Customer Contact Week Asia 2020 | Events 4 Sure | 1 March 2020 | Sands Expo & Convention Centre, Singapore, 10 Bayfront Ave, Sands Expo & Convention Centre, Singapore

Contact centres in Asia are evolving with the rise of CX, digital transformation and high competition in the market. Contact centre are shifting to perfect digital-driven customer interactions from predominantly voice-based operations.

In order to enable a successful transformation, contact centre leaders need to map out how to create business synergy and value creation to step further as a customer engagement hub.

2020 Speakers

Wasi Abidi
Global Head Unified Communication Infra, Mondelēz International

Alp Altun
Executive GM Transformation & Customer Operations - Asia, IAG

Daniel Edwards
Director Global Operations, Customer Experience Group, Agoda

Geeta Sreeraman
Head of Customer Centre Singapore, DBS Bank

Rudy Dalimunthe
Vice President, Operations, Tokopedia

Sylwia Kulesza
Executive Director, Digital Engagement & Cross-Channel Sales, Standard Chartered Bank

Sarjil Sarwar
EVP Customer Experience, Robi Axiata

Goh Theng Kiat
Chief Customer Officer, Prudential Assurance Company Singapore

Michelle Huenink
Director, Customer Service and Support, Microsoft

Michael Ong
Executive Director, Head, Customer Experience & Service, UOB

Nicholas Lam
Senior Director, Traveler Experience, Customer Operations, APAC, Carlson Wagonlit Travel

Damian Leach
Executive Director, Head of Real-Time Communications, Standard Chartered Bank

Gina Lim
Head of Customer Experience, AIG Asia Pacific Insurance

Marcus Lim
Assistant Vice President, Head of Customer Service, NETS

Bich Nguyen
Area Head of Customer Service, A.P. Moller Maersk

Olga Quiros
Director, Customer Operations - Asia Pacific, Expedia Group

Tony Roberts
Director of Continuous Improvement & Change, The LEGO Group

Chirag Shah
Head of Contact Center Technology, HP

Kavan Sito
Regional Head of Customer Operations, Shopee

Narumon Songtis
FVP- Retail Customer Relations, Kasikornbank

Chris Lipman
Head, Customer Service & Experience, Starhub

Martin Head
General Manager, Customer Support Innovation - Asia Pacific Operations, Fuji Xerox

Thomas Geitzenauer
Head of Global CRM Interaction, Swarovski

Richard Thomas
Head of Service Management, South Asia - International Sales and Service, Telstra Enterprise

Jessica Thompson
General Manager Service Business and Government, Australia Post

Elyse Li
Head of Customer Happiness Greater China, AirAsia

Vaughn van Bosch
Head of Digital, Celcom Axiata Berhad

Brendan Leece
Head of Customer Experience, E.ON

Grace Tang
Head, Contact Centre & Field Operations - Asia Pacific, Middle East & Africa, Electrolux

Martin Taylor
Global Chief Marketing Officer, Content Guru

2020 Sponsors

SPONSORS AND EXHIBITORS:
• Aspect
• Content Guru
• Freshworks
• Genesys
• Evolving Systems
• Haptik
• Inspiro
• Knosys
• LivePerson
• PwC Singapore
• Qualtrics
• Rescue
• Syniverse
• The CX Academy
• Twilio
• Voxbone
• Wolken ServiceDesk
• Zendesk
• Zoho Desk

MEDIA PARTNERS:
• Canada-ASEAN Business Council (CABC)
• Thai Contact Center Trade Association
• APAC CIOoutlook
• CIO Advisor
• CCW Digital
• Customer Care Management
• CX Network
• Fintechnews Singapore
• Insurance Monitor