Customer Experience Exchange for Banking Financial Services & Insurance (BFSI) | International Quality & Productivity Center | 10 October 2017 | INTERCONTINENTAL MIAMI, 100 Chopin Plaza, Miami, FL 33131, USA

his Customer Experience Exchange for Financial Services is an outstanding opportunity for you to learn lessons from the most successful financial institutes in the field. In just two days out of the office you’ll save months and potentially years of strategy heartache. You'll hear from leaders from across North America talk about their winning strategies in Financial Services, Banking and Insurance.

2017 Speakers

Naveen Agarwal
Chief Customer Officer
Prudential

Claudiu Coltea
Executive Vice President and Corporate Head of Customer Experience
Citizens Financial

Marie Floyd
SVP Digital Customer Experience
Wells Fargo

Cindy Chastain
SVP, Global Customer Experience & Design
MasterCard

Wayne White
Vice President, Partner Management
United Health Group

Jay McGrath
Vice President of Financial Services
UiPath

Robert Ghazal Robert Ghazal
Head of US Contact Centers
TD Bank

LeeAnne Linderman
EVP Enterprise Retail Banking
Zions Bancorp

Brandon Sailors
Executive Director, Financial Services
CSGI International

Maura Hunter
SVP Customer Experience
Fidelity

Mark McMahill
Senior Director, User Experience and Digital Technology
AXA US

Craig Latham
SVP Quality & Productivity
Keybank

Julie Kousen
Director of Quality Management
BNY Mellon

Seema Batra
Director of Customer Experience - Business Banking
PNC

2017 Sponsors

Media Partners
• Banking Technology
• CX Network
• Finance IT
• Finance Monthly
• Global Banking & Finanace Review
• Accertify
• APPLAUSE
• Click table
• evergage
• LIFERAY
• opinion lab
• pypestream
• TeleTech
• Gainsight
• inmoment
• csg
• Hereos
• DOMO
• GENESYS
• dun & bradsheet