Customer Experience Management in Telecoms 2018 | IQPC | 6 May 2018 | Sheraton Grand Hotel, Sheikh Zayed Rd - Dubai - United Arab Emirates
Venue
Sheraton Grand Hotel
Sheraton Grand Hotel, Sheikh Zayed Rd - Dubai - United Arab Emirates
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| Event Date |
Sun May 6 BST - Tue May 8 BST (over 6 years ago)
In your timezone (EST): Sun May 6 12:00am - Tue May 8 12:00am |
| Location |
Sheraton Grand Hotel
Sheikh Zayed Rd - Dubai - United Arab Emirates |
| Region | EMEA |
Details
As the telecoms sector continues to grow, operators are increasingly looking to utilising advanced technologies like artificial intelligence, chatbots and robotics to improve customer experience.
The 7th CEM in Telecoms will focus on how operators can understand the latest techniques in using advanced technologies for enhanced CEM. The forum will also provide a platform to learn about breakthroughs in optimising data beyond mobile, with emphasis on fixed networks.
Benefits of attending:
• Learn how operators in the region are using A.I., advanced automation and chatbots to improve customer experience
• Understand how to efficiently manage customer experience from the fixed networks
• Take your CEM to the next level, discover new ways to capture customer feedback with multiple data sources
• Hear from experts and thought leaders implementing innovative technologies to enhance Cem
Speakers
2018 Speakers
Laurent Rigaut
Vice President Customer Information & Personalization, Orange Global
Souhail Haddaji
Vice President Products Development and Programs Management, Du
Humphrey Davis
Head of Online Care, Virgin Mobile Uae
Sammy Tuffaha
Director of Solution Marketing Digital Payments and eCommerce, Etisalat
Sushant Banga
General Manager, Insights & Quality, Vodafone
Eman Rifaat Ghobashi
Head of Custome Experience and Service Modelling, Vodafone Egypt
Rim Douria
Director Customer Experience and Process
Management, Du
Hany Mokhtar
Vice President, Customer Experience, Mobily Cx & Digital World - Class Expert
Nisreen N Abu Hadba
Customer Experience & Quality Director Chief Executive Officer, Orange Jordan
Tawfiq Al Lawati
General Manager Customer Care Telecommunications, Omantel
Mohamad El- Hinnawi
Ccxp, Advisor Customer Experience, Stc
Tarek AbuBakr
Technical Customer Experience Manager, Etisalat Egypt
Raffaella Bianchi
Head of Customer Experience, Du
Sponsors & Partners
2018 Sponsors
ASSOCIATE SPONSOR:
• Aurionpro
TECHNOLOGY PARTNER:
• DynaCommerce
STRATEGIC PARTNER:
• SendBird