Customer Experience Forum 2020 | Consero | 9 February 2020 | Fashion Island Hotel Newport Beach, 690 Newport Center Dr, Newport Beach, CA 92660, USA

Topics For Discussion:
• Brand Experience: Cultivating A Relationship With Your Brand
• On The Right Track: Mapping Your Customer’s Journey
• Leveraging Social Engagement To Drive Exceptional Experiences
• AI & Automation: Machine-Human Partnerships
• Capturing & Using The Voice Of The Customer

2020 Speakers

ADVISORY BOARDS:

Mauro Cerati
Vice President, Global Customer, Bunge

Jill Costa
Vice President, Customer Experience, U.s. Bank

Ori Dugary
Senior Director, Global Vendor Operations, Twitter Service, Twitter

Paul Long
Vice President, Enterprise Customer Experience, Unitedhealth Group

Helen Rowan
Chief Customer Officer, Web.com

Salvador Salazar
Chief Customer Officer, Hertz

Billie Jo Timm
Senior Vice President, Customer Experience, Masterbrand Cabinets

FACULTY MEMBERS:

Erron Al-almin
Customer Experience & Insights Executive, Csaa Insurance Group

Chris Avellino
Senior Director, Customer Service & Operations, Amn Healthcare

Dan Balistierri
Vice President, Bpo Services, Solera/lynx

Shane Bray
Head of Customer Experience, Willis Towers Watson

Natalie Burge
Associate Vice President, Customer Experience, NFP

Cindy Cadestin
Client Experience Strategy Leader, Brown Brothers Harriman

Celika Caldwell
Vice President, Customer Experience Enablement, Aarp

Mauro Cerati
Vice President, Global Customer, Bunge

Colin Crowley
Vice President, Customer Experience, Freshly

Ori Dugary
Senior Director, Global Vendor Operations, Twitter Service, Twitter

Tanya Earles
Vice President, Customer Success, Kareo

Lexi Emmons
Senior Director, Customer Experience, Bright Horizons

John Farda
Vice President, Digital Experience, Fidelity Investments

Jim Farnsworth
Executive Vice President, Business Development, Sykes

Brad Fischer
Vice President Customer Experience & Distribution Services, Parker Hannifin

Ainsley Ferguson
Director of Sales, 24/7 Intouch

Robert Hackett
Director, Customer Experience, Healthfirst

Darren Hoffman
Director, Customer Experience, Coldwell Banker Real Estate

Michael Hoffman
Innovation & Growth Strategy Leader, BNY Mellon

Noel Holmes
Director, Voice of the Customer, Indeed

Aliya Janjua
Director, Client Support, SS&C Advent Software

Kendra Jenkins
Senior Global Customer Success Program Lead. Adobe

Melinda Keith
Senior Director, Customer Support, Hunter Douglas

Melanie Lewandowski
Assistant Director, Technology Service Center, Northwestern Mutual

Gary Magenta
Chief Change Architect, Root Inc.

Bala Menon
Chief Client Officer, Gannett | Usa Today Network

Mandy Muller
Head of Customer Experience, The Honey Baked Ham Company

Brandi Overstreet
Vice President, Client Experience & Digital Transformation, T. Rowe Price

Jennifer Parker
Director, Customer Experience, Berkshire Hathaway Specialty Insurance

Anna Quackenbush
Global Head, Customer Experience, Illumina

Mitchell Reno
Principal, Director of Client Experience, Rehmann

Shahab Riazi
Head of Customer Experience, Box

Anna Roberts
Lead Strategist, Enterprise Customer Experience, Highmark Health

Drew Schwartzhoff
Vice President, Marketing & Customer Experience, C.h. Robinson

Chintan Shah
Head of Eats Mobile Platform, Uber

Bill Staikos
Head of Customer Experience, Freddie Mac

Sandra Storey
Vice President, Voice of Customer Implementation and Improvement Manager, Union Bank

Jennifer Sun
Head of Voice of Customer, Adobe

Chris Tella
Head of Customer Experience, Baldor Specialty Foods, Inc.

Billie Jo Timm
Senior Vice President, Customer Experience, Masterbrand Cabinets

Alejandro Villacís
Director, Customer Experience, Harry's, Inc.

Murali Vishnuvajhala
Global Head of Customer Experience Business Engagement, Nissan

David Warner
Project Manager, Customer Experience, U.S. Bank

Max Yoder
Chief Executive Officer, Lessonly

Tammi Zelm
Vice President, Customer Experience, Emtek Assa Abloy

2020 Partners

• Bracewell
• Convercent
• Navex Global
• Dykema
• Bass Berry + Sims
• Stroz Friedberg
• ZentLaw
• Blue Umbrella
• Fish & Richardson
• MultiLing
• Murgitroyd
• Thomson Reuters Legal Tracker
• Thomson Reuters
• Goodwin
• PwC
• Microsoft
• Robert Half
• Kroll
• Five9
• Medallia