Venue
Online Event

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Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.

Event Date Tue Feb 23 EST - Fri Mar 5 EST (8 months ago)
Location Online Event
Region All
Details

If there is one trend that is set to continue in 2021 in the CX and customer contact world, that is the digital experiences will definitely stay and require all businesses and customer facing leaders to be better prepared in meeting the needs of their digital customers.

In fact, 79% of companies admit that COVID-19 increased the budget for digital transformation.

Joins us to hear the most innovative case studies and project insights in driving the new frontier of digital experiences through cost-effective CX automation, omni-channel optimisation and advanced analytics.

Speakers

2021 Speakers

Simon Separghan
Head of Customer Contact, RBS

David Burns
Group Chief Technology Officer, Key Travel

Justin Conry
Head of Strategy, PMO & Transformation, Three

Alison Jaap
Customer Director, First Direct

Martijn Franssen
Director Digital Transformation Customer Service, KPN

Simon Harrow
Chief Customer Officer, iGO4

Marek Grabowski
Customer Journeys Director, Orange

Paulo Antonelli
Head of Digital Transformation, Pearson

Maria Petersen
Vice President, Customer Intelligence, Dow Jones

Anne-Sophie Andre
Customer Relationship and Operations Director, Opteven Group

Claes Hessel
Head of Business to Business, Coop Sverige AB

Vinícius Zamperlini
Head of Cloud Customer Experience & Migration Professional Services COE, ING

Mitchell Baas
Head of Customer Service, New10, An ABN AMRO company

Martin Mason
Head of Customer & Employee Experience, Tado

David Bruce
Innovation Principal, Openreach

Brigham Tomco
CEO and Co-Founder, Emmersion

Julie McIntosh
Chief Culture & People Officer, Kura

Peter Evans
Director Service & Performance, Business Service Operations, LEGO

Justin Kenny
Head of Customer Excellence, C. Hoare & Co

Niall Gallacher
Principal Strategic Consultant, Calabrio

Kevin McNulty
Director of Product Marketing, Talkdesk

Oke Eleazu
Chief Operating Officer, Bought by Many

Sponsors & Partners

2021 Sponsors

• Aspect
• Aculab
• Blue Prism
• Bright Pattern
• Calabrio
• CallMiner
• Clarabridge
• Content Guru
• eGain
• Emmersion
• EvaluAgent
• Five9
• Genesys
• Helpshift
• IBM
• Intercom
• Invest Northern Ireland
• Kura
• Manifone
• Miuros
• MPC Connect
• Qualtrics
• RingCentral, Inc.
• Roojoom
• Subtonomy
• Talkdesk
• Twilio
• Unbabel
• VeriCall
• Vonage