Customer Experience Exchange BFSI UK 2018 | International Quality & Productivity Center | 20 February 2018 | London Heathrow Marriott Hotel , Bath Rd, Harlington, Hayes UB3 5AN, UK

This Customer Experience Exchange BFSI (Banking, Financial Services and Insurance) is the UK’s leading customer experience event exclusive for senior financial services executives.

Whether you’re struggling with NPS scores, looking to restructure your CX strategy, personalising and humanising your digital CX or in need of employee engagement initiatives, the Customer Experience Exchange for Financial Services brings you case studies on digital and culture transformation from the industry’s leaders.

Invitation Only:
• Hand selected senior executive attendance ONLY
• Industry leading and recommended solutions and services providers
• Inspiring speakers and thought leaders

Expand your knowledge:
• Select from visionary case studies, thought provoking roundtables and in-depth ThinkTank sessions
• Forge new relationship with CX executives from the biggest BFSI organisations
• Discover and discuss the most innovative and cutting edge CX technologies

Unlike any Exhibition or Conference:
• Maximise your time out of the office by customising your itinerary to focus on the topics that matter most to your business
• Networking at the Exchange allows you to continue the discussions with your peers in a relaxed and informal atmosphere
• Pre-scheduled 1-2-1 business meetings allow you to only meet industry leaders that can help you with your biggest challenges

2018 Speakers

Darrell Sansom
Chief Customer and Innovation Officer, AXA UK and Ireland

Bob Cliff
Managing Director, Advocacy and Chief Operating Officer, Barclays

Blair Turnbull
Managing Director, Digital, Aviva

Sarah Wootten
Head of Customer Experience and Risk Reports, Lloyds Banking Group (Insurance and Wealth)

Karan Martin
Chief Operating Officer UK Protection & Strategy Director Group Protection, Legal and General

Omar Rifaat
Director, Innovation Engagement, Visa

Gerard Grant
Vice President, Technology, Innovation & Support Services, Pramerica

Debbie Crosbie
Group Chief Operating Officer and Executive Director, CYBG

Tony Crane
Director, Customer Experience, Bank of Ireland

Will Cronin
Director, Customer Experience, Allied Irish Bank

Frank Jan Risseeuw
CEO, Yolt

Oke Eleazu
Chief Operating Officer, Bought by Many

Jan Philippaerts
Operations Director, My Urban Jungle

Mike Bowman
Former Managing Director, Green Flag

Daniel Kjellén
Tink

Jeremy Cook
Chief Economist and Head of Currency Strategy, WorldFirst

Mick Hegarty
Managing Director, Customer Insight and Innovation, GBG

Guy Kirkwood
Chief Evangelist, UiPath

Reuben White
North EMEA Sales Director, LivePerson

John Horman
Chief Field Technologist (Big Data), Micro Focus

Sandra Schroeter
Product Marketing Manager, Optimizely

Ben Murphy
Head of Digital, Atos at NS&I

2018 Sponsors and Partners

• Censhare
• Clicktale
• CREALOGIX Group
• Digital Reasoning
• Firstsource
• GB Group Plc
• IBM Watson Marketing
• Infor Customer Experience
• Kura
• Lithium
• LivePerson
• Maritz Research
• Medallia
• Micro Focus
• Microsoft Services
• Objectivity
• Persado
• Retro Rabbit
• Sitecore
• Teleperformance
• The Unit
• Transversal
• UiPath
• VISION Consulting

MEDIA:
• Financial IT
• Global Banking and Finance Review
• Banking Technology
• Card & Payments World
• CX Network
• Fintech Finance
• Finbuzz
• Forrester
• Loyalty Magazine
• Mobile Innovations