Customer Engagement Summit 2023 | Engage Customer | 27 June 2023 | The Brewery, THE BREWERY, 52 Chiswell St, London EC1Y 4SA, United Kingdom
Venue
The Brewery
The Brewery, THE BREWERY, 52 Chiswell St, London EC1Y 4SA, United Kingdom
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| Event Date |
Wed Jun 28 BST (over 1 year ago)
In your timezone (EST): Tue Jun 27 7:00pm - Tue Jun 27 7:00pm |
| Location |
The Brewery
THE BREWERY, 52 Chiswell St, London EC1Y 4SA, United Kingdom |
| Region | EMEA |
Details
We’re living in the most transformational period that many of us will ever experience, where the voice of the customer and the experiential aspect of CX is more important than ever. Under the overarching theme of The Only Constant is Change: The Role of Human Experience and Technology in Transforming CX. A JAM-PACKED DAY OF DIVERSE CONTENT COVERING ALL ASPECTS OF CUSTOMER ENGAGEMENT
Explore the role of human experience and technology as CX becomes increasingly driven by holistic, predictive and precise data solutions, and examining how data and analytics are integral to the CX programmes of the future. Hear from top-level speakers from world-class brands as they draw upon real-life case studies to showcase the latest innovations in the CX world, sharing valuable, take home, implementable ideas and strategies to enhance customer engagement. Join us to become more attuned to your customers and deliver the service they expect in this ever-more digital world of human engagement.
Speakers
2022 Past Speakers
Lj Rich
BBC Click, Presenter
Tarv Nijjar
McDonald's, Global Senior Director, Global Strategic Insights CX & AI
Maria Vidler
Starling Bank, Customer Outcome & Resolution Director
Nazir Ul-Ghani
Meta, Business Messaging Director EMEA & APAC
Alessio Bagnaresi
Google Cloud EMEA, Head of AI & Advanced Analytics
Alessio Bagnaresi
Google Cloud EMEA, Head of AI & Advanced Analytics
Vinay Parmar
National Express, Chief Customer Officer
Louise Phillips
Virgin Atlantic Holidays, VP of Customer Centres
Karine Cardona-Smits
Forrester, Senior Analyst
Ceri Davies
Virgin Atlantic, Manager of Customer Centre - Digital Engagement Strategy
Bruce Swan
Panasonic, General Manager, Customer Care and Digital Service
Andy Harrison
Fidelity International, Vulnerable Consumers Lead
Sponsors & Partners
2023 Partners
• freshworks
• Genesys
• Intercom
• SurveyMonkey
• Talkdesk
• Verint
• Zendesk
• Konversational
• Kantar
• Emplifi
• Puzzel
• Invest In
• Boost-ai
• Beehive
• Yosh. AI
• Wavenet
• Coredless. io
• Simplr
• Surfers
• Ipsos
• Lokulus
• Invoca
• Maru/
• GateOne
• User Testing