Customer Experience Trends, Challenges and Innovations 2021 | IQPC | 14 September 2021 | Online Event
Venue
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| Event Date | Tue Sep 14 EDT - Wed Sep 15 EDT (about 3 years ago) |
| Location | Online Event |
| Region | All |
Details
In one of the business world's greatest ironies, the same companies that trumpet the importance of customer centricity often make CX decisions without even listening to, let alone truly thinking about, the voice of the customer. Always a mistake, this strategy has become particularly problematic given the vast unpredictably - and change - in customer demands and expectations.
To mitigate this mistake and recalibrate CX initiatives, this online event will explore data from our annual Consumer Preferences Survey. We'll reveal what today's customers actually want - and how companies can efficiently deliver.
And aware that customer demands are never static, it will also reveal strategies for consistently uncovering - and then adapting people, process, and technology to - the specific voice of your specific customers.
Speakers
2021 Speakers
Brian Cantor
Principal Analyst, CCW Digital Director, CCW Digital
Rob Lawson
Global Partnerships, Google
Teresa Anania
VP of Global Customer Succes, Zendesk
Elan Keshen
Sr. Product Marketing Manager, Ada
Kevin Strom
VP of Customer Experience, Intellivision
Sahil Mehta
VP, Sales, and Head of the Customer Organization, Shiftsmart
Claire Beatty
Senior Director, Thought Leadership, Genesys
Kylie Moskevich
Research Analyst, Westfield Insurance Group
David O'Malley
Chief Revenue Officer, Alida
Saki Takeda
Director, Product Management, Customer Service, Netflix
Julie Casteel
CMO & Chief Strategic Accounts Officer, ibex
Wajma Mohseni
Director Of Global Brand Marketing, Formerly at the WSJ
George Davis, Ph.D.
CEO & Co-Founder, Frame AI
Muddu Sudhakar
Co-Founder and CEO, Aisera
David Gardner
VP Research and Insights, Talkdesk
John Koo
Chief Marketing Officer, Airkit
Ben Nachmani
Director of Partnerships, Ada
Jen Jackson
VP of Customer Service, Dialpad
Brian Gilman
VP Product Marketing, Vonage
Dexter Horthy
VP of Solutions Engineering and Customer Success, Replicated
Janelle Dieken
Sr. VP of Content Marketing, Genesys
Jim Lynch
Senior Director of Product Marketing, LiveVox
Matt Wujciak
Market Research Analyst & Writer, CCW Digital
Sponsors & Partners
2021 Sponsors and Exhibitors
SPONSORS:
• Talkdesk
• Poly
• Alida
• Airkit
• Vonage
• Zendesk
• Genesys
• Frame.ai
• Gladly
• Ada
• Tethr
• Pathlight
• LiveVox
• Dialpad
• NICE
• IBEX
• Aisera
• Shiftsmart