Customer Experience Asia Interactive 2022 | IQPC | 19 April 2022 | Online
Venue
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| Event Date |
Wed Apr 20 +08 (over 2 years ago)
In your timezone (EST): Tue Apr 19 12:00pm - Tue Apr 19 12:00pm |
| Location | Online |
| Region | APAC |
Details
Building your “Customer-First, Digital-First" Transformation Journey for Service Excellence in Endemic Environments
Customers of today expect relevant content at the right time and place. It is this shift in customer journey following the pandemic that forced businesses to re-evaluate their existing CX and customer service strategies. The accelerated focus on digital transformation is now top priority for many CX and contact centre leaders.
Join as they share their best practices and tips on:
• Exploring how digital technology has transformed consumer habits and expectations
• Formulating seamless and consistent multi-channel experiences across platforms
• Personalising digital customer experience to match customer expectations in the post pandemic era
• Crafting innovative strategies to improve customer experience by identifying the right technologies that are fit-for-purpose
Who should attend?
CXO, Chiefs, Heads, General Managers, Directors, Presidents, VPs In:
• Branding
• Loyalty
• Contact Centre
• Customer Service
• E-commerce
• Customer Care
• Customer Operations
• Multi-Channel
• Customer
• Analytics/Retention
• Loyalty
• Customer Experience
• Operations
• Digital Transformation
• Service Delivery
• Quality Management
• Marketing
Speakers
2022 Speakers
Jazlan Azizy Jusoh
Head of Business Services, TM ONE, Telekom Malaysia
Julius Holmefjord-Sarabi
Chief Technology Officer and Chief Financial Officer, Aureus Group
Anne Wang
Account Director, Service Cloud, ASEAN Salesforce
Tran Thu Thuy
Chief Customer Officer, Member of the Board of Director, VPS Securities
Sponsors & Partners
2022 Sponsor
• Salesforce