Customer Experience Conference 2020 | LOMA | InterContinental New Orleans, 444 St Charles Ave, New Orleans, LA 70130, USA

Who Attends?
Financial services professionals in the areas of claims, customer service, IT, marketing, and new business.

Highlights:
The digital customer experience is becoming as important a differentiator for brands as product and price. Our theme this year, “Excellence Personified” is not only timely and relevant, but critical. Customer experience (CX) is defined by interactions between a customer and an organization throughout their business relationship. Striving to be the best, so customers prefer to do business with us, is the only key to true success. Companies that offer “Best-in-Class” customer experiences grow faster and more profitably. To reach this level, insurers must relentlessly improve customer journeys across channels and business functions.

At the 2020 Customer Experience Conference, learn how to shape the future of your customer experience strategies to drive “improved” customer satisfaction, loyalty, and advocacy through outstanding and impactful key note presenters, insightful concurrent breakout sessions and highly interactive sessions that will cover a host of topics.

2020 Speakers

Nathalia Bellizia
Partner, BCG

Alison Salka, Ph.D.
Senior Vice President and Director of Research, LIMRA

Horst Schulze
Founding President and COO, Ritz-Carlton

Colin Shaw
Founder & CEO, Beyond Philosophy

José S. Suquet
Chairman of the Board, President and CEO, Pan-American Life Insurance Group

2020 Sponsors and Exhibitors

LUNCH SPONSOR:
• Pan-American Life Insurance Group (PALIG)

THURSDAY EVENING CONFERENCE RECEPTION SPONSOR:
• Pindrop® solutions

JOINT COMMITTEE RECEPTION SPONSOR:
• LexisNexis® Risk Solutions

COFFEE SLEEVE SPONSOR:
• DALBAR, Inc.

LANYARD SPONSOR:
• Solutions3000

EXHIBITORS:
• CCMC
• Clearwater Payments
• GIACT
• X by 2, LLC