Customer Experience Week Middle East 2018 | International Quality & Productivity Center | 17 September 2018 | Meydan Hotel, Meydan Racecourse Al Meydan Road, Nad Al Sheba - Dubai - United Arab Emirates

Delivering truly customer centric experiences through insights, integration and innovation

With multi-channel becoming the new norm, customer service agents are now being faced with more complex queries from a multitude of channels. How does your business filter through the hype and capitalise on the opportunities created from these multi-channel interactions?

Join global and regional CX thought leaders to understand how to empathise with, delight and empower your customers today and tomorrow across touchpoints, through immersive in-branch experiences, next-gen customer contact, self service, automation, omnichannel strategy and continuous improvement strategies. Gain unique insights into how global retail, banking, telecoms and FMCG giants are gaining an ‘outside-in’ view of their businesses and capitalising on the opportunities created by the convergence of offline and online channels and the rise of the millennial.

Who should attend?
• Chief Customer Officers
• Chief Experience Officers
• Chief Marketing Officers
• VP’s, Directors, Heads of:
• Customer Experience
• Customer Service
• Customer Delivery
• Contact Center
• From the following industries:
• Telecommunications
• Banking and Financial Services
• Retail
• FMCG

2018 Speakers

Debbie Stanford-Kristiansen
Chief Executive Officer, Novo Cinemas

Kenyatte Nelson
Chief Customer Officer, Missguided

Ozkan Demir
CEO and Co-founder, Pisano

Jesper Broberg
VP Business Development, Sitcore

Muhammad H. Alhazmi
Partner Care Manager, Saudi Industrial Property Authority, Modon

Rob Beswick
Commercial Director, Virgin Mobile UAE

Kazim Jessa
Head – Retail Contact Center Operations, Tanfeeth (A subsidiary of Emirates NBD group)

Ambareen Musa
CEO, Souqalmal.com

Sara Grinstead
Chief Innovation Officer, RAK Bank

Greig Fowler
CEO, AW Rostamani Lifestyle

Muhammad Chbib
CEO, tajawal.com

Nicole Deumens
Chief Marketing Officer, Alsayra Fashion

Stephen Kishore
Director Customer Excellence, Dubai Multi Commodities Centre (DMCC)

Amit Malhotra
Group Head, Personal Banking, Commercial Bank of Dubai

Aakash John
Operations Manager and Head of Call Centre, Careem

Richa Madan
VP - Customer Care Unit, Retail Banking Group, Mashreq

Paul Kenny
Managing Director, AYM

Majed M Al Tahan
Co-Founder & CEO, Danube Online and Founder & CEO, AYM

Mamoun Hmedan
Managing Director, MENA & India, Wego.com

Kareem Mazhar
Customer Experience Researcher, Dubizzle

Ben Rogers
Integrated Contact Centre Manager, Virgin Mobile UAE

Ayesha Rashid
Director, Atomo

Guneet Singh
Customer Experience Leader and Director of Customer Experience, DocuSigns San Francisco

Sheb Camur
Customer Success - Account Manager, Pisano

Kareem Mazhar
Customer Experience Researcher, Dubizzle

Marwan Bin Haidar
Executive Vice President - Innovation and The Future, DEWA

Moataz Elagizi
Head of Customer Experience, Tajawal

Aakash John
Operations Manager and Head of Call Centre, Careem

Joao Vieira
Head of External Transformation, Chalhoub Group

Charbel Lahoud
Head of Digital Scouting, Chalhoub Group

2018 Sponsors and Partners

SILVER PARTNERS:
• Sitecore
• Pisano

BRANDING PARTNER:
• Oracle

SUPPORTING PARTNERS:
• Omantel
• Dubai Business Women Council (DBWC)

MEDIA PARTNERS:
• CX Network
• CEM Connect
• Call Centre Helper
• CSM
• CustomerService.ae
• Mind Commerce
• Developing Telecoms