Customer Experience Transformation: Insurance 2017 | International Quality & Productivity Center | 20 June 2017 | London, UK
Venue
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| Event Date |
Tue Jun 20 BST - Wed Jun 21 BST (over 7 years ago)
In your timezone (EST): Tue Jun 20 12:00am - Wed Jun 21 12:00am |
| Location | London, UK |
| Region | EMEA |
Details
The insurance industry is consistently ranked as one of the worst for customer experience. Unbelievably only 16% of customers surveyed in 2016 said they would buy more products from their current insurance provider
Speakers
Adam Jacobsen
Director of Customer Experience
Sven Schultheiss
Head of Customer Centricity & Quality Management
Tina Dorrington
Customer Experience Manager
Domestic & General
Paul Allen
Director
Comotion
Natacha Moinard
Head of Customer Care
Swiss Life
Agnieszka Tober-Buszman
Head of Customer Operations
AXA
Tobias Taupitz
CEO
Insure A Thing
Helene Gullen
Head of Customer Experience
Unum
Giulia Ajello
Senior Development Strategy Manager
Prudential
Jenny Burns
Director of Brand and Customer Experience
Just.
David Nottingham
Head of Customer Propositions
Wesleyan Assurance Society
Ingrid Woodward
Former Global Customer Operations Director
AIG
Denise McQuaid
Director of Innovation
Comotion
Enrique Gomez Alonso
Chief Customer Officer
Zurich Spain
Mark Southern
Commercial Director
WPA Group
Jens Hartwig
Co-Founder
Insure A Thing
Alan Jackson
Customer Experience Manager
AXA
Brigitte Small
CEO
Arowana
Sponsors & Partners
Confirmit
LogMeIn
Ekomi