Customer Experience Summit VIC 2024 | Forefront Events | 9 October 2024 | 123 Queen St, 123 Queen St, Melbourne VIC 3000, Australia

This summit will bring together an array of senior leaders to discuss what it takes to implement a world class customer experience journey.

In the dynamic world of customer experience, businesses have embraced digital transformations and emerging technologies.

This conference offers a unique platform for professionals to collaborate and share insights on navigating the challenges and successes of the past year.

Through interactive sessions, attendees will explore turning customer experience into ROI for leadership, innovative strategies in customer care and fostering a community of forward-thinking professionals dedicated to delivering exceptional customer experiences in today’s evolving landscape.

Key Topics On The Day
• Demystifying CX Value: Turning Customer Experience into ROI for Leadership Buy-In
• Practical AI Integration: Where and How Does it Fit Your Customer Journey
• Humanising Digital Platforms: The Convergence of In-Person & Online Experience
• Exploring Cutting Edge Innovations that Will Shape Tomorrow's Customer Experience

Who Should Attend
• Chief Customer Officers
• Heads of Customer Experience
• Heads of Digital Experience
• Heads of Customer Insight & Analytics
• Heads of Personalisation
• Heads of CX Technology

2024 Speakers

Dario Orsini
General Manager

Deirdre Boyle
Chief Customer Officer

Sonia Danielewski
General Manager – Customer Strategy

Nick Clarke
Head of Customer Insights

Matt Saraceni
Head of Digital

Andrew Harrison
Director of Customer Experience

Jason Smith
Director of Customer Experience (Streaming)

Karen Clyesdale
Head of Customer Experience & Customer Relationship Management

2024 Partners

• The Lumery
• Nice
• Amplitude
• Resonate
• Forsta
• Bound
• Talkdesk
• Strativity