Customer Contact Week Nashville 2020 | IQPC | 28 January 2020 | JW Marriott Nashville, 201 8th Ave S, Nashville, TN 37203, USA

What is Customer Contact Week?
Started in 1999 as Call Center Week, now Customer Contact Week, CCW is the world’s largest customer contact event series. For over 20 years, CCW serves more than 3,000 attendees annually ranging from customer titles of all types to the many professionals responsible for holistic customer experience design and delivery.

Our events are the #1 place for customer experience leaders to learn about the pace of change, find out about the emerging technologies set to disrupt the industry, and build valuable relationships with industry peers.

2020 Speakers

KEYNOTE SPEAKERS:

Sarah Thomas
First Female NFL Official, NFL

Jerry Greenfield
Co-Founder, Ben & Jerry's Homemade, Inc.

James Dodkins
Founder & Customer Experience Rockstar, ROCKSTAR CX

Chanell Branch
VP, Patient Access, Vanderbilt University Medical Center

Annette Franz
Founder and CEO, CX Journey

Kelley Kurtzman
VP, Global Consumer Sales & Service Centers, Verizon

SPEAKERS:

Sekou Alleyne
VP, Investments, InvestTT

Paul Andersen
Solutions Consultant Manager, Kustomer

Brett Brosseau
VP of Gaming Solutions, Noble Systems

Brian Cantor
Director & Principal Analyst, CCW Digital, Customer Management Practice

Matt Cecil
Sr. Manager - Digital Strategy, Verizon Digital

Cheryl China
SVP, Director Credit Card Services, Citizens Bank

Brian Clancy
Learning and Performance Improvement (Contact Center Op), AARP

Simon Copcutt
Head of Strategic Accounts, Customer Management Practice

Jason Dasal
VP of Marketing, Johnston & Murphy

Michael DeJager
Senior Analyst, Customer Management; Head of Product Development, Customer Management Practice

Tom Farrell
SVP, Customer Support, Web.com

Kim Fields
Director of Learning, Edify

Brett Frazer
Head of Customer Service, Sun Basket

Paul Gernon
Head of Customer Experience, Ziglu

Dan Gingiss
Author, Winning at Social Customer Care, CCW Influencer

Lisa Griffin
SVP Enterprise Access, Thomas Jefferson University and Jefferson Health

Brett Guenther
Team Lead, Customer Experience, Johnston & Murphy

Susanna Hadley
Sr. Program Manager, Customer Experience Strategy, T-Mobile

Drew Hall
Director, Customer and Employee Experience, Vylla

Aaron Hart
Sr Manager Operations and Analytics, Vanderbilt University Medical Center

Chip Hellman
CEO, AMCOL Systems, Inc.

Taylor Hill
Senior Team Lead, QA/Training, Johnston & Murphy

Adam Hunt
Recruiter, Southwest Airlines

Jim Iyoob
Chief Customer Officer, Etech Global Services

Michael Jackson
Operations Manager, Vanderbilt University Medical Center

Angela King
Customer Relations Supervisor, Nashville Electric Power

Sandy Ko
Senior Analyst, Customer Contact & Conference Director, Customer Management Practice

Scott Kolman
VP, Product Marketing, Five9

Jennifer Kuechler
COO, Strategic Link

Roger Lee
Customer Success Leader, Gridpsace

Alison Lichtenstein
Director, Customer Experience Design, Dow Jones

JIm Lynch
Senior Director, Product Marketing, LiveVox

Nicholas MacDonald
Customer Service Team Leader, Machias Savings Bank

Gabriele "G" Masili
Chief Technology Officer, Customer Service and Support, Microsoft

Mario Matulich
Executive Director, Customer Management Practice

Annie Meehan
Author, The Pineapple Principle, CCW Influencer

Eric Mulvin
Co-Founder, Pac Biz

Nathan Nickens
Senior Analyst, Customer Contact & Conference Director, Customer Management Practice

Deana Perrin
Senior Director, Global Head of Strategic Initiatives, Groupon

Lemon Poindexter
Customer Relations Manager, Nashville Electric Power

Leigh Roach
Customer Service Manager, Johnston & Murphy

HIral Shah
Director of Product - AI and Digital Services, Asurion

Chris Vetrano
Head of Customer Experience, LBS, Lyft

Laura Vigliotta
Director of Customer Experience, Asurion

Dennis Wakabayashi
Wakabayashi Experience, CCW Influencer

Scotty Werner
Author, Spectacular Service, CCW Influencer

2020 Sponsors

• 8x8, Inc.
• Alorica
• Attivio
• BBC Technology Solutions
• Bold360
• Calabrio
• Caller ID Reputation
• CallTrackingMetrics
• ContactUS Communications
• Cresta
• Eckoh
• Edify Labs, Inc.
• Etech Global Services
• Five9
• Genesys
• Gridspace
• Helpshift
• Integrity Solutions
• Interactions
• Invest Northern Ireland
• InvesTT
• Journeyfront
• Kustomer
• Language Services Associates
• LiveVox
• Lumenore
• LumenVox
• Noble Systems
• Pac Biz
• PFS
• Pipkins
• Presidio
• ProcedureFlow
• QContact
• SecureLogix
• Serenova
• SpeechIQ
• Tango Card
• TASKE Technology
• Tethr
• ThinkOwl
• TrendzAct
• TTEC
• UJET
• unymira
• VoiceOps
• World Connection
• ZOOM