Customer Contact Week Asia 2023 | CCW Digital | 13 June 2023 | Sands Expo & Convention Centre, 10 Bayfront Ave, Singapore 018956

This event offers comprehensive coverage on updates and insights about contact centers and call centers. We will once again bring contact center leaders across Asia together to debate on the future of customer engagement hubs. Industry leaders and peers will discuss omnichannel management strategies, technology-driven contact center operations, remote-first workforce management, and ultimately look at how contact centers can be transformed into profit-generating, value-driven functions.

2023 Speakers

ADVISORY BOARD MEMBER SPEAKERS:

E Long Chua
Chief Operations Officer, Gibraltar BSN Life Bhd

Martin Head
General Manager, Customer Support Innovation, FUJIFILM Business Innovation

Sandeep Kalia
Head – Customer Service (IN/SEA), First Vice President, Group Head of Operational Excellence, Group Retail & Channels Tech&Ops, Dyson

Anila Fredericks
Head of Customer Service Operations, Telstra

Maple Chang
Director of Customer Contact Centre, CPF Board

Felicia Cao
Head of APAC Contact Centre Operations Business Operations, Singapore, Lego

Philip Joseph
Senior Vice President Customer Experience & Service Operations, Indosat Ooredoo

Rajendran Gunaratnam
Head of Contact Centre Operations, U Mobile

Darko Popovic
Chief Operations Officer, Multitude Bank

Syarif Lee
Chief Customer Officer (Malaysia), Alibaba Group, Lazada Group

CHAIRPERSON SPEAKER:

Anila Fredericks
Head of Customer Service Operations, Telstra

SPEAKERS:

Marvin Marchadesch
Chief Analytics, Innovations and Customer Experience Consultant – OMMS, Omega Med.

Arpita Bhowmick
Associate Director of AI, Merck & Co., Inc (MSD)

Raj Chaudhuri
Vice President – Global Business Services, American Express

Guru Bhat
VP Customer Success Platform, Paypal

Rajendran Gunaratnam
Head of Contact Centre Operations, U Mobile

Nicholas Kontopoulos
Vice President of Marketing, Asia Pacific & Japan, Twilio

Darko Popovic
Chief Operations Officer, Multitude Bank

Maple Chang
Director of Customer Contact Centre, CPF Board

Martin Head
General Manager, Customer Support Innovation, FUJIFILM Business Innovation Asia Pacific Pte. Ltd.

Sandeep Kalia
Head – Customer Service (IN/SEA), First Vice President, Group Head of Operational Excellence, Group Retail & Channels Tech&Ops, Dyson

Iris Lim
Director, Member Services & Operations, Young Living Singapore

Eduardo Imperial
Head of Service Management Asia, Vodafone

Anjali Kalia
Assistant Vice President – Digital Excellence, IHH Healthcare

Julian Rossy
Head of Service Excellence, FAIRTIQ

Bharati Amarnani
Global Customer Support Director, Coda Payments

Sangeeta Prakash
Customer Success Principle, Transport, Logistics and Automotive, BT Group

Nikolaus Ong
Chief Operating Officer, Como Club (A COMO Group Co.)

Stanley Chong
Director, Global Customer Advocacy, Razer

Joey Cheang
Senior Director, MHC Asia

Phillip Zammit
Head of Customer Experience, APJ, Zoom

Martin Taylor
Deputy CEO and Co-Founder, Content Guru

Venkatesh Subbaraman
Regional Chief Operating Officer, ANZ

Benjamin Chandraraj
SVP of Product Management, Sprinklr

Joseph Tsao
Head of Customer Experience, PRISM+

Joey Tan
Head of Customer Experience, GXS Bank

Scott Tan
Head of CRM, Shopback

Rachel Chong
Manager, Customer Operations Agriculture, Road and Construction (Global), Shell

Alex Soliman
Regional Customer Care Centre Lead, Ikano Retail (IKEA)

Raghuram S.
Procurement Manager (Digital Transformation) & Center of Excellence Lead, Unilever

Praveen Gunasekara
Executive Director, Architecture, Trust Bank Singapore

Boris Barreck
Managing Director for Asia Pacific, novomind

2023 Sponsors and Partners

THOUGHT LEADERSHIP & REGISTRATION SPONSORS
• Twilio

SPONSORS:
• Ai Rudder
• Avaya
• Cognigy
• Concentrix
• Content Guru
• novomind
• Remotedesk
• Zoom

FOUNDATION PARTNER:
• Sprinklr