Customer Experience in Financial Services 2024 | Arena International Events Group | 17 June 2024 | etc.venues, 155 Bishopsgate, London EC2M 3YD, UK

Why attend?
This conference is designed for retail banks, wealth management companies, private banking, insurance and building societies to connect and collaborate on the latest advancements in offering a customer-centric and digitalised service.

Shared insight:
• Explore innovative content, including the metaverse as the new CX space, digital inclusivity, updates to new consumer duty regulations, brand power, balancing hybrid, digital, and human experiences, data driven personalisation and harnessing AI.

Networking opportunities:
• Meet, connect and network with the people that can transform your business. Initiate powerful conversations with experts across the industry and discover future potential partnerships that will enable your business to succeed in achieving its CX goals.

High-level speakers:
• Presentations, panels and Q&As from experts in the field, such as Lloyds Banking Group, Consumer Duty Alliance and Monzo.

Access to new technologies:
• Meet with key solution providers like Capventis, Content Guru and Davies who will be showcasing their platforms, software and digital tools tailored to help your business succeed.

Audience:
• Join CX experts across the banking and insurance industry. Our attendees include Heads, Directors and VPs of Customer Experience, Customer Engagement, Digital Experience, Customer Insight, Emerging Technologies, Heads of Innovation, ESG, branding, digital, and strategy as well as Chief Customer Officers and Chief Marketing Officers.

2024 Speakers

John Penberthy-Smith
Chief Commercial Officer, Saffron Building Society

Keith Richards
CEO, Consumer Duty Alliance

Karen Hogg MBA
Chief Customer Officer, Stella Insurance

Jason Maude
Chief Technology Advocate, Starling Bank

Janthana Kaenprakhamroy
CEO and Founder, Tapoly

Harry Ashbridge
Head of Writing , Customer Experience, Monzo

Alessandra Canaves
Head of Marketing , Customer Experience Alts, AXA Investments

Charlotte Broom
Head of Content Strategy for Strategic Client Content, JP Morgan

Nkilika Amobi
Executive Director, Head of Conduct Financial Crime and Compliance, Standard Chartered Bank

Jenny Briars
Head of Customer Governance , Heritage, LV=

Stewart Lancaster
Head of Operations Control, Close Brothers Asset Management

Tiago Ferreira
Client Experience Specialist, Nedbank Private Wealth

Lisa Elliott
Voice of the Customer Manager, Lloyds Banking Group

Tim Bennett
Head of Education, Killik & Co

Faith Galiwango
Head of Customer Experience, By Miles

Jonathan Rez
Head of Service Design, Bank of England

Shauna Sheedy
Customer Propositions Specialist, Bank of Ireland

Katalin Varga-Toldi
Head of Premium , Mass Customer Segment Management Retail Client Tribe, OTP Bank

Hakan Isik
Global Head of User Experience, Commercial Banking, Citi Bank

Ed Winfield
Vice President,Director Global Partnerships, Content Guru

Ben Revill
Financial Service Business Manager, Xpedition

John Glennane
CEO , Founder, Capventis

Monica Hovsepian
Financial Services Lead, OpenText

Alan Ranger
Vice President Marketing, Cognigy

Jo Phillips
Managing Director, Aviva Wealth

Yohan Lobo
Industry Solution Manager , Financial Services, M-Files

Christopher TS Harvey
Head of Change, Tesco

Amy Lynch
Senior Service Designer, Bank of England

Nikhil Kamdar
Vice President, Global Solution Consultancy, iProov

Meera Rao
UX Lead, Cyber,Duck

Matt Gibson
Chief Commercial Officer , Associate Director, Cyber,Duck, a CACI Business

Michael Stones
Senior Experience Consultant, Medallia

Lee Mostari
Director of Technology , Data Consulting, Davies Group

Philip Michell
Consulting Director, Davies Group

Adrian Harvey
CEO, Elephants Don't Forget

Howard Rawstron
Head of Economic Crime Risk Management Framework Team, Lloyds Banking Group

Suneet Muru
Analyst, GlobalData

Theresa Smith
Senior Customer Experience Manager, Nationwide

Dr. Adam Flitton
Behavioral Economist, Allianz Suisse

Amna Mujahid
Senior Analyst, GlobalData

Stephen Walker
Lead Analyst, Thematic , Fintech Research, GlobalData

Michael Anderson
VP , Client Management, Consulting, Davies Group

2024 Sponsors and Partners

LEAD PARTNER:
• Moxo

GOLD PARTNER:
• CapVentis

SILVER PARTNERS:
• Cognigy
• Content Guru
• Davies
• Elephants Don't Forget
• Iproov
• M-Files
• Medallia

TECHNOLOGY SPOTLIGHT SPONSORS:
• Crealogix
• Opentext

PANEL PARTNERS:
• CACI
• Xpedition

CO-PARTNERS:
• Capita
• Doc Stribute
• Quadient