Customer Experience for Financial Services (CXFS) 2017 | Worldwide Business Research (WBR) | 17 July 2017 | Boston, MA, United States, Renaissance Boston Waterfront Hotel, Boston, MA

Launched in 2011, the Next Generation Customer Experience Events bring together senior level customer experience executives to discuss the latest in cx design, innovation, culture and strategy.

Speakers for 2017

Deborah Cornwell
Program Director, Employee Experience
USAA

Heather Mills
Digital Touchpoints Sr. Analyst
American Family Insurance

Joseph Whitchurch
Head of Customer Experience and Innovation
Capital One

Lisa Church
Chief Experience Officer
1st Advantage Federal Credit Union

Fanette Singer
Senior Vice President of Marketing
Country Financial

Stacey Collins
Director, Experience Design and Implementation
BECU

Lea Ammerman
Senior Branches Vice President
Michigan State University Federal Credit Union

Shawn Thomas
Senior Service Experience And Client Experience Vice President
City National Bank

Michelle Buretta
Customer Experience Manager
Genworth Financial

John Stillman
Social Media Operations Manager
BECU

Pamela Wong
AVP, Corporate Strategy
Manulife

Natalie Higgins
Senior Consumer Finance and Customer Experience Vice President
Citizens Bank

Anne Witherspoon
Senior Vice President
Texas Capital Bank

Drew Brooks
VP, Digital Channel Strategy
First Tennessee Bank

Gina Bhawalkar
Director of Customer Experience Research, VP
Bank of the West

Dan Roan
Service Design Product Analyst
CFPB

Peter Khanahmadi
Sr. Fellow for Service Design
CFPB

Ben Hoffman
AVP User and Customer Experience
Hanover Insurance

Utibe Bassey
Director of Customer Experience
MetLife

Penny Steckly
Program Director - Voice of the Customer, Canadian Division
Manulife

Bill Schimikowski
Vice President, Customer Experience
Fidelity Investments

Amy Mendenhall
Customer Experience Strategy Vice President
UMB Bank

Rich Dorfman
VP of Marketing
Eastern Bank

Valeska O'leary
Director Of User Experience , Web Strategy
Sallie Mae, Inc.

Kishore Siva
SVP & Customer Experience Strategy Lead
Wells Fargo

Joyce Clark Sarnacki
EVP, Chief Customer Experience Officer
Bangor Savings Bank

Karl Sharicz
Customer Experience Analyst
Eastern Bank

Mike Rehorst
Director Client Experience Strategy & Design,
Northwestern Mutual

Alex de la Cruz
VP of Member Experience
First Tech Federal Credit Union

Lisha Davis
Client Executive, Flagship Services
Vanguard Group

Susan Fabry
Director, Analytics and Insights
Sun Life Financial

Sharon Scanlon
Senior Vice President, Head of RPS Customer Experience
Lincoln

Karen Behboudi
Director Client Experience
CI Investments

Daniel Long
Cxo
Newtown Savings Bank

Margot Dear
Senior Director, User Experience, Added Value Services
ADP, LLC.

Roberto Petrillo
Global Customer Experience - Loyalty Economics
AIG

Alan Bergstrom
CMO
Community Choice Credit Union

Lauren Palmer
Senior Director, User Research
PayPal

Natalie Wong
Vice President Customer Experience
Prudential

Tim Hong
CMO
MoneyLion

Eric VonDohlen
Chief Analytics Officer
Elevate

Tiffani Chambers
Managing Director and Head of Operations Client Services
Goldman Sachs

Jon Podolsky
Vice President Experience Strategy and Service Design
Mad*Pow

Mike Kirkpatrick
SVP, Client Experience & Strategy
Mad*Pow

Elizabeth Robillard
Event Director
CXFS

Convergys
Extractable
FUEL CYCLE
Interactions
Lithium
Mad*Pow
Maru/edr
MyBankTracker
OpinionLab
Pitney Bowes
SingleStone Consulting
SurveyMonkey