Customer Experience Management East Africa | Fleming | 21 June 2017 | Nairobi, Africa
Venue
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| Event Date |
Wed Jun 21 HKT - Fri Jun 23 HKT (over 7 years ago)
In your timezone (EST): Wed Jun 21 12:00am - Fri Jun 23 12:00am |
| Location | Nairobi, Africa |
| Region | APAC |
Details
The only program
in East Africa,
purely focused
on Customer Experience
Hear from
experts
from more than
five countries
Dedicated
workshop on designing and
implementing CX strategy
Sharing international experiences from Banks, Insurance, Retailers, FMCG, Telecom, Hospitality
Speakers
Sheila Mugusia
Kenya Revenue Authority
Chief Manager Customer Experience, Marketing & Communication, Kenya
Thiagarajan Ramamurthy
Bidco Africa
Group CEO, Kenya
Chris Diaz.
Brand Kenya & Bidco Africa
Director & Group Director
Bernard Osei-Duah.
BOD Mogul Consults
CEO & Learning, Performance and CEM Strategist
Job Njiru.
KCB Group
Head of Customer Experience
Agnieszka Mielcarz.
Two Rivers Lifestyle Centre Limited
Managing Director
Gladys Liu
Kilimall International Ltd
Marketing Manager, Kenya
Sarah Oyungu.
Standard Chartered Bank
Director, Digital Marketing, Africa
Julius Odemba.
Standard Chartered Bank
Head, Clients Care Centre, Kenya and East Africa Retail Clients
Julie Mandu.
Kenya Airways
Manager CRM and Customer Relations
Pauline Macharia.
Chase Bank
Assistant General Manager - Customer Experience
Pauline Macharia.
Chase Bank
Assistant General Manager - Customer Experience
Linda Were
Sanlam
Manager, Customer Service, Kenya
Jane Mburia
Co-operative Bank
Head of Customer Experience, Kenya
Jackie Kihuguru Kizito.
Uganda Telecom
Head Customer Services
Lucy Kiruthu.
Customer Service at its Best
Author
Penny Wambui.
OLX
Head of User Operations
Benta Okinyi-Aseto.
,
Customer Advocate, Leader and Expert in Customer Experience
Sarah Muriuki
Barclays
Head of Customer Segments and Customer Lifecycle Management (CLM), Kenya
Kinyanjui Kristopher
Britam
Head of Customer Experience Kenya, Kenya
Rachel Ndungu.
Jubilee Insurance
Head of Agency, General Business
Rosan Mansingh.
DHL Supply Chain
National Customer Service Manager
Mumbi Odame.
Barclays Africa
Channels and Cash Management Operations – Wholesale Operations RoA | CIB Operations
Sponsors & Partners
SAS
Oracle
African Business Central
The Business Year
Gulf Oil and Gas