Customer Experience Show Middle East 2020 | IQPC | 17 June 2020 | Dusit Thani Dubai, Sheikh Zayed Road - Dubai - United Arab Emirates

Middle East Governments and the Private sector are on a mission to fast track ‘Experience Economy’ creation
According to recent reports by Micro Market Monitor, the Middle East and North Africa’s customer experience market is set to reach a record-high of $800 million by 2020. But this does not come as a surprise given CX is a journey every organisation is embarking, amplifying digital transformation, and making it the corner stone for marketing strategy, operational excellence, digital innovations, product development and boardroom decisions.

After a hugely-successful 2019, we are pleased to announce that the 2020
edition of the 7th Annual Customer Experience Show Middle East, backed by the CX Network – an intelligent powerhouse with an outreach over 25 million globally, attended by top decision makers to explore cutting-edge CX innovation, maximise CX ROI and benchmark with industry counterparts on how best to embed customer-centricity as a part of their organisation’s DNA.

2019 Past Speakers

Adel Mardini
CEO and President, Jetex

Dr. Damian Cotchett
Senior VP – Head of CX, Noor Bank

Monalisa Watfa
Chief Experience Officer, Saudi German Hospitals

David Miles
VP Marketing, Abu Dhabi Finance

Melissa Jarvinen
Director of Sales and Marketing, Novo Cinemas

Vessela Melamed
CEO, exTempore

Hussein M. Dajani
General Manager - Digital and Customer Experience Transformation - Africa, Middle East, India, and Turkey, Nissan Motor Co.

Taiyab Ghafoor
Group Director - Organised Retail, Axiom Telecom

Abdulaziz Al – Shamsan
Head of CX and Digital Transformation, Ministry of Labor and Social Development

Peter Halsor
SVP - Customer Experience, Riyad Bank

Guilherme Rodrigues
AVP Customer Experience and Design Lead, Payit – First Abu Dhabi Bank

Sunny Landeros
Brand and Communications Director, Jetex

Dr. Raffaella Bianchi
Head of Customer Experience, Du

Mohammed H. Alhazmi
Customer Care Manager, MODON

Sarah Lattouf
Head of Digital Marketing, CX Network IQPC Global

Naveed Pirzada
Chief Strategy Officer, Mall.Global

Mai Momani
Head of Client Experience, United Arab Bank

Prabhu Ramadas
Director and Head of Products, CX, Flipkart

Ryanne van de Eijk
Chief Customer Experience Officer, Ras Al Khaimah Economic Zone

Kazim Jessa
SVP, Head – Retail Contact Center Operations, Tanfeeth

Arjan Schimmel
International Customer Experience Director and Strategist
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Ali Shabdar
Regional Director MEA, Zoho Corporation

Dr. Ayoub Kazim
Managing Director, axs

Feras Ahmed
Managing Director, Silah Gulf