Customer Experience in Financial Services 2022 | Arena International | 5 September 2022 | The Waldorf Hilton, Aldwych, London WC2B 4DD, United Kingdom
Venue
The Waldorf Hilton
The Waldorf Hilton, Aldwych, London WC2B 4DD, United Kingdom
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| Event Date |
Tue Sep 6 BST - Wed Sep 7 BST (over 2 years ago)
In your timezone (EST): Mon Sep 5 7:00pm - Tue Sep 6 7:00pm |
| Location |
The Waldorf Hilton
Aldwych, London WC2B 4DD, United Kingdom |
| Region | EMEA |
Details
Building upon key themes across our financial services portfolio, the event will offer a dedicated space to explore next-level thinking and innovation transforming how the sector delivers excellence in client service.
Attendees will gain exclusive insight into the exciting initiatives in customer-centric transformation and digitalisation. The conference is an unmissable opportunity for financial services professionals to stay on top of the latest advancements in the industry.
Why Attend?
• Network
Meet relevant specialists and form long-lasting connections
• Inspire
Hear high-level case studies from industry leaders
• Action
Arrange 1-2-1 meetings and turn insights into action to succeed
Speakers
2022 Speakers
Seb Chakraborty
Chief Digital and Technology Officer, Domestic & General
Sharon Rai
Diversity & Inclusion Partner, NatWest
Geraldine Maringo
Chief Product Owner Self Service, Nationwide Building Society
Rahul Mundke
VP Technology, Bank of America Merrill Lynch
Vikki Williams
Former Customer Experience Officer, Starling Bank
Paul Trotter
Deputy Chief Technology Officer, Atom bank
Ben Mitchell
Director of Savings, Tandem Bank
Tom Harding
Head of ESG & Sustainability, Aldermore
Thomas Girling
Head of Regulated Advice, Skipton Building Society
Natalie Fuller
Head of Customer Experience and Communication, Cashplus
Mike Davies
Head Of Business Development, Yorkshire Building Society
Victor Chatenay
Digital Consultant, RBS International
Stephen Walker
Lead Analyst, Thematic & Fintech Research, GlobalData
Wasim Mushtaq
Transformation Lead, Standard Chartered Bank
Louise Somers
Head of Global Comminications, Architas
Oli Cook
CEO & Co-Founder, ekko
Ben Symth
Founder, Arma Karma
Desmond Chin
Compliance and Private Banking Specialist, Standard Chartered Bank
Anuj Agarwal
Data and Analytics Lead, Natwest
Maurizio Garro, FRM, PRMIA SME
Model risk Manager, Lloyds Banking Group
John White
Customer Experience Director, Domestic & General
Charlie Attenborough
Chief Marketing and Commercial Officer, The BIO Agency
Jonathan Roomer
Co-Founder and Chief Customer Success Officer, YuLife
Sebastian Reeve
Director of Intelligent Engagement, Nuance @ Microsoft
Tariq Khan
Client Development Director, Objectway
Owen Kilbane
Senior Sales Account Executive UK & Ireland, Kofax
Ben Revill
Senior Financial Services Business Manager, Xpedition
David Craggs
Major Accounts Executive, M-Files
Tracey Iles
Head of Compliance & MLRO, Allica Bank
Hannah Broom
Vice President, EMEA Marketing Campaign Manager, J.P. Morgan
Mike Laurie
Head of Design, Onboarding, Lloyds Banking Group
Nick Emanuel
Solutions Architect, Quadient CXM
Ryan Keeney
Global Usability & Optimisation Manager, Glassbox
Victoria Hamilton
Solution Principal, Medallia
Sponsors & Partners
2022 Partners
LEAD PARTNER:
• MOXO
GOLD PARTNER:
• Quadient
SILVER PARTNERS:
• BIO Agency
• Glassbox
• Medallia
• M-Files
• Objectway
• Xpedition
TECHNOLOGY SPOTLIGHT PARTNERS:
• Kofax
• Nuance
PANEL PARTNER:
• eGain
BREAKFAST BRIEFING PARTNER:
• eGain
DINNER PARTNER:
• Nuance
CO-PARTNERS:
• Boost.ai
• Covalen
• Creatio
• Quantum Metric
• Teleperformance