Customer Experience Week Asia 2023 | IQPC | 19 November 2023 | Grand Copthorne Waterfront, 392 Havelock Rd, Singapore 169663

Who you will meet?

Chief Customer Officer, Chief Marketing Officer, Chief Digital Officer, Chief Experience Officer; as well as VPs/ Directors/ Heads or Managers across the core functions:

Customer Experience
• Customer Insights & Analytics
• Customer Data
• Customer Service / Care
• Service Delivery
• Strategy & Innovation
• Employee Experience
• Digital Channels
• Channels/Omni-Channel/Multi-Channel 
• Customer Privacy

Digital Marketing
• Customer Communications
• Loyalty & Advocacy
• Customer Research
• Customer Engagement
• Brand & Marketing
• Customer Relationship Management
• Social Media

2023 Speakers

Fauzi Rachman
Chief Technology Officer, Dentsu International

Darius Chang
Founder/Top Guru, Product Launch Guru

Neo Su Yin
Chief Executive Officer, Singapore Post Ltd

Alvin Neo
Chief Customer and Marketing Officer, NTUC Enterprise

Vicky Abhishek
Vice President – Technology Services Asia Pacific, Johnson & Johnson

Lucia Zaidan B. Pedreira
Social Media Lead, APAC, 3M

Prithu Srivastava
Chief Customer Officer, DHL Supply Chain APAC

Raghuram S
Procurement Manager (Digital Transformation) and Center of Excellence Lead, Unilever

Martin Taylor
Deputy CEO, Content Guru

Ryan Mascarenhas
Group Chief Customer & Operations Officer, bolttech

Puja Oberoi
Senior Vice President MarTech Lead, Citibank

Chirag Sukhadia
Chief Enterprise Data Analytics Officer, Indosat Ooredoo Hutchison

Sarindar Frost
Head of Customer Experience, AP Moller Maersk

Helen Ng
Chief Executive Officer, General Storage Company (Lock+Store)

Guillermo Arbeiza
Chief Customer Officer, Singlife

Tom Blackman
Head of Global Accounts - Asia Pacific and Japan, Zendesk

Chris Ng Enhan
Director of Customer Success, ST Engineering

Sanchita Ray
Head of User and UX Research,Lazada

Nick Woodruff
Chief of Staff, Trust Bank

Sumit Ramchandani
Head of Omnichannel Marketing, AIA Group

Gina Lim
Head of Customer Experience, AIG Asia Pacific Insurance

Sreeratha Govindasamy
Head of Customer Care, Philip Morris Malaysia

Prashant Lulla
Head of Customer Experience APAC, Zurich Insurance

Eddie Chin
Head of Customer Success Institutional, PropertyGuru Group

Grace Tang
Vice President — Global Customer Advocacy, Razer

Jeffrey Lee
Senior Vice President, Customer Experience Group, Agoda

Aurelie Pillot
Client Journey & Experience Lead, APAC, JLL

Pamela Choong
Head of Customer Experience, JTC Corporation

Wella Atayde
Customer Operations Fleet and CRT APME, Manila Customer Operations Community Lead, Shell

Bruce Wagner
Head of Customer Experience, The Reserve SG

Pascal Gerard Daniel
Head of Customer Success, APAC & Japan, Nokia

Sebastien Boisseau
Regional Head Customer Engagement, Digital Marketing & Innovation | APAC, Menarini Asia-Pacific

Lionel Chok
Chief Metaverse Officer, Hatten Edge

David Wei
Head of Digital, FrieslandCampina

Jackson Tan
Associate Director, Strategy & Transformation, Customer and Marketing, FairPrice Group, FairPrice Group

Adriana Chia
Senior Vice President, Customer Experience and Research, Singlife

Jimmy Auw
Director of Asia Pacific CX, Technical Support, and PMO, Lenovo

Jan Morgenthal
Chief Digital Officer, M1

Cliff Eala
Board Director, Bayad

Felix Leong
Felix Leong, Senior Director, API Sales (APAC), Vonage

Marc-Antoine Hager
Regional Lead, SEA, CleverTap

Gladwin Ngo
Vice President, Growth, Crimson Education

CHAIRPERSON:

Katja Forbes
Head of Client Experience, Standard Chartered Bank

ADVISORY BOARDS:

Alp Altun
Head of Transformation Programme, Prudential

Sandra de Zoysa
Group Chief Customer Officer, Dialog Axiata

Michelle Liew
Head, Group Customer Experience, RHB Group

Ryan Mascarenhas
Group Chief Customer & Operations Officer, Bolttech

Neelesh Shanbhag
CIO & VP of Business Technology, Janssen APAC

Manpreet Singh
Senior Managing Director & Group Head - Customer Experience Management, CIMB

Prithu Srivastava
Chief Customer Officer, DHL Supply Chain APAC

Neo Su Yin
Chief Executive Officer, Singapore Post Ltd

Lolitta Suffian
Group Head of Customer Experience, Telekom Malaysia Group

Louis Tan
General Manager, Customer Operations, Shell

Roel Van Criekinge
Head of CX – Business Planning & Performance Steering, IKEA SEA & Latin America

2023 Sponsors

• CleverTap
• Clickr Media
• Content Guru
• Haptik
• Sobot
• Vonage
• Workato
• Zendesk