Customer Engagement Strategies for the New Era of Insurance Distribution 2022 | Insurance Innovators | 11 May 2022 | Webinar

The model for insurance distribution is changing insurers need to change in tandem to retain customers, or risk being left behind in a transformed marketplace. From d2c to embedded finance, new channels to third-party brokers, there is upheaval across every aspect of the industry. This means shifting customer expectations of their insurers, and the threat of new players taking market share.

Yet this is also a moment of opportunity for insurers, to get ahead of the curve and create new strategies for engaging customers and building mutually beneficial relationships. This webinar will outline what the changing world of distribution means for insurers, how it is impacting on the customer, and what you need to do now to succeed. Hear from our panel of experts on the role of the agent, the opportunities and risks of the embedded finance revolution, optimizing the point of sale experience, and much, much more.

2022 Speakers

Amy Archer
Senior Vice President – Customer Care and Property/Casualty Claims, Horace Mann

Lori Pon
Director, Claims Strategy Innovation, AAA – The Auto Club Group

Craig Welsh
Chief Distribution and Marketing Officer, Westfield Insurance

Adam Evans
CTO, AirKit

Abby Hosseini
Vice President and Chief Information Officer, Mercury Insurance

Adam Evans
CTO, AirKit

Eugene Lee
Senior Vice President and General Manager, Insurance Suite , Guidewire

2022 Sponsor

• Airkit