|Event Date||Tue Feb 23 EST - Fri Mar 5 EST (8 months ago)|
If there is one trend that is set to continue in 2021 in the CX and customer contact world, that is the digital experiences will definitely stay and require all businesses and customer facing leaders to be better prepared in meeting the needs of their digital customers.
In fact, 79% of companies admit that COVID-19 increased the budget for digital transformation.
Joins us to hear the most innovative case studies and project insights in driving the new frontier of digital experiences through cost-effective CX automation, omni-channel optimisation and advanced analytics.
Head of Customer Contact, RBS
Group Chief Technology Officer, Key Travel
Head of Strategy, PMO & Transformation, Three
Customer Director, First Direct
Director Digital Transformation Customer Service, KPN
Chief Customer Officer, iGO4
Customer Journeys Director, Orange
Head of Digital Transformation, Pearson
Vice President, Customer Intelligence, Dow Jones
Customer Relationship and Operations Director, Opteven Group
Head of Business to Business, Coop Sverige AB
Head of Cloud Customer Experience & Migration Professional Services COE, ING
Head of Customer Service, New10, An ABN AMRO company
Head of Customer & Employee Experience, Tado
Innovation Principal, Openreach
CEO and Co-Founder, Emmersion
Chief Culture & People Officer, Kura
Director Service & Performance, Business Service Operations, LEGO
Head of Customer Excellence, C. Hoare & Co
Principal Strategic Consultant, Calabrio
Director of Product Marketing, Talkdesk
Chief Operating Officer, Bought by Many
• Blue Prism
• Bright Pattern
• Content Guru
• Invest Northern Ireland
• MPC Connect
• RingCentral, Inc.