eyewear

Frank Wassenbergh
CX Technology Practice Leader, Cloudlinx

Jordan Zivoder
Quantitative Research Lead, Customer Management Practice

Kevin Sheehan
Founder and Managing Partner, Cloudlinx

Michael DeJager
Managing Director, Events, Customer Management Practice

Nathan Nickens
Principal Analyst & Divisional Director, Customer Management Practice

Nicole Kyle
Managing Director, Research, Customer Management Practice

Steve Horowitz
SVP, General Manager, EmpireCLS

Steve Sherline
Managing Director, Union Bank

Ted Hunting
SVP, Marketing, Bright Pattern

Wandy Felicita Ortiz
Content Analyst, Customer Management Practice

Zuhdi Abduljawad
Director, OHMG Contact Center, Orlando Health

Amanda Caparelli
Conference Director, Customer Management Practice

Anita Harris
Associate Director, Customer Experience, Broad River Retail

Dr. Hui Wu-Curtis
Co-Founder and COO; 2021 CCWomen Hall of Fame Inductee, SupportU

Jasmine Escalera Ph.D
Founder & Career Coach, Jasmine Escalera Coaching

Judith Platz
Chief Customer Officer; 2021 CCWomen Hall of Fame Inductee, SupportLogic

Shelley Dunagan
Senior Director of Partnerships and Sales, TNS

Wes Dudley
Vice President Customer Experience, Broad River Retail

Nicole LeBoeuf
Director, Digital Customer Care, SimpliSafe

Jospeh Jacoboni
CEO, NexGen

Nelson Penney
Digital Experience Manager, Bose

Nitin Badjatia
SVP, Solutions and Marketing, SAP

Kiran Karadi
Head of Product Management, SAP

Trudy Cannon
Director – GTM Strategy | Workforce Engagement, Verint

Grace Gilbert
Content Manager, Customer Management Practice

Brian Podolak
CEO & Co-founder, Vocodia

Brooke Lynch
Market Research Analyst and Staff Writer, Customer Management Practice

Miti Gandhi
Chief Customer Experience Officer, Visual Comfort

Annie Weckesser
CMO, Uniphore

Tara Rosa
SVP, Director of Voice & Interaction Platforms, Associated Bank

Kieran King
Chief Customer Officer, Pindrop

Genefa Murphy
Chief Marketing Officer, Five9

Chris Basile
Vice President, Sales/Contact Center Operations, Phone.com

Gayathri Krishnamurthy
AVP Product Marketing, CX, RingCentral

Hannah Ramsdell
Senior Athlete Engagement Strategist, DICK's Sporting Goods

Indy Navaratnam
Sr. Director IT Ops & Customer Care, Purolator

Jerry Campbell
Director, Customer and Partner Leading Practices, ServiceNow

Leigh Roach
Customer Service Manager, Johnston & Murphy

Mike Cooling
Director Customer Care, Purolator

Shana Kelly
Senior Director, Athlete Engagement, DICK's Sporting Goods

Terence Chesire
Vice President, Customer and Industry Workflows Product Management, ServiceNow

Raul Rincon
SVP Global Sales & GTM, Flex, Twilio

Danny Varner
Director of Engineering, Vacasa

Stephanie Flint
VP of Training, ResultsCX

Andy Bird
VP Product Strategy, Concentrix

Angel Gomez
VP Consumer Sales, Onboard Cruise Sales and Brand Events, Celebrity Cruises

Ben Warner
Principal Sales Engineer, Observe.ai

Colin Crowley
CX Advisor, Freshworks

Gaurav Sharma
Founder & CEO, JustCall

Natalie Beckerman
Global Head of Customer Support Operations, IHG Hotels and Resorts

Robert Padron
EVP & Chief Growth Officer, Arise Virtual Solutions

Rohit Navani
CTO, Akumin

Jessica Osborn
IT Support Automation Manager, Randstad

Rajeev Shrivastava
Director, Product Management, Google

Robert Devito
Global Director, Chrome Customer & Partner Sales Engineering, Google

Robert Yates
Director and Distinguished Engineer, IBM Watson Assistant and Speech Software, IBM

Christie Fitzgerald
Director, Solutions Consultant, Sprinklr

Joanna Moser
Senior Director, Analytics & Contact Center Strategy, Medallia

Praneet Gill
Chief Strategy Officer, Kore.ai

Peter Mullen
Chief Marketing Officer, Interactions

Miro Batista
CEO, Iterum

Ginger Conlon
Thought Leadership Director, Genesys

Jared Evers
Director of Content & Communications, Mindful

Philipp Heltewig
CEO & Co-founder, Cognigy

Michael Kropidlowski
SVP Global Marketing, Kore.ai

Matt McGinnis
Vice President of Product Marketing, Five9

Trista Miller
Senior Director of Customer Care, Frontier Airlines

Gordon Musgrove
Director of Client Delivery, Superior

Namecca J. Parker
General Manager, NJ TRANSIT

Derek Roberti
VP of Technology, Cognigy

Cosimo Trapani
Sr Director of Customer Experience and Operations, 1800-Flowers

Anderson Wilkins
Director, Product Management for Customer Care, CCaaS Platform, Walmart

