Customer Experience Summit VIC 2021 | Forefront Events | 12 May 2021 | Crown Promenade, Crown Melbourne, Crown Promenade, Crown Melbourne, 8 Whiteman Street, Southbank VIC 3006
Venue
Crown Promenade, Crown Melbourne
Crown Promenade, Crown Melbourne, Crown Promenade, Crown Melbourne, 8 Whiteman Street, Southbank VIC 3006
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| Event Date |
Thu May 13 AEST (over 3 years ago)
In your timezone (EST): Wed May 12 6:00pm - Thu May 13 3:00am |
| Location |
Crown Promenade, Crown Melbourne
Crown Promenade, Crown Melbourne, 8 Whiteman Street, Southbank VIC 3006 |
| Region | APAC |
Details
With markets becoming increasingly competitive due to the disruptive nature of technology and the online marketplace, ensuring an optimised and frictionless customer experience is more important than ever.
Artificial intelligence, robotics and augmented reality are now being used to improve CX, and it is essential that businesses develop a progressive strategy if they wish to retain a competitive advantage.
The 2020 Customer Experience Summit will bring together senior leaders from leading organisations to discuss strategies on how to enhance the customer experience and leverage emerging technologies for improved customer satisfaction and business outcomes.
Who Attends
• Chief Customer Officer
• Heads of Customer Experience
• Heads of Customer Service
• Heads of Contact Centres
Speakers
2021 Speakers
Deanne Martin
Head of Customer Experience, SEEK
Donna Price
General Manager People & Culture, Melbourne Cricket Club
Jocelyn Cronin
Customer Service Team Leader, Stryker
Kylie Lewis
Head of Experience Design & Customer Transformation, Bupa
Simon Hope
General Manager Customer Channels & Platform, REA Group
Fernando Samaha
Head of Customer Experience, Australia Post
Sponsors & Partners
2021 Sponsors
• BAC Partner
• Nespresso Professional
• Verint
• Sitecore