Customer Contact Week Europe Winter 2021 | IQPC | 23 February 2021 | Online Event
Venue
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| Event Date | Tue Feb 23 EST - Fri Mar 5 EST (almost 4 years ago) |
| Location | Online Event |
| Region | All |
Details
If there is one trend that is set to continue in 2021 in the CX and customer contact world, that is the digital experiences will definitely stay and require all businesses and customer facing leaders to be better prepared in meeting the needs of their digital customers.
In fact, 79% of companies admit that COVID-19 increased the budget for digital transformation.
Joins us to hear the most innovative case studies and project insights in driving the new frontier of digital experiences through cost-effective CX automation, omni-channel optimisation and advanced analytics.
Speakers
2021 Speakers
Simon Separghan
Head of Customer Contact, RBS
David Burns
Group Chief Technology Officer, Key Travel
Justin Conry
Head of Strategy, PMO & Transformation, Three
Alison Jaap
Customer Director, First Direct
Martijn Franssen
Director Digital Transformation Customer Service, KPN
Simon Harrow
Chief Customer Officer, iGO4
Marek Grabowski
Customer Journeys Director, Orange
Paulo Antonelli
Head of Digital Transformation, Pearson
Maria Petersen
Vice President, Customer Intelligence, Dow Jones
Anne-Sophie Andre
Customer Relationship and Operations Director, Opteven Group
Claes Hessel
Head of Business to Business, Coop Sverige AB
Vinícius Zamperlini
Head of Cloud Customer Experience & Migration Professional Services COE, ING
Mitchell Baas
Head of Customer Service, New10, An ABN AMRO company
Martin Mason
Head of Customer & Employee Experience, Tado
David Bruce
Innovation Principal, Openreach
Brigham Tomco
CEO and Co-Founder, Emmersion
Julie McIntosh
Chief Culture & People Officer, Kura
Peter Evans
Director Service & Performance, Business Service Operations, LEGO
Justin Kenny
Head of Customer Excellence, C. Hoare & Co
Niall Gallacher
Principal Strategic Consultant, Calabrio
Kevin McNulty
Director of Product Marketing, Talkdesk
Oke Eleazu
Chief Operating Officer, Bought by Many
Sponsors & Partners
2021 Sponsors
• Aspect
• Aculab
• Blue Prism
• Bright Pattern
• Calabrio
• CallMiner
• Clarabridge
• Content Guru
• eGain
• Emmersion
• EvaluAgent
• Five9
• Genesys
• Helpshift
• IBM
• Intercom
• Invest Northern Ireland
• Kura
• Manifone
• Miuros
• MPC Connect
• Qualtrics
• RingCentral, Inc.
• Roojoom
• Subtonomy
• Talkdesk
• Twilio
• Unbabel
• VeriCall
• Vonage