Geoffrey Burbridge
SVP, Truist Care Center, Truist

Chris Conway
Senior Product Marketing Manager, Genesys

Neil Desai
AI Services, Solutions Architect, Amazon Web Services

Alex Genov
Head of Marketing Insights and Customer Research, Zappos

Michael Jones
Senior Director of Technology Operations, ADT Solar

Todd Joseph
Senior Specialist, AWS AI/ML, Amazon Web Services

Andrew Kane
Principal AI/ML Specialist SA, Amazon Web Services

Esther Lee
Principal Product Manager, Amazon Web Services

Lauren Maschio
Sr. Product Marketing Team Manager, NICE

Krishna Mudda
Senior AI Services Specialist, Amazon Web Services

Ahmed Reza
Founder & CEO, Yobi

Ardie Sameti
Director of AI & Automation, Accolade

Ashish Sinha
Sr. GTM Specialist , AWS WWSO AI/ML, Amazon Web Services

Babu Srinivasan
Sr. AI Services Specialist/Solutions Architect, Amazon Web Services

Matt Van Syckle
Chief Technology Officer, State of Montana

Miguel Antonio Sanchez
Regional Chief Data Officer, Principal Financial Group

Aartika Chandras
Sr. Product Marketing Manager, Amazon Web Services

Andy Dobrov
Chief Customer Officer, Talkdesk

Evan Johnson
VP of Contact Center, U-Haul International

Amy Payne
VP, Customer, Partner, and Event Marketing, Talkdesk

Nicole Safford
AVP of Member Solutions Center, Apple Federal Credit Union

Callan Schebella
EVP Product Management, Five9

Jeffrey Sturman
SVP & Chief Digital Officer, Memorial Healthcare System

Jason Mariasis
VP, Digital Products & CX, Credit One Bank

Mark Leonard
CRO, Cogito

Robin Vallango
Vice President, Customer Care Technology, Delivery, Product & Technology, Alight Solutions

Melissa Prince
Account Executive, Replicant

Lindsey Ray Bonanni
Senior Product Marketing Manager, Genesys

Matthew Benner
AVP, Voice of the Customer Operations, GM Financial

Gordon McNamee
VP, Hotel Technology Client Support, Wyndham Hotels & Resorts

Janesh Patel
SVP, Global Contact Center & Franchise System Support, Wyndham Hotels & Resorts

Lans Crauer
Senior Business Value Consultant, Khoros

Jing Zhang
Senior GTM Specialist, Amazon Web Services

Jeremy Puent
Principal Solutions Architect, Amazon Connect, Amazon Web Services

Marc Bernstein
Founder & CEO, Balto

Greg Petersen
Principal, Global Amazon Connect Sales Specialist, Amazon Web Services

Kevan Mah
Director, Product Management, Amazon Connect, Amazon Web Services

Connie Workman
Head of Sales - Productivity Applications (Americas), Amazon Web Services

Naveen Narayan
Principal Solutions Architect, Amazon Connect, Amazon Web Services

Andy Soderberg-Rivkin Sr.
Solutions Architect - End User Computing, Amazon Web Services

Angela Williams
Senior Manager Product Marketing, Five9

Kun Quian
Senior Product Manager, Amazon Web Services

Davo Muttiah
Sr. Salesforce Change Manager, Carfax

Artur Hankus
VP, Systems Operations, Sokya Health

Jon Lauer
Sr. Director, Service Operations, ConnectWise

Mahendra Sharma
Director, Senior IT Portfolio Manager, Alight Solutions

Brian Spraetz
Senior Manager Product Marketing, Five9

Mike Seadler
Senior Commercial Solution Consultant, Five9

Dan Burkland
President, Five9

Joe DeLuca
Sr. Director of Voice Contact Center Systems and Collaboration, Wyndham Hotels & Resorts

Michael Wallace
Americas Solutions Architect Leader, Customer Experience (CXE), Amazon Web Services

Ryan Donnelly
Solutions Architect, Amazon Connect, Amazon Web Services

Karletha Paxton
Senior Solutions Architect, Amazon Connect, Amazon Web Services

Fernando Fouillioux
Senior Solutions Architect, Amazon Connect, Amazon Web Services

Elaine Mah
Senior Solutions Architect, Amazon Connect, Amazon Web Services

Becky Jones
Senior Vice President & General Manager, Mosaicx

Madison Ragozin
Senior Director, Head of Business Analytics and Global Sales Operation, Amelia

Michael O’Neil
Vice President, OP360

Miguel Navarro
Business Technology & Conversational AI Executive

Court Schuett
Head of Developer Advocacy, Amazon Chime, Amazon Web Services

Alexander Kvamme
CEO & Co-Founder, Pathlight

Anurag Avlash
Executive Director, Consumer Care Analytics & Insights, Estee Lauder

Victoria Harrell
Senior Product Marketing Manager, Medallia

Smriti Ranjan
Principal Product Manager, Amazon Web Services

Giulio Soliani
Product Manager, Watson Assistant, IBM

Samantha Thompson
Quality and WFM Supervisor, Stanley Black and Decker

Dennis Wakabayashi
Global Voice of CX, WakabayasHI

Erica Dorosin
Director, Client Marketing, Arise Virtual Solutions

Rich Wilder
Director, Customer Experience, Chep

Ramon Icasiano
Former SVP of Global Member Support, Peloton

Amit Gupta
Specialist Solutions Architect, Amazon Connect, Amazon Web Services

Giovanni Tavani
Director, Global Customer Care, Pet Care Division, Mars Wrigley

Vidya Ravichandran
CEO & President, Glowtouch

Jim Farnsworth
SVP of Growth, Glowtouch

Ernie Lopez
Vice President, Customer Service Operations, Pango

Amanda Miller
Partner Sales Manager, ISV, Five9

2023 Sponsors

• arise
• aws
• Five9
• GENESYS
• chromeOS
• LIVEVOX
• NICE
• sprinklr
• talkdesk