Customer Experience & Engagement Summit 2019 | Conferenz Ltd | 26 May 2019 | Crowne Plaza , 128 Albert St, Auckland, 1010, New Zealand
Venue
Crowne Plaza
Crowne Plaza , 128 Albert St, Auckland, 1010, New Zealand
What is Qwoted?
Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.
| Event Date |
Mon May 27 NZST - Tue May 28 NZST (over 5 years ago)
In your timezone (EST): Sun May 26 4:30pm - Tue May 28 12:40am |
| Location |
Crowne Plaza
128 Albert St, Auckland, 1010, New Zealand |
| Region | APAC |
Details
The Customer Experience and Engagement Summit puts forward leading organisations from New Zealand as well as international, and thought leaders showcasing best practice customer experience strategies.
In today’s world where digitally-savvy and always connected customers have the power to choose between brands, experience is the new battleground leading companies are competing on to differentiate and deliver value.
The two-day summit will cover the following themes:
• CX trends: A look at the present and future
• Innovating the customer experience and engagement
• Championing CX | Best practice CX
• Constructing CX strategies | Key insights that can be implemented in your organisations
• Who will be there:
CEOs and Directors
• Chief Customer Experience Officers
• Head of Customer Strategy
• Head of Digital Experience
• Head of Customer Insights/Analytics
• Customer/Digital/User Experience Managers
• Customer Insights/Research Manager
• Business Designers
• Head of Marketing
Top reasons to attend in 2019:
• Gain hands on practical knowledge from experts in the industry
• The opportunity to network and grow with your peers
• Learn from other organisations who have excelled in their customer experience journeys
• Local and international input across the 2-days
Speakers
2019 Speakers
Kieran Turner
Head of Customer, Z
Kris Nygren
Partner - Digital and Customer Leader, PwC
Russell Douglas
Founder and Principal Strategist, D&Co
Amanda Singleton
Chief Customer Officer, Watercare Services
Dr Ratneesh Suri
Head of Data and AI, IAG
Eduard Liebenberger
Director of Technology, Jade Software
Kim Albrecht
Manager and Advertising Team, NZTA
Andrea Amies
Product Manager, Drive.govt.nz
Scott Bishop
Chief Innovation Officer, Z
Shaun Clarke
CEO, Far North District Council
Bryan Middleton
GM Outstanding Customer Experience, Contact
Katherine Barrow
Chief Strategy Officer, Pixel Fusion
Emily Shaw
Director, Luma Analytics
Damien Christoffersen
Director, Luma Analytics
Amrutha Murthy
Director, Customer Experience, Ipsos
Sarah Clearwater
Director, Customer Xperience Collective
Jessica Moloney
CEO, Moloney & Moloney
Fiona Blanchard
Head of Visitor Services, Auckland War Memorial Museum
Briana Millar
Customer Experience Manager, Tonkin + Taylor
Michael McGlynn
Head of Marketing and Communications, Tonkin + Taylor
Sponsors & Partners
2019 Sponsors
PLATINUM SPONSOR:
• Jade
SUPPORTING ORGANISATIONS:
• Cemnz
• CTMA
EXHIBITOR:
• Theta