Customer Experience for Financial Services 2019 | Food Safety & Regulation Canada | 12 November 2019 | Old Mill Toronto Hotel, 9 Old Mill Rd, Etobicoke, ON M8X 1G5, Canada

Venue
Old Mill Toronto Hotel
Old Mill Toronto Hotel, 9 Old Mill Rd, Etobicoke, ON M8X 1G5, Canada

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Event Date Tue Nov 12 EST - Wed Nov 13 EST (about 5 years ago)
Location Old Mill Toronto Hotel
9 Old Mill Rd, Etobicoke, ON M8X 1G5, Canada
Region Americas
Details

Adopt cutting-edge tactics from leading innovators to gain a competitive advantage. Join industry leaders at the top CX event exclusively for financial institutions! Stay ahead of the curve with crucial insights to:
• Build a client experience program to address the unique challenges of the financial services industry
• Develop loyal financial customers by improving their experience
• Create a seamless CX experience across platforms and in branches
• Improve client satisfaction and retention

Speakers

2019 Speakers

Jeff Hazelwood
Managing Director – Institutional Banking Solution Manager, THE BANCORP

Michael Marx
Senior Director, VISA

Joseph Lee
Associate Vice President, Digital Customer Experience, CANADA LIFE

CK Chan
Programme Director MSc FinTech programme and Professor of Practice in FinTech CHINESE UNIVERSITY OF HONG KONG Former CIO Retail Banking & Wealth Management Asia Pacific, HSBC

Arnaud Jammaers
Vice President, Customer Experience and Design, MASTERCARD, PRODUCTS AND INNOVATION

Dan Resnick
Director of Customer Experience and Omni Channel Development, SCOTIABANK

Briana Kems
Director of Customer Experience, HOME CREDIT

David Bradshaw
Vice President, Customer Care, ATB FINANCIAL

Greg Camm
Director, Client Experience, Business Financial Services, RBC

Ramzi Rahbani
Director, Customer Platforms, PRESIDENT'S CHOICE FINANCIAL

Mark McMahill
Sr. Director, User Experience and Digital Technology, AXA EQUITABLE LIFE

Brad Michelson
Head of US Marketing, ETORO

Prakash Koirala
Founder, FINLIT NEPAL

Sumit Sarkar
Head, Customer Experience and Strategy - Personal Banking, BMO FINANCIAL GROUP

Alia Abaya
Director, Community Impact & Member Experience, ALTERNA SAVINGS

Patrick Bach
Director, Service Design, CIBC

Richard M. Charette
Associate Vice President - Digital Experience Design (DXD) - WF Virtual Channels, WELLS FARGO

Darren Schisler
Practice Area Lead, Customer Engagement/Experience Design, SLALOM

Nicole Kelly
Community Director, OMERS VENTURES

Matthew Columb
Product Owner, Mobile App, PRESIDENT'S CHOICE FINANCIAL

Sponsors & Partners

2019 Sponsors

PLATINUM:
• STINGRAY

GOLD:
• intelledox
• KOFAX

SILVER:
• slalom

MEDIA PARTNER:
• CRM Xchange